2007 Lexus ES 350. Consumer writes in regards to sticky, melting dashboard. The consumer stated the dashboard has developed a glare creating visibility issues. The consumer was not notified of the warranty extension or recall for the dashboard that expired in may of 2017. The manufacturer was notified, but denied assistance.

- Richmond, VA, USA

Re my 2007 Lexus ES 350 VIN # [xxx] & a national recall issued. I have owned this vehicle for a year & a half, and during that time, we experienced an issue with the dash where it was melty, sticky, &had major issues. Recently, I was an interior shop, having a sear repaired, and they made me aware of a recall for the dashboards. I contacted my local Lexus dealership, Lexus of austin, in June 2017, and they told me that I had missed the national recall deadline by three weeks and were no longer repairing those. As I was definitely having an issue with this during the warranty recall term, I am asking that this be taken care of under the recall warranty. I contacted Lexus of austin &discussed this, they were very abrupt ¬ very helpful, & told me I should have gotten it in earlier. When I told him I was not made aware of this earlier, he said that I had not had my car at their dealership, so they wouldn't have known how to contact me. I take issue with this fact, as I've owned several other makes of vehicles, in which there have been warranty recalls, in which the vehicle manufacturer has contacted me by mail, utilizing vehicle registration information, as those vehicles had never been at their dealerships either. The vehicle's dash is sticky &melting, &has developed a sheen to it, &when driving in the sunlight, it produces a reflection on the windshield, obstructing views and distracting the driver?S eye. This is not just a cosmetic issue, but a safety issue. Lexus is held in the highest esteem in the automotive community, & I've heard nothing but good things - but that has not been my experience. I want to handle this directly through the warranty recall, rather than an attorney &seeking litigation. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Round Rock, TX, USA

I recently read about the issue with the Lexus is model being given a technical advisory for the breakdown of the dashboard and I was wondering why this problem is only addressed on the is model and not the ES as well. I am an ES 2007 owner who is and has been experiencing the same problem for many months now. I was told by Lexus that to replace it would cost $3000 and I have already replaced the instrument panels on the steering wheel for the same problem where the rubber has broken down and disintegrated. I am angry because this is a Lexus for god's sake. I recently asked my insurance company if I could claim this damage and they told me that they had heard of the same problem in 2007 Toyota's and is's and that Toyota issued a recall. My thing is if Toyota issued a recall, then so should Lexus. Are we supposed to believe that they used different products when they have the same look as the ones in the Toyota line of cars for that year? I am upset that my luxury care is a luxury road hazard and nobody has addressed it in the ES350. Starting around 2013, the rubber on the steering wheel and dash board started to disintegrate. First becoming sticky, then shedding small bits of plastic and finally becoming slick and shiny. At the time of purchase I had my vehicle aftermarket tinted all around and use sun shades religiously. I have already paid out of pocket over $900 just to have the steering wheel parts replaced with new rubber and I think that it is ridiculous that I have a Lexus whose glare from the shiny dash has been causing me problems when driving at night to the point where I avoid driving at night.

- Pensacola, FL, USA

Dashboard melt when the temperature reach 80 degree which is most days of the year in Florida, couple of month ago the melting dashboard is causing a severe glare that make visibility difficult, as a result it is a hazard to drive this car every day or for more than one hour at the time or the temperature is 80 degree or higher. Lexus refused to remedy the defect in the past and now that many people are complaining Lexus is saying the do not have enough parts to replace all the melting dashboard. Meanwhile I can be killed in a car accident and Lexus could care less. I have three young children, safety and visibility are essential to drive my car. I no longer feel safe in my Lexus ES350 2007 and I lost my trust in the brand name. I need your help in remedy my hazard/safety issue caused intestinally by Lexus knowing Florida has a higher temperature than most other states.

- Sarasota, FL, USA

I purchased a certified used 2007 Lexus ES 350 in 2010 with approximately 26,000 miles. In 2014, I left the Lexus in my Florida parking lot for the summer (may-October). When I returned from New York, the entire Lexus dashboard had melted! due to the melting, there is a shiny glare on the windshield which makes it hard to see. I believe this is very dangerous and there should be a recall. I paid a lot of money for this car, and this is a serious safety defect. Lexus should recall these cars and fix this problem.

- Palm Beach, FL, USA

The dash board on my car is melting the glare is very bad makes driving on a sunny day very dangerous car is not safe.

- Miami, FL, USA

Dashboard sticky and shiny can barely see when it's sunny outside.

