This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Motor mounts and transmission mounts continue to fail at intervals or 13,000 miles and again at 16,000 miles. Vibration of transmission is scary. Mercedes has replaced the mounts many times. They refuse to install new Transmission mount now after only 16,000 miles on the replacement. I have contacted MBUSA and they are telling me, they will not help with these substandard parts. Very well-known issue.
I own a 2014 E350 mercedes benz the transmission was recalled a while back but long story short my car has all the same exact problems a lot of e350 owners are having with the conductor plate witch causes rough shifts between 1st and 3rd gear car went to Mercedes-€™ for more testing now I-€™ve got a 13000 dollar estimate and problem is even though the vin doesn-€™t show it was recalled for that reason the problem is spread world wide cuz my car only has 60000 miles and every one-€™s Mercedes-€™ is giving same exact problems not just mine so it has to be a recall
I brought in my car to M1 Mercedes, Fremont, CA for service after -€œcheck engine-€ light was on and running rough on idle. I told them I started using ethanol (E85) fuel recently but my car is spec for that. The shop replaced spark plugs and ignition coils but the issue didn-€™t go away. While the car is parked overnight at the shop garage, on Jun 21, 2022, around 11pm, the engine exploded. The incident was caught on camera by the shop. The intake manifold was blown open. The car was tolled to Fletcher Jones Mercedes Fremont, CA (authorized Mercedes dealer) for diagnostic. However, they didn-€™t offer any solution or attempt to find out what caused the explosion. They offered to replace the intake manifold for $1200. I declined as I believe this is a serious safety issue. What happen if it explodes again? Since the cause of the explosion is not found and address. It could happen again anywhere, anytime. Fletcher Jones Fremont charged me $265 for labor and I tolled my car back home. I attempted to contact Mercedes USA via their website to alert them about this problem and seek resolution. However I never hear back from them. I hope you can help to look into this serious safety issue. Attached please find the blown intake picture and report from M1 Mercedes. I have the explosion video as well.
Car was being driven at secondary road speed (~40MPH). Engine suddenly began to spudder and misfire terribly. Came to a stop light engine was idled roughly. Accelerated from stop, when check engine light turned on. Car went into limp MODE at a very dangerous rail road crossing and left turn intersection. Without acceleration, family was in danger of being hit by train and incoming traffic. Took car to Mercedes mechanic. Faulty parts were the Camshaft Position Solenoid valve, ignition cool. Short circuit in one part caused blown ignition fuse and cascading mechanical problems and safety risks. Repair cost so far is $1,100. Concern is the placement of the faulty part. It is exposed to high heat in the motor compartment and poses a fire hazard as well as a personal injury hazard to the occupants and driver.
Mercedes Benz had a previous recall Campaign # 2009100001 which affected vehicles until 2012 and mine is a 2014 model E350. It has the same issue with Engine severely misfiring and jerky on the road as if it is going to STOP IN THE MIDDLE OF FREEWAY while driving and cause a SAFETY RISK for my family and others on the road. Specific component is Oil leaks from transmission wiring harness and ECM connector. The leak is from camshaft hall sensors and transmission drain plug. Mercedes Benz dealer in Pleasanton, CA has confirmed the issue after I paid $218 for diagnosis.
- San Ramon, CA, USA
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Car was purchased from Mercedes dealership in 2016 and has only been seen by Mercedes dealerships for service. In 2019, a oil seepage was noted during annual maintenance however no repair or diagnosis was performed. At this time, the car only had 36,000 miles on it. In Nov of 2020, the car was taken in to the same dealership for annual service. The car now only had 40,000 miles but was given a 50K service. At the time of service, the technician explained that oil was leaking from the engine cover and had also contaminated the drive belts. Repairs to engine cover, belt and tensioner came to $3000+. dealership had no explanation for why after such a short time with limited driving, the car had such significant repairs needed. A tire pressure sensor had also failed. From my research this issue is known, however should not be happening to a car beginning only 5 years after of manufacturing with less than 37,000 miles.
The contact owns a 2014 Mercedes Benz E-350. The contact stated that there were high temperature emission fumes coming into the engine and passenger compartments. A missing bolt that holds the emissions portions that routs the emission fumes out of the vehicle. The engine compartment now had damage of burned installation, melted electrical wiring and components and the fire wall all having to be replaced. The dealer (Mercedes-Benz of West houston 1025 highway 6 N, houston, tx 77079 (281) 492-5800) have the vehicle and were performing the repairs. The manufacturer was not made aware of the failure. The failure mileage was 84,579.
While driving the vehicle at 40mph on a city street, all warning lights suddenly came on and the motor stalled. The vehicle lost all steering, braking and speed control. The vehicle had to be removed from the road by a tow truck. It was a dangerous situation as the vehicle lost all controls while in motion. The vehicle was locked in park and dash warning of "pre-safe conditions, do not shift."
