While driving....... without warning the air suspension line exploded and the vehicle became unmanageable... causing me to go off the road and strike various stationary objects......

- Osterville, MA, USA

The contact owns a 1999 Lincoln Navigator. The contact stated that the sparks plugs were becoming overheated and popping out from under the hood, and were also burning the attached coil. In addition, the contact stated that the suspension would intermittently fail and would not inflate. The contact would shut off the vehicle for a few moments to allow the suspension to reset itself. The vehicle was neither inspected for the failure nor repaired. The failure mileage was 220,000 and the current mileage was 240,000.

- Gainesville, FL, USA

I was driving my 1999 Lincoln Navigator and suddenly my rear suspension failed resulting in a tremendous amount of bouncing up and down cause a very serious control problem. Luckily there were no other vehicles around to cause a serious accident. I was able to get the vehicle home by driving slowly and scheduled an appointment with my local mechanic. He discovered that the compressor relay and connector plug was melted/burned and found the main air line also melted causing the sudden loss of air pressure. There were also numerous melted and burnt wiring. He was able to install a temporary air line to get the suspension temporarily working and recommended that I take it to a Lincoln garage for further work. I scheduled an appointment with the local Lincoln garage and he advised me that the relay, connector and wiring harness needed replaced/repaired. After a wait of 2 weeks he was able to get the parts and do the repair work. The parts replaced were: Relay, P/N 2C013/a, cable connector, P/N 14488/a, cable connector P/N 14488/B, and wire assy P/N 14S11/ha. I am very shocked that there was no fusing mechanism to keep this from happening and the fact that the air line was routed over the relay allowing it to melt and get a hole in it. I have the defective parts and would like to know how to contact someone in the Lincoln organization for reimbursement for a situation that should never had happened. I can see the relay failing but I cannot see why there wasn't a fusible link to prevent the fire or a re-routing of the air line to keep it from getting damaged.

- New Kensington, PA, USA

Suspension failed. As a result, vehicle rose off the ground higher than normal. If a passenger left the vehicle he could have fall to the ground.

- Chicago, IL, USA