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8.5

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Lexus ES 350 miscellaneous problems

miscellaneous problem

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2007 Lexus ES 350 Owner Comments

problem #2

Dec 012006

ES 350 6-cyl

  • Automatic transmission
  • 7,000 miles

A D V E R T I S E M E N T S

The contact owns a 2007 Lexus ES350. The contact stated that the vehicle accelerated from zero to 60 mph when the accelerator pedal was depressed. The contact felt that the failure may have been caused by the all weather floormats that were installed on top of the regular mats. The failure mileage was 7,000 and current mileage was 15,000.

- Holliston, MA, USA

problem #1

May 092007

ES 350

  • Automatic transmission
  • miles
I was driving at 9:30am to work along with my wife on I-696 near detroit in the left lane vehicle began to accelerate, but as I approached a car in front of me I took my foot of the accelerator and placed it on the brake and vehicle was continuing to accelerate. Had to put full force on the brake. I was barely able to keep the car from further increasing its speed. Once I realized the problem I shifted into neutral, and while the car slowed, I could hear that the engine was revving at a high rate. After a minute, I moved the car back into drive and the uncontrolled accelerated started again, and I put my foot on the brake once again. A few moments later this uncontrolled acceleration ceased and the car regained its normal control characteristics. After slowly completing the drive to work I immediately called the dealership at meade Lexus, southfield and spoke to a service representative to report this very dangerous incident. After describing the problem the service man immediately asked which floor mats I was using on the car. I reported that I had been supplied with black rubber mats by Lexus, . when we received the car in July 2006, and as suggested by the salesman had begun to use those when the weather turned foul in the fall. I was asked if I had removed the carpet mat when I put in the black rubber mat and I said that the carpet mat had been firmly attached to the car, and that I was never told that I needed to remove that mat before installing the rubber mat. This question suggested that this was a well recognized problem. When I queried the service man, was told that this was indeed a well known problem. I was chagrined that I had never received any instruction to avoid putting down both mats. I told them that Lexus had a clear obligation to inform their customers. The consumer stated took the car to the dealer to see what the problem was and informed by dealer there was an internal recall on floor mats. Update 05/15/07

- Bloomfield Hills, MI, USA

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