This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The glass portion (only) of the left outside rear view mirror was broken and the dealer advises that replacement is available only as a complete assembly which the dealer says must be purchased as a complete assembly at a cost of approximately $350 including painting of the mirror surround. I looked at the unit and find that the mirror glass is bonded to a black plastic backing that snaps in place. There is no reason other than to pad the bill for the entire unit to be replaced. The dealer will not show us the parts fiche and Kia customer service is non-responsive. Can you provide a copy of the parts book breakdown of the left outside rear view mirror for this vehicle? I will appreciate it and will then be able to replace the broken mirror and restore this important safety feature at a reasonable cost. I can see no reason for the broken part to cost, at retail, more than $35 and the installation labor is incidental as it only involves snapping it in place. Thank you very much.
- Ocean Springs, MS, USA
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- Ocean Springs, MS, USA