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10.0

really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
14 / 0
Average Mileage:
39,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Lexus ES 330 engine problems

engine problem

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2004 Lexus ES 330 Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #19

Jan 012009

ES 330

  • 17 miles

A D V E R T I S E M E N T S

Please note - this is or may be related to other ODI I just reported at 10261933. I have a Lexus 2004 ES330 and in addition to weird braking problems, I have also hit the brake and basically felt the car continue like I never hit the brake and I am accelerating or have cruise control on. When this has occurred, I did not feel the ABS braking system engage or any type of slowing down occur. I end up hitting and releasing the brake quickly to try and get the car to brake and come to a stop. On one occasion I also quickly hit the gas to see if perhaps that would clear the problem, and it did not. I pulled over, checked that no debris or floor rug had some how made the gas pedal stink, and that is not the problem. Other than this problem, and the problems reported under ODI 10261933, I have not had any other problems w/ accelerating or stopping. I have brought the issue to the attention of Lexus and they have denied any recalls or other reported problems. I suspect they assume I am a woman - who cannot drive. Again, I have owned fast high performance porshe and Mercedes previously and never had this problem before. I hope someone will figure this out before I am injured or perhaps someone else is. Thanks. Ps no date of incident, so I will put 1/1/09. This refusal of the car to engage the brake etc has occurred about 5 times.

- Philadelphia, PA, USA

problem #18

Sep 012008

ES 330

  • 56,000 miles
My wife was driving a 2004 ES330, when she pressed the brake on a 15 mph speed, the car instead surge forward with a very high speed and she heard a roaming noise coming from the engine. In a few seconds, the car ran up a curb and she managed to avoid hitting the trees and wall. The car was damaged and she is not going to drive the car again. Lexus dealer simply said they can not find any problem with the car. I did research on this NHTSA data and found a lots of same complains against ES330 and ES350. I am very upset by the way Lexus handled the issue.

- Irving, TX, USA

problem #17

Aug 012008

ES 330

  • 56,000 miles
The car doesn't go when you hit the gas. Also when at low speeds it will jump like its accelerating without me hitting the gas. Lexus admits the issue exists and say nothing is wrong. They say it is a side effect of the drive by wire transmission. This has and will cause more accidents.

- Smyrna, GA, USA

problem #16

Jan 282006

ES 330 6-cyl

  • Automatic transmission
  • 19,100 miles

A D V E R T I S E M E N T S

I reported on the NHTSA website on March 2, 2006 an accident that occurred when I was driving a 2004 Lexus 330 on January 28, 2006 in tucson Arizona. I reported the circumstances of my accident to the Lexus customer satisfaction center (lcsc). I followed up with a letter including my NHTSA website report, other NHTSA reports of similar types of accidents with Lexus ES330, police report for my accident and requested assistance to determine the cause of the malfunction that led to the accident. A technician from Toyota motor sales, usa, Inc. Came to the Lexus dealer in tucson and inspected the vehicle. I received a letter from a claims administrator-legal department of Toyota motor sales, usa, Inc. Indicating the technician's report concluded "it (my vehicle) was functioning properly at the time " of the accident. This letter did not include an accurate description of the circumstances of the accident. I wrote another letter to the claims administrator stating that he had not accurately described the accident details and I requested a copy of the technician's report. I received a letter on June 6, 2006 from the claims administrator stating that "while I (the claims administrator) had the scenario incorrect, the circumstances remain the same. That oversight on my (claims administrator) part has no bearing on the testing conducted by the Lexus field technician." The letter also stated that "be advised that it is not our policy to release our internal reports". I sent a follow up letter via certified mail, to the claims administrator on June 6, 2006 requesting that an exception to the policy be made in my case and asking again to receive a copy of the technician's report. I never received a response to my letter. Thus, I am very unsatisfied with the customer support that I have received from the Toyota motor sales, usa, Inc.

