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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
32,054 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Mazda CX-9 seat belts / air bags problems

seat belts / air bags problem

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2011 Mazda CX-9 Owner Comments

problem #8

May 252016

CX-9

  • miles

A D V E R T I S E M E N T S

My vehicle has two unresolved recalls. The first dates back to July 2015 related to the front suspension ball joint fitting. This has been brought to the attention of South bay Mazda on multiple occasions and the issue has not been resolved nor have I ever received a response from them. A second recall was issued for Mazda Cx-9S related to the passenger side airbag in May 2016. Due to the poor customer service at South bay Mazda I've taken my business to culver city Mazda. Culver city Mazda gave me a rental vehicle on Aug 8th 2016 while Mazda na orders and delivers parts. I've had the rental vehicle for nearly three months with no resolution in sight. It's very stressful to drive a rental vehicle which I will be liable for if anything happens to it while in my possession. It's also very disturbing that these recalls are taking so long to remedy. I'm extremely disappointed with Mazda at this point. We're growing more concerned with what the outcome of these recalls will be and for the safety of our family in our car when it's returned.

- Manhattan Beach, CA, USA

problem #7

Jul 162016

CX-9

  • miles
Takata recall. The contact owns a 2011 Mazda Cx-9. the contact received notification of NHTSA campaign number: 16V356000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Port Saint Lucie, FL, USA

problem #6

Jun 012016

CX-9

  • miles
Takata recall. The contact owns a 2011 Mazda Cx-9. the contact stated that the recall notice for NHTSA campaign number: 16V356000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The VIN tool confirms parts not available.

- Melboune, FL, USA

problem #5

Aug 162016

CX-9

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Mazda Cx-9. the contact received notification of NHTSA campaign number: 16V356000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable. Updated 11/08/16

- Grove City, OH, USA

problem #4

May 252015

CX-9

  • 104,585 miles
I own a 2011 Mazda Cx-9. another vehicle crashed head on into my vehicle while it was idling stoped at a stop sign when impact accursed. The air bags failed to deploy and both front passenger seat belts did not retract. There were injuries and a police report was filed. The vehicle was taken to an autobody shop for repair; however, a diagnostic test was not performed. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was invalid. The failure mileage was 104,585

- Iuka, MS, USA

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problem #3

Jun 262015

CX-9

  • 104,585 miles
The contact owns a 2011 Mazda Cx-9. another vehicle crashed head on into the contact's vehicle while it was idling. The air bags failed to deploy and both front passenger seat belts did not retract. There were no injuries and a police report was not filed. The vehicle was taken to an autobody shop for repair; however, a diagnostic test was not performed. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was invalid. The failure mileage was 104,585.

- Iuka, MS, USA

problem #2

Nov 282014

CX-9

  • 36,000 miles
The contact owns a 2011 Mazda CX9. The contact stated that the passenger's side air bag warning light illuminated although the passenger seat was occupied. The dealer was unable to diagnose the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 36,000.

- New Burgh , NY, USA

problem #1

Apr 062012

CX-9 6-cyl

  • 11,265 miles
My son age 13, weighs 105 pounds. When he sits in the front passenger seat the air bag warning light is illuminated indicating that the air bag has been disabled. It is my understanding that the recommended minimum age and weight for the front seat is 12 years and 80lbs respectively. The Mazda dealer, (john kennedy Ford, 1403 ridge pike, conshohocken, pa 19428) ran a check of the calibration of airbag sensors." All ok, no update needed" - they gave me a copy of service bulletin no 08-001/13. This mentions that the issue is caused by my son sitting incorrectly in the passenger seat. I have spoken to the dealer on multiple occasions and this issue is still not resolved.

- Wayne, PA, USA

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