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6.9

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Lexus GS 350 fuel system problems

fuel system problem

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2007 Lexus GS 350 Owner Comments

problem #1

Mar 232009

GS 350

  • 9,000 miles

A D V E R T I S E M E N T S

3/24/09, received a safety recall notice from Lexus division, Toyota motor sales, usa, Inc. Torrence, ca about a replacement of fuel delivery pipes (fuel rails) I purchased a 2007 GS350 Lexus from putnan Lexus, redwood city, ca 94063 about July 2007.3/23/09, called Lexus of serremonte, coma, ca, 877 200-4498; talked to cindy at service dept; gave her the VIN, my full name and home address. She told me it will be ready in about 5 days & then to arrange appt for repair. 4/1, about 2:35pm, talked to robin on status after being put on hold and transferred 2/3 times in about 18 minutes, I was told there was no record of any order for the fuel rails; cindy did not order the parts; they are having problem locating me in their records because I did not buy the car at serramonte; they have to find me through their national register "?? robin assured that the parts were being order and to call back in 2/3 weeks, due to several back log ?" 4/21, called serramonte again for status..talked to eva, X 2133, head of cashier/service dept; she has no record of me, no order and gave me the same reasons; 3000 cars back log, did not buy it from them, etc. She assured me again that she is creating a file and the parts will be ready in 2 weeks.,.that is after I threaten to call the general manager. I am not at all satisfied with her answer either despite her promise to put my file on her desk!!!! I called putnam Lexus, the dealer I bought the car from; talked to oscar pacheco, service consultant; I now have an appt for 4/29/09 at 10am with the required parts in store already. That tells me Lexus of serramente lied to me 3 times about the order of the parts, grossly inefficient and not in compliance of your safety recall. Please do whatever necessary to enforce compliance. I am also sending a copy of this to Lexus, Toyota motor sales to investigate their own dealers unacceptable sales/service practice.

- San Francisco, CA, USA

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