This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Mercedes-Benz Glk350. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering assist without warning. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the steering bolt corroded and detached from the steering shaft. The contact was also informed that the rack and pinion needed to be replaced. The contact referenced NHTSA campaign number: 19V290000 (steering) as a possible solution however, the VIN was not included. The vehicle was repaired by the independent mechanic. The manufacturer was made aware of the failure and provided a case number. The failure mileage was 74,277.
When I'm driving the car, the car will automatically shifts from D(drive) to P(park). It happens especially when I hit the brake. I went to dealer for the same issue twice, and it seems they still cannot find the problem and fix it. This is a life-threatening issue. Just image the car stops immediately at the middle of highway. We are lucky not hit by the car behind us. It happened twice on highway I-70.
On may-June 2016 the vehicle was showing a warning light related to a malfunction of the driver's seat belt, the dealership found through a vehicle inspection that it was related to the steering module. One was ordered. The airbags were disable for a month, placing at risk my wife's life. The problem seems to be fixed but the airbags now could be disable or will malfunction in the future. Since this type of vehicle has takata airbags, I would like to request the replacements of all airbags, instead of a trial/waiting if this will malfunction in the near future, with a risk of a preventable death of me of my wife, as we both are driving this vehicle. I appreciate placing human lifes instead of monetary gain.
The sunroof on my 2013 Mercedes Benz glk 350 spontaneously exploded with no warning. Nothing hit the roof or any other part of the car. The weather was about 36 degrees Fahrenheit, not too cold, not too hot. There was a loud bang (like the sound of a gunshot) followed by 5 - 10 minutes of crackling as the sunroof glass broke into hundreds of pieces. It appears to be the top layer of double-paned glass, as the glass did not fall into the car. I was driving about 35 mph at the time. There was nothing unusual that would have caused this.
A D V E R T I S E M E N T S
- Tacoma, WA, USA