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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
23,427 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Mazda CX-5 brakes problems

brakes problem

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2014 Mazda CX-5 Owner Comments

problem #11

Sep 152016

CX-5

  • miles

A D V E R T I S E M E N T S

Following a routine oil change with only 26,000 mi it was discovered that my front brake rotors are severely corroded and need to be replaced.the service at Liberty Mazda wakefield, MA insist it is dangerous to keep driving my vehicle due to possible brake failure. I believe this is a manufacturing defect, or as the mechanic stated an inferior steel product used to manufacture the rotors.

- Reading, MA, USA

problem #10

Jul 282016

CX-5

  • 35,000 miles
Abt 35K miles I began hearing intermittent sequels coming from rear of vehicle while driving. When I first mentioned this to Mazda service adviser, he said he did a complete diagnostic and car was fine. At abt 40-45K the intermittent squeals included grinding like a tin can noise, but there were no indicators that it was a break issue; noise was noticed more during driving not when I stopped and no service brake lights were on. If I accelerated or maneuvered my steering wheel I was able to get noise to stop. When I took my car in to Mazda for oil change I asked to also have brakes checked and adviser said he would do a complete diagnostic. He said brakes were in yellow and I could try to change my brake fluid? the noise, duration and occurrences increased to weekly and then daily. It was still intermittent and while driving forward and in reverse, not as much when braking, and it had become increasingly louder. I called Mazda corporate and they finally agreed to do a diagnostic at a nearby Mazda store when I mentioned I found tbs 04-005/15 on the brake issue and was taking the vehicle to another dealership for a brake check. The diagnostic technician report stated to replace rear brake pads to correct problem. It said the rear brakes had 4mm on outer pads and 1mm on inner pads, and front pads were at 8mm; it did not state if front brakes were also worn unevenly. It also said rear rotors were at 10mm and min was 8mm. I told corporate that it was unusual that rear brakes would wear unevenly and prior to front brakes, that there was no brake service light showing, that the noise was intermittent not constant and while driving more than braking. I also mentioned that I believed there was a defect in the braking system.

- Fresno, CA, USA

problem #9

Aug 132015

CX-5

  • 35,940 miles
The contact owns a 2014 Mazda Cx-5. while driving 15 mph, an abnormal sound was heard. The failure recurred randomly. The vehicle was taken to a dealer where the failure could not be diagnosed. The vehicle was not repaired. The failure was persistent. The vehicle was taken back to a dealer where it was diagnosed that the rear brakes failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 35,940.

- Fresno, CA, USA

problem #8

Jul 182016

CX-5

  • 33,559 miles

A D V E R T I S E M E N T S

My rear brake pads had to be replaced with only 33000 miles on the car. The front ones have not been replaced yet. There is a recall tbs 04-003/14 on the brakes but Mazda did not honor it because they said the service manager said the pads wore out evenly. If defective they should wear out unevenly. Huh" why did the brake pads wear out so fast"

- Middletown, DE, USA

problem #7

Jul 062016

CX-5

  • miles
Took vehicle in for 35,00 mile service and was told rear breaks and rotors needed to be replaced. Never herd of such a thing being required at that mileage. Maybe at 60 to 80,000 on rear breaks. Started to check around and found many other complaints about the rear breaks failing prematurely. Haven't had work done yet, wondering if there is a recall in progress?

- Clifton Park, NY, USA

problem #6

Nov 252015

CX-5

  • 34,200 miles
The rear brake pads on my Mazda cx 5 grand touring model is worn out to (0.2 per dealer) at approx 34200 miles. Noticed this problem a few weeks back when the car started making a grinding noise from the rear. This is very unusual in my experience that a car which is about 2 years and 6 months old needs new brake pads and rotors replaced. On my other cars which are Nissan the brake pads lasted for about 5 years (approx. 60,000 miles). I want to raise this as a complaint. My car is still under warranty. I want Mazda to look into this and advise on a fix. I see so many websites where cx owners are facing the same issue, quoting one here for an example www.carcomplaints.com/Mazda/Cx-5/2013/brakes/service_brakes.shtml.

- Pico Rivera, CA, USA

problem #5

Nov 292015

CX-5

  • 30,000 miles

A D V E R T I S E M E N T S

2 issues so far with this car: 1st - rear brakes seized up after 30K causing a trail of smoke to follow my car while on the highway, followed by an emergency stop on the side of the road. The hub, rotor, brake caliper, and tires became so hot that the tire pressure sensor went off and upon inspection, the tire pressure had increased from 35psi to over 50psi (tire pressure gauge did not go higher then 50) due to heat. Was told that due to salt and sand (live in cold climate) corrosion caused the issue. Rear brakes and rotors replaced @ $208.95. Currently fighting Mazda for a refund as this is clearly covered under the 3 year 36K mile warranty per tsb: 04005/15 - see warranty section on 3rd and 4th page. I had family in the car when this happened and am worried about the long term safety of this car and it's braking systems. A rear tire blow out caused by this issue could have caused a fatal crash at highway speeds. 2nd - I have replaced the windshield on this car 5 times now in under 30K miles. I have been told repeatedly that this is due to rock chips, but twice the crack appeared out of no where while the car was parked in a temp controlled garage overnight. I have never had this issue with any other car I have ever owned. The windshields are always on a month long back order and driving with a cracked windshield is against the law, so every time this happens I am out of a car for a month and have to fork over money for a loaner so I may get to work. (Mazda and insurance company refuse to offer or pay for my loader car, or I am told there is not one currently available and I am sol)

- Honesdale, PA, USA

problem #4

Apr 152015

CX-5

  • 12,000 miles
Brakes are prematurely failing. Brakes were replaced at 12,000mi, 20,000mi and now need replacing again. The rotors are warping causing severe vibrations when brakes are applied. Mazda dealers are stating that the driver is at fault for "too much high speed braking" and will not cover the repair of the brake system. Vehicle is currently at 24, xxx mi and the shake is present again.

- Lusby, MD, USA

problem #3

Jun 212015

CX-5

  • 21,000 miles
I have had my car for just over a year and heard a grinding noise on the back passenger side. Hearing this I immediately took it to dealership where I bought the car to get it fixed. They tell me that it was the back rear brakes. I have had my Honda Accord with 140,000 miles and have only had to get the brakes changed a handful of times three to be exact. This isn't right the company has made some kind of defect in order for this to happen. Please help I have invested $30,000 on this car.

- Aurora, IL, USA

problem #2

Apr 182015

CX-5

  • 32,000 miles
I took my car in for routine oil change, new wiper blades and wheel alignment. I was told by Firestone mechanic that I needed back brakes and the calipers are "sticking." I was told not to drive the car - it is unsafe!! when I called the dealership they informed me not under warranty"! a car -- less than 2 years old with 32,000 miles on it needs new back brakes and calipers??" I think not! taking it to the dealer on Wednesday to check it out in full. Not happy! if able to update on here, I will do so.

- Pitman, NJ, USA

problem #1

Dec 292014

CX-5

  • 24,000 miles
I was parking my Mazda CX5 in a spot at a shopping center and when I touched the brake with my right foot and went to push the button to turn off the car, it suddenly accelerated full speed, jumping the curb and smashing into a storefront. I noticed when I started the car (about a mile before the accident), it was making a vroom sound like it wasn't totally getting into gear. I don't know if it's a transmission, brake or accelerator issue - but there is definitely something wrong. I did not hit the accelerator instead of the brake. When I called Mazda they said they had no reports of this being a problem. Please advise. Thank you.

- Carlsbad, CA, USA

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