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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
31,942 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Lexus GX 470 seat belts / air bags problems

seat belts / air bags problem

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2004 Lexus GX 470 Owner Comments

problem #11

Aug 232015

GX 470

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Lexus GX470. The contact received notification of NHTSA campaign number: 16V065000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hurricane, WV, USA

problem #10

Jan 252016

GX 470

  • miles
The contact owns a 2004 Lexus GX470. The contact received a recall notification for NHTSA campaign number: 16V065000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Jose, CA, USA

problem #9

Mar 142016

GX 470

  • miles
The contact owns a 2004 Lexus GX470. The contact received notification of NHTSA campaign number: 16V065000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pembroke Pines, FL, USA

problem #8

Feb 162009

GX 470

  • miles

A D V E R T I S E M E N T S

My 2004 Lexus GX470 is garage kept and the dash has several cracks. One around the instrument panel and one above the air conditioning vents and one the passenger side. I keep my dash conditioned and my car is very well maintained. Despite my efforts the cracks continue to get worse. This started a few years ago and continues to progress. I am afraid that will effect the integrity of the airbags should they deploy.

- Ringgold, GA, USA

problem #7

Sep 152004

GX 470 6-cyl

  • 10,000 miles
Vehicle had been parked all night, put key in ignition turned key to 'on' passenger side curtain air bag deployed. Vehicle was not running and was not moving, shift was in "park".

- Northborough, MA, USA

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problem #6

Nov 152012

GX 470 8-cyl

  • 100,360 miles
My vehicle was purchased from a local Lexus dealership in January 2008 and since then has been garaged during the day at my office and garaged overnight in my building's enclosed parking structure. The vehicle rarely sat in the sun for extended periods of time, but in November 2012, cracks on the passenger side dash began appearing. They were razor thin and by the end of 2013, the entire passenger side dash was covered in cracks, directly above the air bag. The Lexus dealership explained that since the vehicle was out of warranty and there was no open recall, any repair would be at my expense, which would be approximately $2,500. I searched multiple online forums (clublexus.com, lexusownersclub.com) and this same premature cracking of the GX470 dash was being experienced by hundreds of owners. I also own a Lexus LS430 and I have treated it exactly like my GX470, but thankfully the ls has not exhibited any dash cracking. I feel that the GX470 dash cracking issue is a safety risk, since the integrity of the dash is being compromised and it may negatively effect the functioning of the vehicle air bags. I feel that this problem is due to poor quality materials and that Lexus should provide a replacement at no cost to the vehicle owner.

- West Hollywood, CA, USA

problem #5

Jan 012008

GX 470 8-cyl

  • 50,000 miles

A D V E R T I S E M E N T S

The dash is cracking all over the place(between 20-30 paces). The most cracking has occurred in front of and around the passengers airbag. This is particularly concerning because I fear it the airbag needed to deploy, it would not properly do so, and also that it may be extra dangerous if the cracked pieces of the dash go flying in all directions upon airbag deployment. There are thousands of such conditions reported throughout the us here: www.clublexus.com/forums/Gx-first-generation/427349-cracked-dashboard.html it doesn't seem to matter if the vehicle was garage kept, or parked in the sun. Also climate temperature doesn't seem to be a factor. This condition is being reports all over the us.

- North Richland Hills, TX, USA

problem #4

Jan 312014

GX 470 8-cyl

  • 87,000 miles
Numerous cracks have appeared all over the dashboard, including over the passenger airbag.

- Richmond, TX, USA

problem #3

Aug 012005

GX 470 8-cyl

  • 6,000 miles
After a short time of buying my wife's GX470, a small crack appeared in the dash on the passenger side airbag location. At the time we didn't think much about it as my wife stated it was more like a line in the dash. Through the years of ownership theses cracks have grown, and now the entire dash is cracked all the way across. We have taken our vehicle to the dealership after it was out of factory warranty and they state that now there is nothing they can do. We take exceptional care of her car and always park it in the garage. The dealership once stated that the probable problem was sun related, but that statement didn't make sense, and this issue really upsets me since Lexus seems to have a wide-spread problem with these dash cracking issues. I even found this topic being discussed in length in this Lexus forum: www.clublexus.com/forums/gx-first-generation/427349-cracked-dashboard.html the dealer finally did offer to replace the dash if I paid for the labor, which was like $800. I don't believe we should have to pay for a known defect in these dashes. It now appears more clearly that this is a safety issue, being that it is in the airbag location. I am requesting that Lexus steps up to the plate and replace our dash due to this safety issue.

- Eads, TN, USA

problem #2

Nov 282010

GX 470

  • 89,000 miles
The contact owns a 2004 Lexus GX470. The contact was driving 30 mph when he crashed into another vehicle. The air bags did not deploy. The contact sustained injuries to the right shoulder, head and back. A passenger sustained a broken nose and broken cheek bone. The dealer was not contacted. The vehicle was destroyed. A police report was available. The contact did not inform the manufacturer of the failure. The VIN was not available. The current and failure mileage was approximately 89,000.

- North Providence, RI, USA

problem #1

Dec 232004

GX 470

  • Automatic transmission
  • 9,000 miles
Consumer's vehicle was hit on the rear quarter panel on the passenger's side. Upon impact the vehicle rolled over twice and the air bags failed to deploy.

- Saratoga, CA, USA

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