NHTSA — Suspension Problems

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CarComplaints.com Notes: The 2009 Mazda CX-7 appears to share the same engine & A/C defects as the two previous model years: VVT/timing chain failure, turbo failure, & the A/C compressor clutch seizing. The timing chain failure is especially bad with many cars requiring an engine replacement ($9,000+).

In 2011, Mazda began a "Special Service Program" that extended the warranty to 7 years/70,000 miles covering turbocharger oil leaks & excessive timing chain noise — an early sign of timing chain failure. However coverage under the program requires perfect documentation of all required maintenance with other stipulations. Buyer beware.

4.9

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,503 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Mazda CX-7 suspension problems

suspension problem

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2009 Mazda CX-7 Owner Comments

problem #19

Aug 292016

CX-7

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Mazda Cx-7. the contact received a recall notification for NHTSA campaign number: 16V593000 (suspension) and stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The dealer (hyman brothers Mazda, 12602 jefferson avenue newport news, Virginia 23602) was contacted and confirmed that the parts were not available to perform the repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Newport New, VA, USA

problem #18

Oct 062017

CX-7

  • 157,142 miles
Takata recall. The contact owns a 2009 Mazda Cx-7. the contact stated that the vehicle lacked stability when being operated at high speeds. The vehicle was taken to an independent mechanic where it was diagnosed that the lower control arms and ball joints were defective and needed to be replaced. The contact received notification of NHTSA campaign numbers: 17V429000 (air bags) and 16V593000 (suspension). The contact was unable to get the remedy completed due to lack of communication by the dealer (dennis dillon Mazda, 9501 w fairview ave, boise, id). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was 157,142. Parts distribution disconnect.

- Mountian Homes, ID, USA

problem #17

Sep 252017

CX-7

  • miles
The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign number: 16V593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (eich Volkswagen, 1931 w division St, St cloud, mn 56301 (320) 251-1737) informed the contact that the parts were not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- St Cloud, MI, USA

problem #16

Oct 012016

CX-7

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Mazda Cx-7. the contact stated that NHTSA campaign number: 16V593000 (suspension) exceeded a reasonable amount of time for repair. The contact received the recall notification in October of 2016. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kendallville, IN, USA

problem #15

Aug 102015

CX-7

  • miles
Takata recall. The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign number: 16V593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Dacula, GA, USA

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problem #14

Feb 212017

CX-7

  • 120,000 miles
The contact owns a 2009 Mazda Cx-7. while driving at least 35 mph, a loud noise was heard coming from the steering column and the vehicle drove roughly. The contact stated that the vehicle was taken to lee partyka Chevrolet Mazda Isuzu (200 skiff St, hamden, ct 06518 (203) 288-7761) for diagnostic testing, but was informed that the issue was not related to the recall. The vehicle had not been repaired. The contact received notification of NHTSA campaign number: 16V593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was informed by the dealer to wait for a second notice when the recall remedy parts become available. The manufacturer was made aware of the issue and confirmed that recall remedy parts were not available. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

- Hamden, CT, USA

problem #13

Aug 102016

CX-7

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign numbers: 16V593000 (suspension) and 17V012000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The Mazda of township dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Coraopolis, PA, USA

problem #12

Mar 312017

CX-7

  • 34,421 miles
The contact owns a 2009 Mazda Cx-7. while driving, the vehicle veered to the left, which caused the tires to wear down. The vehicle was taken a local dealer (ray brandt Mazda located at 1884 westbank expy harvey, la 70058) where it was diagnosed that the lower control arm needed to be repaired. The vehicle was repaired, but the failure persisted. The manufacturer was not notified of the failure, but the automated system directed the contact to NHTSA. The failure mileage was 34,421.

- Marrero, LA, USA

problem #11

Aug 102016

CX-7 4-cyl

  • Automatic transmission
  • miles
The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign number: 16V593000 (suspension) however the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable. Updated 06/13/17

- Lexington, IL, USA

problem #10

Apr 142017

CX-7

  • miles
We received the recall notice in August 2016 and no remedy has been made. This is ridiculous. Ball joints and lower control arms are replaced everyday - what's the dam hold up? I called the hotline twice today and was disconnected after being on hold. I guess I have to get my attorney involved with Mazda and ngtsa.

- Lexington, IL, USA

problem #9

Sep 152016

CX-7

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign number: 16V593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Freehold, NJ, USA

problem #8

Oct 012016

CX-7

  • miles
The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign number: 16V593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- St Louis, MO, USA

problem #7

May 272016

CX-7

  • miles
Takata recall. The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign numbers: 16V356000 (air bags) for the passenger side air bag inflator and 16V593000 (suspension). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pittsburgh, PA, USA

problem #6

Oct 142016

CX-7

  • miles
The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign number: 16V593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Carteret, NJ, USA

problem #5

Jan 202017

CX-7

  • 78,000 miles
The contact owns a 2009 Mazda Cx-7. while driving approximately 10 mph, the front passenger side suspension failed and caused the front passenger wheel to separate from the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the lower control arm fractured. The vehicle was repaired. The manufacturer was notified. The VIN was unknown. The failure mileage was 78,000.

- Wheeling, IL, USA

problem #4

Sep 302016

CX-7

  • miles
We were notified on the lower control arm recall in September. It's ridiculous that the replacement parts have not been made available. Why is Mazda dragging their feet on a safety issue like this

- Lexington, IL, USA

problem #3

Jul 012016

CX-7

  • miles
Takata recall received airbag recall in July, warning me not to use the passenger seat, as of December 13, 2016 my vehicle has not been repaired. In October, I received a second safety recall for a potentially dangerous front suspension defect, again, no parts available to repair my car. I feel that my vehicle should be made safe now or I should be given alternate transportation until it is.

- Richardson, TX, USA

problem #2

May 252016

CX-7

  • miles
Takata recall. The contact owns a 2009 Mazda Cx-7. the contact received notification of NHTSA campaign numbers: 16V356000 (air bags) and 16V593000 (suspension); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Pemdleton, IN, USA

problem #1

May 062016

CX-7

  • miles
Mazda recall #: 9516E / NHTSA recall #: 16V-356 May 25, 2016 safety risk: An inflator rupture may result in metal fragments striking the vehicle occupants, resulting in serious injury or death. Mazda recall #: 9716H Aug 10, 2016 safety risk: The vehicle may experience significant loss of steering control, increasing the risk of a crash. Both are recalls that state they may result in causing the vehicle to crash or cause serious harm to the occupants in the event of a crash. Both are listed as incomplete; remedy not yet available. The manufacture should have to correct these issues asap. The second states on the form mailed to our home "until this repair is performed, do not allow passengers to ride in the front passenger seat." How is that acceptable when they are aware of the issue? thanks in advance for looking into these issues. My desired resolution is to take the vehicle asap to get them corrected.

- South Hadley, MA, USA

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