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3.6

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35,375 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Lexus ES 330 body / paint problems

body / paint problem

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2004 Lexus ES 330 Owner Comments

problem #4

Jul 142014

ES 330 6-cyl

  • miles

A D V E R T I S E M E N T S

There is a crack on the passenger side airbag of my car. It is protruding around the area of the airbag. I took my car to the Lexus dealership on July 14, 2014, for this problem. Only to be told that I would need to replace my dash board and it would cost me over 2,500 dollar. I have never experience anything like this before ever. This is truly a very stressful and uncertainty wondering everytime I get into my car, afraid and hoping that the airbag does not exploded. Based on the recall of my car model, make I need to be contacted on the next action that needs to be taken. I would appreciate your response back. Thank you kindly.

- Philadelphia, PA, USA

problem #3

Jul 232014

ES 330 6-cyl

  • 66,500 miles
While the car was garaged overnight, the passenger side airbag in the dashboard cracked and is now partially exposed. I called Lexus and they asked me to take the car in to my local Lexus dealership. I did. While they reviewed the issue, they also completed service on a recall of the passenger side seat belt. I was then told that the airbag was not covered under warranty, but they would submit a claim to Lexus. The claim was denied. They said, the warranty is six years/70,000 miles. While the car is under 70,000 miles the car is ten years old. The charge to fix the cracked airbag is $3500 my argument to them was: 1. the airbag is not a "wear and tear" item. The airbag is a safety item that should last the lifetime of the car. 2. Lexus fixed the other safety item a seat belt, so they should fix the airbag. 3. Lexus could not guarantee that the airbag would function properly. I informed them that I had two teenagers who are driving and asked: A. will the airbag deploy properly if the car is in an accident" B. will the airbag deploy unexpectedly while driving" Lexus could not answer the questions to my satisfaction. I do believe this is a design flaw in the ES 330 that could potentially harm the driver and passengers.

- San Marcos, CA, USA

problem #2

Jul 062009

ES 330

  • 75,000 miles
The contact owns 2004 Lexus ES330. When the contact was inspecting the vehicle under the hood, he noticed the dashboard was cracked on passenger side which displayed the air bag foam. The contact stated that the vehicle has been in the garage for years and he also had a shade in the windshield. The vehicle was taken to the dealership for diagnostic testing. The dealer also stated there was nothing could be done regarding the dashboard. The manager at the Lexus dealership stated that they would provide reimbursement for half of the repair cost. The failure mileage was approximately 75,000. The current mileage was approximately 100,095.

- Plant City, FL, USA

problem #1

Aug 032008

ES 330

  • miles
Disconnected ac drain hose caused leak under passenger-side carpets. Humidity issues/dangerous driving conditions. Caused serious fogging on windows repeatedly over 4 years. Could not find source of problem until we took apart car and lifted carpet. Could become a serious mold issue. Odd smell in ventilation system. We believe it came this way from the factory and was possibly knocked loose when the carpeting was installed. It was an on going problem. We sterilized it and aired it out for a few days with a high powered fan. Had to remove the seat to get to it and glove box. Not easy. Problem rectified now. No humidity issues. Changed cabin filter. No more bad odors when using the defroster. Dealer was not helpful.

- East Setauket, NY, USA

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