- Tucson, AZ, USA

problem #15

Jul 182006

ES 330 6-cyl

  • Automatic transmission
  • 20,000 miles
: the contact stated while driving 5 mph in a parking lot, the vehicle accelerated forward crashing into the front window of a credit union. There were no injuries; there was property damage and a police report was filed. Prior to the incident, the transmission was hesitating and lurching forward. In 2004, the dealership determined that the vehicle's computer was trying to adjust to the way he drove. Updated 8/30/2006.

- Desoto, TX, USA

problem #14

Jun 032006

ES 330 6-cyl

  • Automatic transmission
  • 9,100 miles
: the contact stated while exiting the drive way the vehicle suddenly accelerated without warning. There was a crash with an oncoming vehicle before it stalled in the yard across the street. A police report was filed and there was property damage. The vehicle was towed to an independent repair shop who repaired the damages to the body of the vehicle. The dealer has not been alerted.

- Blue Bell, PA, USA

problem #13

Jan 282006

ES 330 6-cyl

  • Automatic transmission
  • 19,100 miles

A D V E R T I S E M E N T S

I was driving our 2004 Lexus ES330 on a clear sunny day at approximately 2:30 pm. I stopped in the left turn lane at a very busy intersection in tucson, Arizona. There were three cars in front of my vehicle and I had the car in neutral. When the left-hand turn-light signal changed to green, I pulled the gear shift from neutral to drive. Instantly, the motor made a loud revving sound and the car lunged forward and hit the vehicle in front of me. I immediately applied the brake but my car continued to push on the car that I had hit. I then tried to back away from the car I had hit by putting the gear shift into reverse. When I shifted my car into reverse it hit the car behind me and I immediately applied the brakes but they did not work. This occurred twice before the engine died. This was a harrowing experience. Fortunately no one was injured. Even though I was stopped immediately prior to the accident, there was $4,500 damage to my car and $7,500 of damage to the other car. Since we purchased the car it was serviced regularly at the dealer where we purchased the vehicle. Until this accident I had never been the driver of a vehicle that was involved in a car accident. NHTSA website has complaints of very similar problems posted by owners of the 2004 Lexus ES330 model. I have reported this problem to Lexus customer satisfaction center.

- Tucson, AZ, USA

problem #12

Dec 232005

ES 330 4-cyl

  • Automatic transmission
  • 2,000 miles
The accelerator in my 2004 Lexus ES 330 stuck in a crowded parking lot and caused a collision.

- San Diego, CA, USA

problem #11

Oct 242005

ES 330

  • Automatic transmission
  • miles
The jenci's contend that Mrs. Jenci put the vehicle in reverse, it then surged, made a loud sound and lunged forward out of control.

- Newtown, PA, USA

problem #10

Jul 012005

ES 330 6-cyl

  • Automatic transmission
  • miles
Consumer's wife got into the vehicle and reversed, then put the vehicle into drive. At that time, it continued to go backwards. She then called the consumer and he called the auto club, a wrecker came out, and the service man put a block behind the wheel and the vehicle went forward in drive. The dealership was contacted at this time, but the vehicle was not left. Yesterday, the vehicle went backwards in drive again. He has contacted santa monica Lexus and they were sending out a diagnostic expert to check the vehicle. The first time was a couple of weeks ago.

- Malibu, CA, USA

problem #9

Jun 132005

(reported on)

ES 330

  • miles

A D V E R T I S E M E N T S

Consumer is requesting information regarding the status of the review of the 2004 Lexus ex 330 acceleration delay problem. The consumer experienced an acceleration delay while driving the vehicle. When the consumer slowed the vehicle down, like when approaching a highway on ramp, then accelerated to get into traffic, there was an 1.5 second delay before the vehicle would accelerate.

- Fountain Inn, SC, USA

problem #8

Mar 012005

ES 330

  • miles
The vehicle suddenly accelerated uncontrollably. Driver was able to maintain control of vehicle, and pulled over. Then, turned vehicle off. Took vehicle to the dealer, but mechanic could not duplicate the problem.

