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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
83,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Lincoln Navigator seat belts / air bags problems

seat belts / air bags problem

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2004 Lincoln Navigator Owner Comments

problem #2

Jul 202012

Navigator 8-cyl

  • 132,000 miles


While driving North on ar hwy 9 a few miles South of malvern, Arkansas with my wife in the front passenger seat and my son in the second row directly behind me, a loud bang occurred. In the next moments I realized the side curtain air bags deployed on both sides of the vehicle, a smell like fireworks became immediately apparent, and the driver's side sun visor was destroyed and hanging down directly in front of me at an angle. I was able to maintain control of the vehicle and stay in my lane of the two-lane highway and slowed down. After shortly realizing what happened, I looked for a place to pull over, did so, and took my pocket knife and cut away the side curtain airbags to be able to see out of the side windows and continue our trip North. I found the driver's visor vanity mirror had shattered in pieces in my lap and on the floor, along with other parts from the visor which now hung down at a steep angle. Both the driver's side and passenger side front seat belts were damaged, and the driver's seat belt upper anchor would no longer stay locked in position, sagging to its lowest position by gravity. Later that day I discovered that the map lights and passenger side visor vanity mirror light no longer worked. I took the car to the local Ford dealer near where I was staying, who told me that it (air bag system) was no longer covered by warranty. I then made an appointment with my hometown dealer to further resolve the issue, and also instigated a case with the Lincoln customer relationship center to see if they would help.

- Camden, AR, USA

problem #1

Sep 192008

Navigator 4WD 8-cyl

  • 35,000 miles
The contact owns a 2004 Lincoln Navigator. The contact stated that the seat belts in her vehicle would not retract properly. The failure was more noticeable in the driver's seat because it was used more frequently; however, the passenger side seat belt malfunctioned occasionally. The contact was unsure if the rear seat belts malfunctioned because they were hardly used. She discovered a technical service bulletin, which stated that the manufacturer would correct the issue in future models. In the interim, they wanted to charge the contact $160 to place teflon tape in the retractor. She took the vehicle to the dealer and was informed of the tsb and teflon remedy. The vehicle has not been repaired. The manufacturer could not assist. The current mileage was 43,066 and failure mileage was approximately 35,000. Updated 5/7/09 updated 05/08/09.

- Plymouth, MN, USA

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