This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I started taking my 2002 Kia Sportage to the dealer and it had a clunking sound in the back. I took it in and the technician said he thought it was the muffler and it was loose so he kicked it with his foot and sent me on my way. I got a new muffler and it still made the noise so I took it to a local shop and it was the differential failure. It ended up costing me over 2500. I had to have a new differential put in and it every once in awhile makes a clunking noise when you put the transmission in gear. If the tech would have made the right decision it would have been covered by warranty.I have owned several cars in my life and never had this happen to any of them. I feel like the Kia people should reimburse me for my time and money!!!
The contact owns a 2002 Kia Sportage. While driving 55 mph, the engine roared. The dealer stated that the manifold cracked and repairs were made. The current mileage was 83,846 and failure mileage was 18,000.
Heat shield broke away, muffler affected and needs replacement due to heat shield. My mom contacted the Kia dealership in reno, nv regarding the issue. The person she spoke with stated my car was under warranty, but since (while I was traveling and in ca and the rattle got so bad I had a licensed mechanic wire it together) he says it is now not covered under warranty. My mom asked the guy at the dealership who she should contact, such as, Kia motor America, as a possible assembly line issue. He stated to her (and she has a complaint for filed out as well through NHTSA today) "the dealership." My concern is a safety issue and concerns over a "dealership" turning in safety issues to the proper authority, let alone my car should have been fixed regardless of who touched it as I was traveling out of state. The muffler had to be wired or it would have fallen off due to the heat shield breaking away and damaging the muffler system. I have a young child and her safety comes first!
Vehicle caught on fire within the engine compartment on three separate occasions while driving 45 mph or more. Consumer extinguished the fires. After the last incident vehicle was taken to the dealer, who informed consumer that the cause was due to oil dripping onto the manifold. Manufacturer was also notified.
- Mountain View, AR, USA
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- Hollister, MO, USA