The contact owns a 2014 Mercedes E-350. While driving 60 mph, the vehicle made an abnormal bumping noise coming from the engine without warning. There were no visible leaks. The vehicle was taken to Mercedes-Benz of pembroke pines (14199 pines boulevard, pembroke pines, fl 33027, (954) 644-5035) where it was diagnosed that the transmission and radiator needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with case number: [xxx] the manufacturer stated that they would look into the failure. The failure mileage was 85,000. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Mercedes dealership informed me that the rear main seal of my automobile is leaking and could be extremely dangerous. They have refused to correct this safety violation. They have to pull the engine to correct it. This leakage could cause a fire causing loss of life. I was informed the dealer would repair this for anyone driving a 2014 diesel auto. Since less then 3% of cars are diesel powered this is obviously a way for Mercedes to avoid repairs. They started repairing this problem in diesel cars before my warranty expired. I have brought my Mercedes in for regular maintenance checks. It is obvious that the company is trying to avoid losses rather than repairing safety problems. My auto was purchased brand new. I am worried about my life and my children. This is gross negligence and could lead to loss of life if not corrected.
Foot on brake to effect reverse and the engine accelerated at high speed uncontrolled and hit two cars in reverse and totally destroyed my car.. the vehicle was stopped in a parking lot
While driving on the highway, I attempted a heavy acceleration to get the car up to traffic speed. Two times in the past 60 days, the car seriously malfunctioned with multiple dashboard indicator lights and the main text "pre safe functions limited" accompanied by a total loss of speed control. The accelerator became 100% unresponsive and I had to coast to an emergency lane. There was significant danger in both instances as I had to cross multiple lanes of traffic with no power to get to safety. The weather was clear and the external sensors were not obstructed by dirt or snow- which has previously caused the pre-safe functions limited message. I believe that the multiple errors indicated on the dashboard are all erroneous to the core issue of a sudden and total loss of power upon heavy acceleration. The resolution was to shift the car into park, push the ignition button as if turning the vehicle off, wait and restart. The car operates normally upon restart. Note that the engine appeared to already be off prior to shifting into park. It is as if the heavy acceleration killed the engine. This issue has potential fatal consequences if the driver is unable to get the car out of the lane of high speed traffic-- as I was in. A less experienced or panicked driver could easily fail to handle the situation and get rear ended at high speed as the car can only be reset by getting it into park and restarted. Similar blog posts online report the same with other Mercedes vehicles. I have had the car for four months and it has happened twice. Seems like a software/electronic issue causing the mechanical issue to me. Very dangerous.
I was traveling on highway 26 at approximately 60 mph getting ready to merge onto highway 526, when the entire digital warning panel lit up and then went dead, with the engine inoperable light coming on and asking me to refer to the owners manual. All power was cut from the gas pedal and I was lucky enough to be able to coast to a very small strip of median without being hit by any other vehicles. This is a very heavily trafficked area and charleston being a port city I was very fortunate that the trucks that were around me were able to avoid hitting me. If I had been in another situation, such as pulling out into traffic or trying to cross over a two lane highway the results could have been catastrophic to say the least. I have been told by the dealer that there was a bulletin issued involving the throttle valve actuator, topic # LI54.18-P-058597, version 9. they have not been able to tell me why this happened in the first place, cannot guarantee it will happen again and I would like to know why there was not a recall for this particular potentially life threatening issue? sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving on a side street looking for an address, a warning message appeared something like "lane guidance system inoperative". subsequently, the engine lost power and would not move the vehicle more than about 3 mph. We pulled off to the side, not knowing what to do. I shut off the engine and restarted it and it appeared to work normally for the rest of the trip home. We wonder what would have happened if we had been in a middle lane on a freeway when this happened. I plan on contacting the dealer today for more information and to have them inspect the car.
Driving the car at 45 mph and the display messages come on that stated, "pre safe functions limited, inoperative" in addition, the esp and ABS warning lights illuminated. The vehicle loses power and has very limited acceleration. It has occurred twice, once on city road and once on highway at 55 mph. Shutting and restarting the car eliminates the problem for the time being. If this happens again and I am unable to pull over safely, it will be a life-threatening emergency. I will be rear-ended at high speeds by traffic behind me. After the first incident, I took it to dealer and they adjusted computer. The same exact thing happened just 4 days later. This has the potential to cause massive fatalities similar to those in the GM debacle. I see this has also been reported as a problem in the 2014 cla 250 models.
Was driving on 95N around 65 mph when vehicle loses power !!! I was in the left hand lane and traffic was flowing. It was by the grace of god that I made it to the right shoulder without causing a major accident for myself as well as for other vehicles. The engine light came on and the anti skid and anti skid off lights came on also it said consult owners manual. The vehicle is brand new and I never want to drive it again!!!. after I stopped I cut the vehicle off and restarted the vehicle to try and get home. On the way home it did it three more times. I could have killed myself and my daughter also who ever else was on the road. Once I got home I was really pissed after reading about all the other Benz owners that had the exact same problem. This is terrible for a brand new Mercedes !!!!!!
A D V E R T I S E M E N T S
- Wellington, FL, USA