The contact owns a 2009 Mazda Tribute. The contact stated while parking, the steering wheel became difficult to maneuver. The service warning light illuminated. The contact then heard a beeping sound. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unavailable.

- Mesa, AZ, USA

I pulled out of my driveway and my pporr steering did not work..parked vehicle. When I called the dealership I was told about recall on software for power steering control module (PSCM) but was told Mazda would not cover this that it was done in 2014. I bought the vehicle used in 2019...never knew til now that it had a recall on it. What am I to do?

- Amarillo, TX, USA

The contact owns a 2009 Mazda Tribute. The contact stated while driving 40 MPH, the power steering assist failed to operate as needed without warning. The contact used excessive force to drive the vehicle back to his residence. The next day, the contact had the vehicle towed to the dealer where he was informed that he could not service the vehicle for a month; however, after cancellation, the mechanic was able to repair the vehicle. Prior to the repair, the contact discovered NHTSA Campaign Number: 14V282000 (Steering). The contact made several attempts to reach the manufacturer however, the attempts were unsuccessful. The vehicle was repaired. The failure mileage was approximately 99,000.

- Owensboro, KY, USA

Mazda purchase date June 17, 2021 Mazda S-Plan Pin: S013221306 [XXX] quoted price by [XXX] for a recall part on backorder that can not be received with proof by text was $2530 [XXX]: Mazda Agent who provided S-plan Forced Financing and Shot-gun my credit I am [XXX] 21 years old my father bought me the Mazda cash for college from Bellas in Port Lavaca Texas Bellas lied about repairing the recall and closed it out. Its been 2 weeks and I still have no vehicle. My job fired me, my bills are due, I'm an independent 21 year old and without a car I have not been able to make money and walking in the cold bas made me sick now with a sever cold. I just need my car and they cannot fix the recall the lady [XXX] wanted to charge me $2530 for what exactly and this was not my fault. Everything worked on my car perfect until the steering sensor went out. Please help. I am also contacting the FTC and USA.gov to report illegal fees and consumer protection. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Victoria, TX, USA

The contact owns a 2009 Mazda Tribute. The contact stated while driving 65 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to exit the highway and noticed that the steering wheel was becoming more difficult to turn. The contact was able to drive to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V282000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 114,141.

- Orlando, FL, USA

Power steering does not work. Started up my car and I am unable to turn the wheels at low speed. Electrical power steering unit. No check engine light on. Unsafe to drive, attempted to call Mazda service line, says recall service for exact issue stated was completed in 2014 for recall # 7614E 'closed'. I did not own the vehicle at this time. Attempted to call dealer who performed service for answers. Dealer #42175, no answers or information given.

- North Las Vegas, NV, USA

I just lost my steering no electric power to steer I was driving down my block and then no steering was able to get my car back to my house. Its Sunday so I will call Mazda in the morning I understand there was a call back for this problem so I will check this out with mazdz.

- Inverness, FL, USA

The contact owns a 2009 Mazda Tribute. Upon purchasing the vehicle used from scott evans Nissan (725 bankhead hwy, carrollton, ga 30117, 770-832-8222), the power assist failed without warning. When the vehicle was restarted, the power assist began to work again. Upon purchasing the vehicle, the power assist failed intermittently without warning. When the contact first experienced the failure, he contacted beyer Mazda (4015 valley pike suite B, winchester, va 22602, 540-931-9520) and was informed that the vehicle was previously included in NHTSA campaign number: 14V282000 (steering); however, the recall had already been performed on the vehicle. The dealer offered no further assistance. The contact called flow Mazda of charlottesville (1289 stony point rd, charlottesville, va 22911, 434-296-4147) to verify the information and received the same information that he was given from the previous dealer. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 82,767.

- New Market, VA, USA

Power steering is not working, it has gone out at 167,000 miles

- Elgin, TX, USA

Pulling the vehicle out of the garage and the power steering assist no longer worked and has not since.

- Airway Heights, WA, USA

The contact owns a 2009 Mazda Tribute. Upon starting the vehicle, the steering wheel failed to move and the tire pressure warning indicator illuminated. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The contact called capital Mazda (525 crossroads blvd, cary, nc 27518, 919-372-4640) and was informed that the software update was completed in 2016. The contact was also informed of the diagnostic fees. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 118,710.

- Raleigh, NC, USA

The contact owns a 2009 Mazda Tribute. While the vehicle was stationary, the power steering failed. Paul miller Mazda in lexington, Kentucky was made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

- Paris, KY, USA

I was sitting at a traffic light in town waiting and then my steering wheel started to shake, a beeping noise and then my power steering went out! I couldn't drive!! this is not safe!!! it took me 20 minutes to get home with no steering! I did not feel safe!

- Sheboygan, WI, USA

Power steering wheel hard to move when is stationary, turning Mazda recal #7614E NHTSA recal#14V282000 Mazda dealership ask me to pay out of my pocket for the repair approx$ $1,200 subject to parts availablity

- Boca Raton, FL, USA

Power steering wheel hard to move.

- Boca Raton, FL, USA

The contact owns a 2009 Mazda Tribute. While driving 70 mph, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering system failed and needed to be replaced. The vehicle was not repaired. The contact mentioned that the vehicle was previously inspected under NHTSA campaign number: 14V282000 (steering), but the technician informed the contact that the vehicle did not need the recall repair. The manufacturer was notified of the failure. The failure mileage was 101,000.

- Prescott, AZ, USA

I can be sitting at the light my power steering would get tight I would had to turn the car off to loose it up again it kept on doing the same thing over and over again until it just stop working while I'm driving it cost me around 1700 to get it fix at brown&wood Mazda dealer.

- Greenville, NC, USA

The powering steering went out completely. There were several instances of this happening; and we parked the vehicle in February because the steering wheel vibrates, clunks and goes out. This is not a safe condition.

- Stillwater, OK, USA