Lexus has exceeded a reasonable amount of time to perform airbag recall replacement

- Jacksonville, FL, USA

Getting totally jerked around they call and never follow up. This has been going on for years. Not able to drive the car for years now.

- Huntley, MT, USA

2002 Lexus SC430. Consumer writes in regards to front passenger airbag inflator module safety recall. The consumer stated the vehicole was taken to have the recall completed, but was told the zone was not currently authorized to complee the repair. Updated 11/08/2017

- Monument, CO, USA

Takata recall bought this vehicle about a year ago and have not received any notice on what to do to get this fixed.

- Robersonville, NC, USA

Had airbag recall done about 1500 miles ago, air bag warning light is now on, steady, all the time

- Enterprise, AL, USA

The contact owns a 2002 Lexus SC. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Reeds Spring, MO, USA

I had the safety recall, concerning the airbag inflator module, done on my car but now the airbag sensor light stays on.

- Blue Springs, MO, USA

The contact owns a 2002 Lexus SC430. The contact received notification of NHTSA campaign number: 14V312000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The specifics of the failure were not available. The failure mileage was 65,000.

- Scottsdale, AZ, USA

The contact owns a 2002 Lexus SC430. The contact received a notification for NHTSA campaign id number: 14V312000 (air bags) and stated that the parts were not available for several months. The dealer was unable to provide a specific date when the parts would become available. The contact was not able to schedule an appointment with the local authorized dealer. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.

- San Francisco, CA, USA

The contact owns a 2002 Lexus SC430. The contact received a notification for NHTSA campaign number: 14V312000 (air bags). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- San Francisco, CA, USA

The contact owns a 2002 Lexus SC430. The contact received a notification for recall NHTSA campaign number: 14V312000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Chattanooga, TN, USA

The contact owns a 2002 Lexus SC430. The contact received a recall notification for NHTSA campaign number: 14V312000 (air bags); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The contact had not experienced a failure.

- Bristow, VA, USA

The contact owns a 2002 Lexus SC430. The contact received a notification for recall NHTSA campaign number: 14V312000 (air bags). However, the parts needed to perform the repairs were not available. The contact believed that the manufacturer had exceeded the reasonable amount of time for repair. The dealer stated that the part was not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.

- Charleston , SC, USA

Received urgent safety recall notice on 8/11/2014. Called local dealer 8/12/2014 a.M. was told dealership only receives one (1) replacement part per week so I have to be put on waiting list. Approximately 8 people ahead of me! the letter [xxx], V.P. Toyota North America sent your Agency on June 19,2014, stated the recall notice would go to affected customers once "sufficient replacement parts become available". that was 8 weeks ago, yet they can still only send one part per week? this is unacceptable and potentially dangerous. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Apollo Beach, FL, USA

The contact owns a 2002 Lexus SC430. The contact received a recall notice for NHTSA campaign number: 14V312000 (air bags); however, the part needed for the repair was unavailable. The manufacturer was notified. An invalid VIN was provided. The contact had not experienced a failure.

- Talihina, OK, USA

The contact owns a 2002 Lexus SC430. The contact stated recall NHTSA campaign number: 14V312000 (air bags) and NHTSA campaign number: 13V133000 (air bags) had exceeded the reasonable amount of time for repair. The dealer stated the parts were not available for repair. The manufacturer was made aware for the delay. The vehicle was not repaired. The contact had not experienced the failure.

- Chino Hills, CA, USA

TL- the contact owns a 2002 Lexus SC430. The contact had received the recall repair for the air bag. The vehicle had extensive interior and some exterior damages after the repairs. The damages were to the dashboard, damaged the paint, scratched the tinted windows, the hood, leather seats in which the authorized dealer had agreed to fix. The air bag inflator assembly kit and cosmetic damages had been repaired. The cosmetic damages had been caused by the mechanics who had repaired the vehicle. The sensor light had illuminated at random after the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 71000. Dyd

- Orem, UT, USA

The contact owns a 2002 Lexus SC430. The contact stated he received a Lexus voluntary recall letter for the air bag inflater and the repair had exceeded a reasonable time to be repaired. The contact feels that the air bag failure could cause the passenger injury at any moment. The manufacturer was not contacted. The vehicle was not repaired. The approximate failure and current mileage was 137,000.

- Philadelphia , PA, USA

The contact owns a 2002 Lexus SC430. While driving 20 mph, a bus crashed into the vehicle. The air bags failed to deploy. The vehicle was destroyed and towed to a scrap yard. The contact sustained whiplash. The dealer was notified, but ignored the contact. The failure and current mileages were 69,000. Updated 12/12/08 updated 12/15/08. Updated 12/30/08. Updated 01/05/09.

- Seattle, WA, USA

The contact owns a 2002 Lexus SC430. The contact crashed into a guardrail while driving over 50 mph. None of the air bags deployed. The entire front end of the vehicle was completely destroyed. A police report was filed. The contact is awaiting a response from the manufacturer. The failure and current mileages were 37,400. Updated 01/07/08.

- Dunlap, TN, USA