Airbag recall was replaced 8/02/2022. Car accident occurred 8/03/2022. Airbags did not deploy.

- Stockton, CA, USA

I received a letter to take the vehicle to nearest dealer for air bag recall replacement process, and I called and initiated online chatting w/ the Lexus air bag recall support team numerous times but failed to get a response from them. Online chat representative stated they can't help with scheduling, and representatives over the phone, more than 6 times of attempt, either hung up during the call and kept on transferring. It happened since March on a different dates and they still refused to complete the appointment scheduling process.

- Annandale, VA, USA

Light can on and off 12/20/2019 when I was driving, I pull into parking lot and cut off engine...waited a few minutes and started car back up it went away, the next day 12/21/2019 when I started up my car it came on while still park and stay on, not a good feeling.

- Hollywood, FL, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time the recall repair. The Lexus dealer (hennessy Lexus of atlanta, 5955 peachtree industrial blvd, atlanta, ga 30341, 770-457-6800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Dothan, AL, USA

Driver side knee airbag caused hematoma, second degree burn on L. leg, resulting in 2 surgeries, use of wound vac for 2 1/2 months, and permanent lympedema and scarring on L. calf. Driver has replaced knees that are at high risk if further crash and knee bag deploys again. Driver needs on-off switch installed for driver knee airbag. Driver was not at fault in this accident and wants knee airbags removed or an on-off switch installed. The airbag on steering wheel deployed correctly and caused no damage. The knee airbag is a danger to driver.

- Fountain Valley, CA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. (nalley Lexus roswell located 980 mansell rd, roswell, ga) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Marietta, GA, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Lexus of chattanooga, 5800 lee hwy, chattanooga, tn 37421, (423) 499-9095) was unable to verify when the parts would be supplied from the manufacturer. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Ringgold, GA, USA

The Lexus dealership is unable to acquire a replacement air bag for my car. I have been told not to carry passengers in the front seat, which is impossible therefore a risk to my family.

- Orlando, FL, USA

The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Treasure coast Lexus in fort pierce, Florida was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Stuart, FL, USA

Takata recall. I have called Lexus of greenville, S.C. numerous times with no success. They will not even call me back. According to the recall I can't have someone ride in the passenger front seat. I have virtually lost the use of this vehicle. This has been going on for at least six months with no end in site. What else can I do?

- Inman, SC, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called parker Lexus at (501) 221-1700 (1 shackleford w blvd, little rock, ar 72211) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Ward, AR, USA

The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (scanlon Lexus of ft myers, 14200 S tamiami trl, fort myers, fl 33912) and was informed that the remedy parts were on back order. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Naples, FL, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts do to the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Lexus of melbourne, 6927 bromley dr, melbourne, fl 32940 888-707-0233) stated that the parts would not be available until December of 2017 or January of 2018. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Melbourne, FL, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at: Hennessy Lexus of atlanta located in atlanta, ga, 770-457-6800, and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Atlanta, GA, USA

I was told that the part to repair this recall would be in by June. We are in November and still no part to repair the recall. Its been months and has been a huge problem as I cannot have anyone in my front seat.

- Laplace, LA, USA

Takata recall

- Katy, TX, USA

Takata recall. The contact owns a 2012 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer Lexus of sacramento located at 2600 fulton ave, sacramento, ca 95821 was contacted and confirmed that the parts were not available for the recall remedy. The contact was put on the waiting list by the dealer. The manufacturer was contacted at 800-255-3987, but could not speak to anyone, the contact only heard recorded messages. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated the complaint was resolved. The vehicle was repaired.

- Dixon, CA, USA

Takata recall: Received interim notice from Lexus between July and October 2016 (letter not dated). Lexus of nashville says they still don't have the part to perform this recall on our model....over one year later! we have been told not to drive with a front seat passenger. This is not practical and not acceptable. We need a fix now.

- Nashville, TN, USA

Takata recall. Lexus told us that heat & humidity affect the air bag more quickly. We live on coast of SC where these are very high. Lexus stated we would be in the first recall due to that fact. Several months have past with no action. I do not want me or my kids to be killed due to a defective air bag. Please help.

- Ridgeway, SC, USA

Received notice in January of defective passenger side airbag and still have not received a replacement

- Hernando, FL, USA