Update to last complaint: The passenger side hid headlight has failed, no replacement except $1000 conversion kit. Have to drive with only "brights" on from now on. Danger to myself and those I'm passing, plus if the "brights" aren't on, then I have no headlights and could get pulled over. Passenger side ball joint/control arm broke while driving and tire fell off while driving in parking lot at work. After repair, hearing a bad creaking noise. Air suspension has to fill up all the way when I start the vehicle even after 5 minutes of it being shut off. Have paid $1,200 for repairs of suspension and steering in 6 months. (that's with my dealership employee discount). Seriously, I've heard too much about defective ball joints, headlights, no heat, door handles snapping off, and the air suspension going bad. Why is Ford not doing anything about these obviously defective parts"?? because the car is rare and they don't make them anymore??"

- Green Bay, WI, USA

I've had this GEM since 2010, bought with 30,000 miles...now has 104,000 miles. It was great until 2014. Where do I start? (1) no heat- broken blender door actuator...manually set it to the warm setting for the winter behind glove box. (2) driver's door handle snapped last year(replaced for $100)...and now this year the passenger side snapped. (3) doors are constantly "ajar", alternating from one side to the other. (4) ball joint is starting to wear badly, (5) driver's seat won't recline, (6) steering wheel won't move forward/backward anymore, (7) suspension is starting to go...front end lowers to ground after shutting down engine. I'm sure there's more that I can't think of.

- Green Bay, WI, USA