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really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
11,724 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Lexus ES 350 seat belts / air bags problems

seat belts / air bags problem

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2009 Lexus ES 350 Owner Comments

problem #2

Jun 282011

ES 350 6-cyl

  • 20,000 miles


On Tuesday, 6/28/11 my wife was involved in a head on accident. The vehicle in front of her had no brake lights and she slammed into the back of his truck. She has $9,000 worth of front end damage and none of the airbags on her 2009 Lexus ES350 deployed. I find that to be an issue. Due to that fact she has sustained a head, neck, back and knee injury. I contacted Lexus of cherry hill, NJ where the vehicle was purchased less then a year ago as a precertified vehicle and was told that it depended on how fast she was going at the time she hit, that would determine whether the air bags would deploy. A car with $9,000 front end damage in my opinion should have deployed an air bag. Something is wrong with this picture.

- Forked River, NJ, USA

problem #1

Oct 242009

ES 350

  • 3,449 miles
Failure of airbags to deploy in a head-on collision on October 24, 2009 involving my 2009 Lexus ES 350. Damage estimates from the involved insurance company total over $15,000 for all frontal damage which intrudes into the engine compartment. Estimates which are over $15000 indicate that the airbag sensors are being replaced, but there is no charge indicated for the sensor replacement which Lexus is probably doing at no charge. This means that the damage of $15,000 are for parts and work other than that involving the front airbag sensors replacement. Injuries sustained by front seat passengers. Driver is being treated for a closed head injury/concussion and passenger is being evaluated for concerns of dizziness, right hip pain and a possible neck injury.

- Hollidaysburg, PA, USA

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