This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car stalls constantly and has been going on for years. Kia had claimed to have fixed the problem that they had fixed the problem however they never did because the car has been continuing to stop in the middle of the road. This car is very dangerous and it has no recalls on it. The catalytic converter is a problem and even though it has been a problem for Kia souls mine is not listed in the recall. Needless to say that this has put me and my child in immediate Life-threatening danger multiple times.
NHTSA recall for reference number 19V120000. Engine and engine cooling exhaust system: Emission control: Catalytic convertor and my Kia Soul 2015 did not have this changed out. Kia is saying that is is not a recall but this issue is a recall because if my car blows up and some one dies I am sueing Kia for this issue/
This would be the third time of car breaking down without any warning. When there is a problem with the car there is never no indication that there are any problems. No warning lights, no nothing car just breaks down.
- Maple Grove, MN, USA
Search CarComplaints.com for these popular complaint phrases...
At the inspection & emissions test on 01/10/2023, the vehicle failed with a P0420 cat code & Kia recommended I pay to replace the catalytic converter. The first P0420 was found in Aug '19 at an Auto Zone. The vehicle is available for inspection. My safety & those of others is at risk per the recall number 19V120 dated 04/12/19: "A defect has been identified which relates to motor vehicle safety. The defect may cause damage to the catalytic converter... If this condition occurs, you may hear knocking noise from the engine and/or the Malfunction Indicator Lamp (MIL) may illuminate. Kia will upgrade the Catalytic Overheating Protection (COP) logic in the Engine Control Unit (ECU) and if necessary replace the catalytic converter and/or engine at no cost to you." This Kia's ECU was upgraded on 04/24/19. About 3 months later, the check engine (CE) light illuminated. Auto Zone found a P0420 code but the Kia dealer found a P0455 & suggested the gas cap was not installed properly. They cleared the code and sent me away. The CE was back on Nov '19. An appointment with Kia on 01/14/20 revealed a P050A code which had no resolution. The dealer "reset engine adaptive values as per techline and released vehicle back" to me. I drove in stress, praying the vehicle doesn't catch fire since it was losing significant oil. I added additional quarts about 1500 miles after each oil change. After a while I got used to the CE being on. In August of '21, AutoZone found a P0420 diag code again. I didn't think Kia would resolve the problem. I finally called Kia in May of '22 & was told of another recall #SA485. I took the Kia in on 05/31/22 with the CE light on. After the ECM upgrade the CE light was off until a few miles were driven. Inspection on 01/10/23, Kia dealer found P0420 Cat Code, failed the vehicle, & told me vehicle is no longer covered under warranty. I think the vehicle should have been recalled for catalytic converter like other 2015 Souls. Please recall this Kia.
While driving home from work late at night, the car just stopped without warning and would not start again. It was towed to the dealership where I was informed that there would be a $750 diagnostic fee, but that Kia would probably not replace the engine under warranty because the recall had not been taken care of. I am the second owner of the vehicle and bought it the same year that the recall was issued. Kia consumer affairs department states that it was sent to my address, but I did not receive the notification. I cannot afford to pay $750 to find out that I will not be reimbursed and I cannot afford to have the engine replaced in a car that is worth the value of the engine. I had just changed the oil and had a valve cover gasket replaced. There was no check engine light.
Shucks was taken to Kia Country of Savannah for recall repairs. ECU update and seat belt cover repaired, however, I explained that car was burning oil (but not leaking) and engine was on and car was making a knocking sound. I had taken my car to a local mechanic while informed me that my car-€™s engine was bad. I even showed Pat Foran the printout that I was given. The local mechanic I found that I would qualify for the engine replacement based off of his inspection. So I took the car to Kia (barely made it because the car would not go over 60 mph. At Kia, I was told my car passed bearings test and that I would need to pay for a fuel consumption test to determine what was wrong with my car. I was told I would know if my car needed a new engine because it would sound like rocks in a milk carton, which it did but the folks at Kia said they drove it and didn-€™t hear anything. I find it very strange that my engine light was also off when I got the car back but 20 miles down the road, as I putted my way back home, it came back on. I feel this was there attempt to not fix the car, they were too busy trying to get me to trade it in because I only had 93000 miles on it at the time.
Engine light stays on, it-€™s says on the instrument that I used that it-€™s the catalyst converter but when you take it to the shop they can-€™t find anything wrong. Also my car shakes when pressing on the brakes.
