I have had to continuous issues with my vehicle since I became the owner of it. #1 the headlamp gets very foggy. Every 2-3 months I take it to the car wash, they pop it out and clean it. I get this done because the lamp looks very dim while I am driving it at night and it makes it difficult to see the road. This is a safety issue. The second issue is that the dashboard is heavily cracked to the point where my son is able to pick off pieces and tries to put it in his mouth. I am afraid of what toxic chemicals the cracked dashboard is exposing me and my child to. I called Lexus to get these repaired under the warranty enhancement program and they told me that both of these are now 1 year past the warranty. I have been the owner of this car since 2017 and I never got notice of either of these warranty enhancements. Before that my dad owned it and he also never received notice. I have filed a case # with Lexus [xxx]. they now tell me there is nothing they can do and I will have to pay out of pocket for issues that have been existing for the last 4-5 years! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Diego, CA, USA

Condensation buildup in headlight assembly constantly.

- Spring Lake, NC, USA

Head light gather water which causes dim head lighting. Coiled go out at anytime while driving. Lots of condensation on the hid headlights.

- Fort Scott, KS, USA

The headlight assembly collects moisture on the inside and fails. It is a known problem to Lexus/Toyota and there have been numerous complaints to dealers on the RX330, RX350 and Rx400H models. The same assembly is used from 2003-2009 for the rx models and Lexus issued a technical service bulletin in January 2010 ( L-sb-0008-10) to dealers to replace the assembly if owners complained about it while the vehicles were under warranty, but have decided to do nothing about it on mine because it is out of warranty. The Lexus customer complaint representative who addressed my claim also advised me that customer loyalty is one of the factors they used to determine whether or not the company will pay for the replacement. Driver saftey should be the concern.

- Danville, NH, USA

The headlight assembly collects moisture on the inside and fails. It is a known problem to Lexus/Toyota and there have been numerous complaints to dealers on the RX330, RX350 and Rx400H models. The same assembly is used from 2003-2009 for the rx models and Lexus issued a technical service bulletin in January 2010 ( L-sb-0008-10) to dealers to replace the assembly if owners complained about it while the vehicles were under warranty, but have decided to do nothing about it on mine because it is out of warranty by one year. The Lexus customer complaint representative who addressed my claim also advised me that customer loyalty is one of the factors they used to determine whether or not the company will pay for the replacement. It is my first Lexus vehicle and it doesn't make sense to me. Cost of replacement is $1560.

- Platteville, WI, USA