This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ln consumer stated seat belt suddenly failed to retract. Vehicle was repaired by a dealer but manufacterer declined to replace or reimburse the consumer.
The contact owns a 2012 Mercedes-Benz E350. The contact stated that the preset seat belt function was inoperable and the seat belt warning indicator illuminated. The vehicle was taken to Mercedes-Benz of georgetown (7401 I-35, georgetown, tx 78626, (512) 930-6150) where it was diagnosed that the seat belt system and electrical connection needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided a 30 percent discount towards the repair. The failure mileage was 61,000.
The contact owns a 2012 Mercedes Benz E-350. The contact stated that the front driver and passenger side seat belts became inoperable while driving 35 mph and above. The contact stated that the seat belt would continuously vibrate against his shoulder. The seat belt would vibrate so uncontrollably that the contact would have to tuck the belt under his arm to drive safely. The vehicle was taken to an authorized dealer three times, and they were unable to repair it. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 15. Updated 12/28/11 the consumer stated he was not able to use the seat belts. Updated 03/16/12
- Boca Raton, FL, USA
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- Wake Forest, NC, USA