My 2015 Kia soul engine light won't stay off so I'm trying to see if it's under warranty or recall so I can get it fixed or trade it in. Please somebody contact as soon as possible. [XXX] [XXX] is my name INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The engine light started blinking, I noticed even though I was pushing the gas my car wasn-€™t accelerating properly, and by the time i stopped & turn my car off I could hear a very low clanking noise. Check oils, everything was at proper levels, no leaks under my hood. I-€™m being told it could be a number of things and of course all possible issues are $500+ in repairing it. And my car has under 80k miles.
Having catalyst system efficiency below threshold issues The engine light is on code is P0420 Autozone gave me the diagnostic Engine light turns on and off
It doesn-€™t no shift correctly Catalytic converter problems RMP so hight and delay to shift. I can-€™t go in the freeway the car no respond and don-€™t go up to 60 I was driving in the free I almost crash ðŸ'¥ and other people behind me To get off the freeway and now warranty not cover. The pass Ower never took the car to the recall and I have to deal w all this
1. The Oil light came on and I thought I just needed an oil change. I was driving when my car started making a knocking noise. I called 4 KIA Dealerships to explain my situation and they all kept trying to push me off on the other, until one of them was finally able to get me an appointment at the other location in Longwood, Fl. Long story short they told me that there were a few recalls on my car and they could be fixed, only to find out later they could not fix my car due to another recall not being done on the car, even though the recall notice that they sent me was said they are to fix Catalytic Converter Protection logic in the Engine Control Unit, and if Necessary Replace the Catalytic Converter and/or Engine at NOT COST TO ME. Yet KIA Dealership called me back to tell me they couldn't fix it and I must speak with the manufacturer of KIA to ask them to fix it only for them to say they would give me a case number and call me back, ONLY NOT to call me back and then the person who said he'd be fixing my car kept giving me the run around and then told me he would speak with the regional manager of KIA and they could possibly GIFT me an ENGINE, for my car. Like how odes that make since. They can GIFT ME AN ENGINE, but they can't fix my car like it states in the letter they sent me. It clearly states my car can stall (which it did) and cause an accident, catch fire or combust due to the recall issues. No matter what was said it's like KIA Dealership was trying to BLAME ME FOR THE ISSUES WITH MY CAR WHEN THEY SENT ME A NOTICE AND THEY TOLD ME ABOUT THE RECALLS WHEN MY SON BROUGHT THE CAR TO THEM. I screen shot all the conversations sent to me via text and chat. LIES AFTER LIES FROM THE KIA DEALERSHIPS so disappointing. My car has been at the dealership for almost 2wks and nothing has been done. They want ME to pay $6,720 for a new/ENGINE replacement when they are supposed to fix it for free regardless the issues and warranty! No one has contacted me for days now!"??"
The KIA Catalytic Converter recall update from 2019 did not work. My check engine light kept coming on after that and KIA did not replace the catalytic converter or car, as they were supposed to, even though my car WAS under the emissions warranty at that time. They said the update to the computer took care of it, but the engine light kept coming on. Now the catalytic converter failed, no surprise, and it has also damage my air conditioner. Kia is paying for NOTHING. The dealership was sold to a new owner and my car is no longer under warranty, but this is not an isolated sequence of events with the Kia Soul catalytic converter recall. Kia should've replace my catalytic converter, or the whole car/engine, at the time I brought it in...but now here I am with 4 grand in repairs (catalytic converter & exhaust manifold, gaskets, a/c blower, and resistor...common issues occuring from a bad catalytic converter)...NOT to mention more than $500 in car rentals, etc. I am furious that Kia did not listen to me about the engine light after the catalytic converter recall, when it turned on my engine light. Additionally, it has caused oil leakage, which can lead to fire. The recall number is SC176, my case number is 14760972
I-€™m not sure what system failed and yes my car is available for inspection. My safety was severely put at risk because something started to let smoke fill the cab of my car and it was so bad that I had to roll all the windows down which still I could barely breath. My hands went purple as well as my arms. I felt very sick and weird. No one has looked at my car but I have an appointment on the 2nd of feb. 2022. There wAs a check engine light on and I took it to Kia and they said it was throwing a partial code for the emissions something.
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 20 MPH, the engine hesitated and emitted smoke from the tailpipe. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was not diagnosed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V750000 (Engine) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 74,000.
A D V E R T I S E M E N T S
- Tucson, AZ, USA