- Sylmar, CA, USA

problem #7

Sep 292003

ES 330 6-cyl

  • Automatic transmission
  • 1,000 miles
I have complained numerous times and have written a letter to denny clements, group vp of Lexus informing him of my safety concerns related to the 2004 ES330. His office attempted to appease me by offering to send me 2 free oil change coupons or $1,000 off my next purchase or lease of a Lexus vehicle. The vehicle has serious hesitation issues when attempting to accelerate. I have spoken to everyone at the dealer, including the service manager (who admitted the issue, but had no solution) and general manager. The issue has not been resolved.

- Plantation, FL, USA

problem #6

Jan 172005

ES 330

  • Automatic transmission
  • 10,000 miles
When attempting to accelerate the vehicle hesitated, then surged forward without warning. No impact reported. Please provide additional information. Vehicle surges even when vehicle is at a complete stop. No collision so far.

- Largo, FL, USA

problem #5

Jul 162004

ES 330

  • 3,500 miles
Vehicle lunged forward when brakes were depressed. While pulling into his garage the vehicle would not stop but lunged forward. The vehicle hit a corner wall, went over an eight inch step up, and hit the step to the house breaking it. The vehicle then hit the wall facing the entrance to the garage causing damage to the vehicle and the house (vehicle damage $9200. House damage $60,000.). the manufacture examined the vehicle and concluded that there was nothing wrong with the vehicle.

- Moreland Hills, OH, USA

problem #4

Aug 012004

ES 330 6-cyl

  • Automatic transmission
  • 900 miles
At most sppeds, especially when stopped or at speeds below 40 mph, my Lexus ES330 has a severe hesitation/acceleration delay that when depressing the accelerator pedal, acceleration is delayed at least 1.5 seconds, is unpredictable and compromises safety and places the driver at risk in most day to day driving scenarios. It is also impossible to match the speed of a vehicle in front when in bumper to bumper traffic, when the accelerator pedal is pressed, the ES330 will continue to roll forward for a few seconds then accelerate, it will not "creep" at the speed of traffic. I am told by Lexus that this is normal and is inherint in the vehicle design. If this is true, one would think this design flaw will soon eclipse the Firestone/Ford Explorer injuries of the past.

- Long Valley, NJ, USA

problem #3

May 012004

ES 330

  • Automatic transmission
  • 2,200 miles
When accelerating from an idle position vehicle hesitates.

- Woodcliff Lake, NJ, USA

problem #2

Jun 292004

ES 330 6-cyl

  • Automatic transmission
  • 3,480 miles
While driving at low speeds vehicle hesitated then surged forward. No impact reported. The vehicle hesitated when the accelerator pedal was applied then suddenly after several seconds the vehicle would accelerated suddenly.

- Las Vegas, NV, USA

problem #1

Mar 082004

ES 330 6-cyl

  • Automatic transmission
  • 950 miles
My Lexus ES330 was less than two months old and the mileage read about 950 the time when the accident happened.T occurred on the way to work at 8:40 am March 8th, 2004. It was a sunny warm day. As I was driving on the far right lane of South 5 freeway with speed around 65 to 70 mph, a car next to my lane was trying to cut in front of me. In order to keep a safe distance, I tried to slow down the car by pressing the brake. The moment I pressed the brake the car swerved to the right. I couldn't control where the vehicle was heading and the car didn't slow down as I further pressed the brake. It bumped into the guardrail and turned 180 degree facing the oncoming cars. Luckily, I was able to make a turn and parked the car without hitting anybody. The car was damaged from the right head light all the way to the rear bumper. I immediately called the dealer and Lexus sent a inspector to check on the car. One week later, I was informed the car is ok and there is nothing abnormal after their investigation. I requested an investigation report and the response I got is I have to "go through the legal system". there was no explanation for the exact meaning of this phrase. I am a good driver with excellent record. The whole experience was totally out of nowhere and unpredictable. I kept looking back to find any clues that might lead to the accident. As I studied the NHTSA complaints, most of them happened during slow speed driving. My case happened on the freeway and all I remembered was the car didn't slow down as I applied the brake.

- Irvine, CA, USA

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