- Baker, LA, USA

Dashboard is melting which makes it difficult to see due to the glare. Bugs and dirt are now stuck on the dashboard that you cannot clean. I now have plastic containers to decrease the glare. My Lexus dealer was to see if he could get me some assistance on getting this fix in Sept. 2013; no word to-date. This is a major hazard both day and night (glare from street lights).

- Sugar Land, TX, USA

My dashboard has been melting, sticky and pieces have been falling off since 2011. I have reported it to Lexus and they said now that my car is out of warranty they won't cover it, even though there was a memo released in 2010 to replace dashboards if they were under warranty. Mine was never replaced and Lexus is claiming they have never heard of this memo.

- Pompano Beach, FL, USA

The dashboard is melting this is a safety hazard because of the glare. I brought it to Lexus in viera fl and twice they said they will do nothing about it.

- Melbourne, FL, USA

I have a complaint about my ES 350 Lexus 207. The dashboard is melting. I believe this is a defective problem. I am concerned about safety issues. This is my second Lexus and never had a problem with the first one; (dashboard) ES 300 Lexus (2003). I hope there will be an investigation about this matter. Thank you

- Palm Harbor, FL, USA

Dash panel melting.

- Tomball, TX, USA

Hello, we own a 2007 Lexus sedan and love everything about the car except for the dashboard. It has started to melt and have become sticky. The reason for my complain here is because it has become a driving hazard since the sun is always bright in Texas and the sticky dashboard glares onto my windscreen making driving really difficult and wanted to file a complain since I tried to get it fixed from Lexus and they are charging me $1000 for replacing it. It is manufacturers defect and I am not ready to pay for their mistake. The fact is I still have extended warranty with Lexus but dash is not covered in that. Please look into this matter.

- Irving, TX, USA

I'm responding to the segment I saw on the news regarding the melting dashboards. I took my car into the Lexus dealership back in 2010. They were not very friendly as a matter of fact they tried to make me feel stupid by telling me that who ever is washing and clearing my vehicle maybe using a cheap product on the vinyl. And when I asked about the areas that were not melting. I was told that, those areas are probably not being cleaned. I was then asked if I'm present when my car is being cleaned and what products are being used. I contacted Lexus again this year after learning that someone wrote a story about melting dashboards and I was told that they didn't know anything about it and it sounds like wear and tear. With the dashboard melting like it is, leaves a blinding glare which in my opinion is very dangerous. My husband and I literally have to sit forward and look underneath a little spacing left between the dashboard and the window shield. I would also like to add that the rear trunk button has also melted.

- Miami, FL, USA

The dashboard on my vehicle is melting. This is causing an unsafe glare on the windshield. It is very difficult to see out the windshield due to the melting, shiny dashboard reflecting onto the windshield. The dashboard is very sticky to the touch, you can't wipe the dashboard due to the stickiness causing a rag or cloth to stick to the dash. There is currently no help available from Lexus in regards to this problem. This S a vehicle defect, I have never had a vehicle do this. The only fix is to replace the dashboard.

- Largo, FL, USA

My dashboard has been melting and has caused me to be burned and causes a glaze in my window when I drive it.

- Delray Beach, FL, USA

The entire dashboard on my vehicle is melting. The cause is unknown but it appears to be a material, or material process, issue. The shiny black melting dashboard is highly reflective. It impairs my vision on a sunny day. I've tried many different types of sunglasses to try to make it easier on my eyes, but nothing seems to help. I have talked to Lexus, they agreed that it's a problem but their offer to "help" pay for the repair was not acceptable (50% of ~$3200). The melting process began about 2 years ago, it was a local problem (reflections only at certain sun angles). Currently, the entire dashboard is melted (reflections all day when the sun is out). Thanks!

- League City, TX, USA

Dashboard is melting causes sticky dash and causes glare off windshield; makes seeing extremely difficult.

- Columbia, SC, USA

The dashboard is very sticky to the touch. When trying to remove the stickiness with a paper towel and cleaner, the paper towel became stuck to the dashboard. At this time unable to clean the dashboard. The dashboard is creating a glare on the front window making it difficult to see at times. The black rubber exterior trunk release button melted. I went to open the trunk and had difficulty getting the trunk to open. When I bent down to see what was wrong with the button, it was totally melted and smeared across the bottom. I had black residue on my fingers when I touched what was left of the button. I reported both incidents to my service manager in June 2014 when I took my Lexus in for an oil change. I was told that the trunk button would be over $300 and the dashboard was not covered.

- Pembroke Pines, FL, USA

Dashboard material melted creating a blinding glare on the interior of windshield during daytime hours. Dangerous driving condition.

- Missouri City, TX, USA