This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car would not properly accelerate from reduced speed. Incident occurred on three occasions. Last incident occurred on entry to Florida turnpike. Car required considerably more than quarter of mile to reach 50 mph. Almost rear ended by ten wheeler that could not move to passing lane. Very dangerous situation. Dealer claimed they could not reproduce situation. Dealer found faulty glow plug. Doubtful that this has anything to do with problem. Dealer now checking problem again. Incident occurred on three occasions during past ten days. Almost rear ended by ten wheeler
Electrical problems out of service 18 days, SRS/airbag failures out of service 18 days, ac/defrost blower motor failures out of service 12 days, brakes out of service 9 days, transmission (idle surge/up shifting/stalling) out of service 10 days, front end/tires out of service 10 days. During the lemon law final repair attempt, the dealer wrote on work order that they had installed new brakes because they found "after market brakes" on car. The only place the car has ever been serviced was the dealership where we purchased it. We asked the service advisor and assistant service manager (first they said the brakes were thrown out and then they said the parts were shipped to mb) and wrote two certified letters to Mercedes Benz for the removed parts so we could track the serial numbers. We were ignored. The regional representative who initiated the "brake replacement" was conveniently "promoted out of the area" just before the lemon law hearing so he could not be questioned. We had been complaining about the brakes, especially the stopping distance, from the beginning and they kept saying no problem found. The dealer would not document it on the work orders.
Side airbag deployment: Contact states while driving vehicle he ran over a piece of rubber in the road, all three side air bags deployed. The service dealer states the passengers in the rear of the car were jolted because of hitting the rubber in the road. Contact states while decelerating the transmission down shifts, the brake system slows down too much and vehicle lurches forward. In stop and go traffic has no brake control.
- Oakbrook, IL, USA
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- Gainesville, FL, USA