This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle is involved in the vulnerable Kia's lack of a theft immobilizer. I just contacted Kia service to make an appointment for the software update and was advised that my vehicle is not listed on the recall list though I was eligible for a steering wheel lock. I purchased a steering wheel lock in early 2022 because of the news of the KIA vehicle vulnerability due to the tiktok theft instruction video. How can Kia offer recall/software upgrades and exclude the 2013 Kia Soul+? I really would like an explanation. Thank you.
Driving down the freeway, and a fireball exploded out the bottom of the car, according to the driver behind us. The fire department were called out, deemed the car unsafe, and disconnected the fuel line. Car towed away.
- Not Hispanic Or Latino, TX, USA
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I was driving doing about 30 mph and hit a boulder and came to complete stop and my air bags did not deploy. And there is another feature vogue or on star that is spouse to call for help did not go off either.
2013 Kia Soul randomly turns off. It has 101K miles. No dash or warning lights come on before this happens. Then after it turns off an oil can icon, battery icon and a steering wheel icon with exclamation come on the dash and the air is still on, so its on battery power. I have to put it in park, turn off the ignition and AC and restart the car. The second issue that is happening. It is also randomly struggling to start up. I have bought a new battery thinking it was the issue. Still it randomly has startup cranking issues. The random engine power off has happened while slowing down to go over a speed bump, while idling at a stop lights and while i tried to engage the reverse to backup. It is also randomly struggling to start after these engine power off events. Never consistent. Sometimes it starts right up after the power off and others it takes several cranks before it starts. I have to put it in park, turn off the ignition and restart it. I drive 5 miles to work and luckily don't need to go over 35MPH to get there, but I shudder to think what could have happened if i was going faster and the engine cuts off. I have had it diagnosed at a non Kia reputable mechanic repair shop, where they tested the battery and is shows to be good(Should since it is new). Since it sounded like an electrical issues they tested and cleaned the power and ground cables. They attached the scan tool and checked all the modules on the vehicle and no diagnostics trouble codes were stored in any of the modules. But the problem continues. I have scheduled another diagnostic with a Kia dealership Sept 29, 2022 to see if they can figure this out. This is very dangerous as it happens randomly and disables the car. Like i mentioned I shudder to think what could of happened the times I was on the highway driving at 60-65MPH and the only way to get it turn back on is to put it in park and restart it and hope it starts right away before an accident occurs. Not driving til fixed
I am the second owner of a 2013 Kia Soul that was purchased from Century 3 Kia, in Dec of 2015 with approximately 33,000 miles on it. It now has approximately 99,900 miles on it. During the summer of last year, I began to have problems with the car overheating, stalling, and hearing knocking in the engine. My car was burning oil pretty bad (kept having to change the oil) and it smelled like something was burning in my engine so I took it to the dealership where I purchased it. I was afraid it would catch on fire. They ran a diagnostic on it and said that it was the catalytic converter and quoted me a price of around $3,000 to fix it. I asked if there were any recalls for this issue and they said no. About a week later I took it to my mechanic, after doing a diagnostic check he confirmed that the catalytic converter was defective, and he said that my engine sounded pretty bad as well. He told me that he believed there was a recall on my car and advised me to contact Kia and ask about it. I called Kia and they told me there were no open recalls on my vehicle so I decided to get the least expensive issue taken care of first and had the catalytic converter replaced in July 2021. I became ill shortly after that so the car sat unused for several months. I became ill again with Covid in late November and was hospitalized for two weeks, the car sat unused for several more months. In March of 2022, I tried to drive it around the block but had to turn around because the car was very unstable. I towed it back to my mechanic, who told me it was the engine. My Kia Soul has a 1.6L DOHC GDI GAMMA engine, I noticed that it was the same as the ones that were part of the 2019 recall. I had the same issues with my car as those reported by others. I took very good care of my car and kept up with servicing it. My car should have been included in the recall, it had a faulty catalytic converter which caused my engine to fail. Now I'm forced to pay expenses for a car that I can't drive.
The contact owns a 2013 Kia Soul. The contact stated while making a left turn, she heard an abnormal noise from the steering wheel. The contact stated no warning light was illuminated. The contact was able to drive to her destination but noticed the steering noise was progressing. The contact took the vehicle to the local dealer, where it was diagnosed with needing the flexible coupling to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 129,000.
On a Sunday our started to turn off at red lights and stop signs. Then a loud pop happened, white smoke came out, and the car died on the interstate. The piston rod had broke and cracked the engine block. We did not even know there was anything going on until the car broke like it did.
