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2.4

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
62,175 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercedes-Benz CL500 fuel system problems

fuel system problem

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2002 Mercedes-Benz CL500 Owner Comments

problem #4

Jun 242013

CL500 6-cyl

  • 136,000 miles

A D V E R T I S E M E N T S

I called mbusa 2 weeks ago regarding my 2002 C320 wagon which was smelling of pure gasoline which the odor was so strong it was coming into the house from the garage giving us headaches. I checked online with mbusa club members and found out this could be a dangerous situation and to call it in. I called mbusa and was told there were no recalls or bulletins pertaining to this issue and we were out of warranty to contact the dealer. I called the dealer who seemed very familiar with this issue and just for parts it was over $800 and they were not aware of any warranty, recall issues. This is our family car we use this wagon to travel daily with the kids or other little family members so we did not want to take any chances. We called our independent Mercedes Benz certified mechanic and he knew what is was just from our conversation. He had us bring it in right away and he lifted up the rear seat where our children sit and showed my husband and myself a pool of gasoline coming from the fuel pump sitting right under the seat!! I was disgusted to know that mbusa dismissed this so quickly and could have potentially put our children at risk. Please note this vehicle has been well taken care had an extended warranty and has visited the mb dealer more times than any car should ever need. This seems to be a common problem even the parts department at the dealer told us they see alot of these needing replaced and although mb has updated the faulty part they have not notified owners of the possible safety issue.

- Las Vegas, NV, USA

problem #3

Dec 152010

CL500

  • 104,000 miles
I purchased a 2002 C240 Mercedes in 2006. The car has never given me any major problems until here recently. The car began to not start and completely shut down. I had to have the car towed three times to the mechanics (don allen service center on allentown road, fort Washington, md). Was told I needed a fuel pump. I paid $1,500 to have a new fuel pump installed. Problem not solved. When I tried to start the car. It hesitates for about 10-15 seconds before it turns over. I took it back to the mechanics and was told it needed to fuel filter changed again. Problem not solved. Now the car makes this loud whining noise from the back of the car. Now I have to take time off from work to take the car back to the mechanics to have him to replace the fuel filter again. This is what I'm being told is the problem with the car. The fuel filter is not working properly. This will be the third time in one week that the fuel filter had to be changed. I was told that once the fuel pump goes bad, the car will never run the same again. I believe this to be true considering the problems I've encountered after having the fuel pump installed on my car. Having a Mercedes has been a headache with the cost of just maintaining the scheduled maintenance which is costly. I plan on going back to a Lexus after all is said and done! thoroughly disappointed with Mercedes. These vehicles should be recalled to fix the faulty fuel system/pump/filter. I plan on reporting this complaint to my states attorney office in the state of Maryland, prince georges county.

- Temple Hills, MD, USA

problem #2

Mar 062003

CL500 6-cyl

  • Automatic transmission
  • 8,700 miles
3/03 within 3 months of purchasing my 2002 C-240, the air conditioning stopped working, fuel gauge failed, headlight washer broke, and one of the vents on the dash fell apart. Took in for service and was given another 2002 C-240, and while driving the loaner car in the mountains, it began down shifting itself and there was no power. Car would come to complete stop and then would start moving again. Happened 6 times. Mercedes dealer thought was isolated incident. I felt it was very serious as I was on interstate when it would suddenly stop in traffic. Could have caused a very serious accident. 4/03 air conditioning not working again.

- Denver, CO, USA

problem #1

Jul 152002

CL500

  • miles
The vehicle would start and then stall, dealer replaced both fuel level sensors, consumer also states that the vehicle does not have the power it used to even when the accelerator is pressed all the way.

- Espanola, NM, USA

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