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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
74,768 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Lincoln Navigator seat belts / air bags problems

seat belts / air bags problem

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2004 Lincoln Navigator Owner Comments

problem #8

Nov 172015


  • miles


Vehicle was parked in a parking lot, driver was texting. Steering wheel airbag deployed for no reason. No bumps, no accidents. Upon changing airbag, found steering wheel airbag wiring had chafed against the horn mount ring, and grounded out, causing the deployment.

- Orem, UT, USA

problem #7

Sep 202015


  • 98,900 miles
I was driving down a county road when the side airbags deployed with no collision or fast braking. I was approaching a stop sign and was coasting and had not applied the brakes when it occurred.

- Archbold, OH, USA

problem #6

Dec 292014


  • 14,700 miles
I have a 2004 Lincoln Navigator and when it gets too cold the airbags have busted on me and the compressor. I have owned this vehicle for 2 years and 2 years in a row each winter my suspension has failed. My wheels are riding right under my tire wall and it is going to cause me to have an accident or cause further damage. At $1000 to fix these they should last longer than 1 year. Please look into this and recall our vehicles, the air suspension is supposed to provide a smoother ride not a rough winter.

- Billings, MT, USA

problem #5

Jul 202012

Navigator 8-cyl

  • 132,000 miles


While driving North on ar hwy 9 a few miles South of malvern, Arkansas with my wife in the front passenger seat and my son in the second row directly behind me, a loud bang occurred. In the next moments I realized the side curtain air bags deployed on both sides of the vehicle, a smell like fireworks became immediately apparent, and the driver's side sun visor was destroyed and hanging down directly in front of me at an angle. I was able to maintain control of the vehicle and stay in my lane of the two-lane highway and slowed down. After shortly realizing what happened, I looked for a place to pull over, did so, and took my pocket knife and cut away the side curtain airbags to be able to see out of the side windows and continue our trip North. I found the driver's visor vanity mirror had shattered in pieces in my lap and on the floor, along with other parts from the visor which now hung down at a steep angle. Both the driver's side and passenger side front seat belts were damaged, and the driver's seat belt upper anchor would no longer stay locked in position, sagging to its lowest position by gravity. Later that day I discovered that the map lights and passenger side visor vanity mirror light no longer worked. I took the car to the local Ford dealer near where I was staying, who told me that it (air bag system) was no longer covered by warranty. I then made an appointment with my hometown dealer to further resolve the issue, and also instigated a case with the Lincoln customer relationship center to see if they would help.

- Camden, AR, USA

problem #4

May 152011

Navigator 8-cyl

  • 181,000 miles
I have a 2004 Lincoln Navigator, which I have owned since it was new. With the recent recall of F-series for defective airbag clocksprings, I am concerned that my Navigator was not included. The airbag light came on two days ago, I cycled the ignition and it went off. Today it came on again and stayed on through many on/off cycles of the vehicle. I am concerned about inadvertent deployment issues from a possibly defective clockspring. Please help.

- Harrison Township, MI, USA

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problem #3

Feb 022010


  • 68,000 miles
I own a 2004 Lincoln Navigator. I have had problems with the air bag suspension system since I have owned my vehicle. What happens is when it gets cold the system fails to operate causing the vehicle to drop down on the tires. Ripping them from under the vehicle, it destroys the tires and could very easily cause an accident. I have had to replace the tires many times due to this issue. This winter alone it has been in the shop at lease 6 or 7 times. This system is no longer in use on the new Navigator. Ford has issued no recalls and will not assist me in getting this issue resolved. They said unless they are forced to deal with this by the NHTSA, I can no longer afford to spent thousands of dollars to resolve this issue which is clearly a mfg problem. Everyone I know who owns a Navigator with this system have gotten rid of them. Mine is paid for and I can't afford another vehicle.

- Palm Desert, CA, USA

problem #2

May 222009


  • 103,540 miles
I bought my one owner carfax incident free 2004 Lincoln Navigator in April 2009, in May 2009 I was driving down the highway and my side curtain airbags deployed almost causing me to wreck my vehicle, the truck was taken to the dealer where purchased, after waiting over a week the truck was returned with no explanation the only thing I was told was that it did not fall under warranty and they would not be willing to help. Left with no option, I am driving the vehicle as is, I was not given any information or warnings. While driving the vehicle again on 5/24 the drivers airbag fired but did not deploy, again almost causing an accident. I am currently taking the vehicle to get the airbags turned off.

- Pocahontas, AR, USA

problem #1

Nov 242004

Navigator 4WD 8-cyl

  • Automatic transmission
  • miles
Car involved in high speed crash with stationary object passenger air bag deployed drivers air bag did not 2004 Lincoln Navigator repairs exceed $24000 including frame was a direct hit dead center of vehicle both air bags should have gone off.

- Vernon Hills, IL, USA

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