1) wiring harness is malfunctioning causing bulbs to prematurely blow. I-€™m constantly having to replace turn signal bulbs, headlight bulbs, taillight bulbs and break light bulbs. 2) I-€™ve read many accounts online that this is a common occurrence in the 2013 Kia Soul. 3) this put drivers behind me at risk when my tail lights/break lights fail. Since they are behind me, I have no idea that they have failed because there-€™s NO warning lights that alert me to the issue. 4) I have left MULTIPLE MESSAGES at MULTIPLE LOCATIONS and PHONE NUMBERS for Kia and their service departments, for over a month and NOBODY HAS returned my phone calls.
I was driving my car when the inside filled with smoke, I stopped the car in the middle of a busy street and got out and within 20 seconds all the glass blew and my car was completely engulfed in flames. The car was a total loss and kia is not cooperating, they don't even act like they care that their customer almost died and lost everything.
Car has been stalling randomly when coming to a stop, then difficult to re-accelerate. This occurs after driving for a while, not right after startup. First occurrence was in December 2020, then several times after that, most recently February 24 2021. Car was brought to both personal mechanic several times then to dealership. Both were unable to recreate problem described. Several possible solutions were tried, new spark plugs, resetting computer codes, etc. Car handled well briefly, then problem resurfaced.
The acceleration drops out at any given point in time. It idles rough. The check engine light goes on and off regardless of issues occurring. Pedal to the floor I can't get more than 1400 rpms and about 7 mph. The dealership has had my car several times unable to find an issue and the engine has been replaced since it blew up a year and a half or so ago. Everything I've read seems like the catalytic convertor is failing
The passenger inside door handle is pealing and sharp the coating that's on the handle is coming off. The windshield wipers always making a horrible sound even when they are replaced
Was driving on the high way engine blinked five times and car locked up began to shut off. Got out the car thinking I need oil popped the hood saw something fall looked under the car there was a fire put the fire out with a towel called the police and the fire department came and said a rod blew? and I googled there is a recall for this exact happening
Last year I took my vehicle to billion auto in Iowa city (2 hours from where I live) to get my recall serviced. At this time my vehicle was losing power. When I took it to the dealership they had it in and out in 15-20 minutes and they said only had to do an update. Which was irritating, considering I had asked them to check my catalytic converter and they didn't. because prior to that a mechanic in my town thought something could have been wrong with it. Well here I am in 2020, and I went back to this dealership (this is the only Kia in my area). Last year in may there was a recall for the mdps coupling. The letter also stated that they extended the warranty to 100,000 miles- I'm right around 96,500 miles so I am still covered.I called the dealership and asked to get it fixed since I was experiencing noises in my steering wheel turning left or right/ and when vehicle is stopped. They said yes, I spoke with the service advisor and he told me that I would be covered. So I took my car up there Thursday the 28th to get this serviced. Another worker told me in person my coupling wasn't that bad, and I could always come back in the future to get it repaired. He then further told me that my power-steering rack was making a little noise too, but that wouldn't need to be repaired for another 5-10 years.then he charged me $65 dollars for a diagnostic fee, which is completely wrong. I called Kia cooperate, spoke with numerous of folks. I was told on Thursday by cooperate that they called the dealership and told them my complaint. But there was nothing they could do. So I called cooperate back demanding to talk to my case worker, [xxx] which she hasn't called me back. I feel like they aren't taking me serious. I've had two past recalls on this vehicle, and wasn't handled appropriately. I also shouldn't of been charged a diagnostic fee. I want a refund as well. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was having issues with a prior recall, concerning the catalytic converters and overheating. (potentially leading to a stall / engine fire) I took my car to the shop and was told they had ran the upgrade and my car was mechanically sound. Throughout the following year, I had contacted Kia over my car acting strange and not allowing me to accelerate while going down the road on several occasions. The car maxed out between 25-35 mph on major highways 4 times to date. I kept taking it in and they done inspections, the car appeared in good mechanical shape. Exactly 2-3 days after picking my car up, it stalled on me again, resulting in 3 semi trucks almost colliding into me. My speed went from 75mpg down to 30mph on a 70mph interstate. After the upgrade, my engine would randomly start making a chirping sound / ticking sound. Several misfire codes presented themselves throughout this time and yet nothing was found stored in the cars computer. Kia stated it was recall related at one point and when the engine stalled the last round, the engine and car started shuddering down the interstate and now the engine has a loud knocking noise coming from it (threw piston / rod) and Kia will not assist in the inspection of this safety recall issue. Kia has had me pay several times for inspections and towing to date. Hundreds of other owners have experienced these problems after they received the ECU logic upgrade and also prior to receiving it. Kia stated they were not exactly sure about my issues and that they have not received any other reports from owners concerning these matters. However, BBB and several online sources can confirm that others have experienced these exact same problems. I almost lost my life on 4 different occasions due to these safety issues. I have forum screenshots and a video on my problems. They all exceed 5mb. Any other way to send?
A D V E R T I S E M E N T S
- Everett, WA, USA