This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Contacted Mercedes dealer over a year ago to replace air bag and they still tell us as of today that they do not have the parts to perform the recall and there is nothing they can do.
The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA recall #19V010 for frontal airbags was not resolved due to appointment unavailability. Vehicle owner serving in the us army stationed overseas. Vehicle is about to be shipped via vpc back to new pcs station in ft stewart ga. Owner will address recall upon arrival at new duty station in ft stewart ga.
2014 Mercedes Benz glk. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
- Owens Cross Roads, AL, USA
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Takata recall. The contact owns a 2014 Mercedes Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the parts to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer (Mercedes-Benz of orlando 810 North orlando avenue, maitland, fl 32751 407-680-0784) was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact called Mercedes-Benz of South charlotte (950 N polk St, pineville, nc 28134;(704)889-4444) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bags warning light was illuminated. The failure milage was not available. VIN tool confirms parts not available.
Mercedes recall notice issued March, 2019. To date, Mercedes has not contacted me to schedule recall remedy. It has now been over one year since I received original notice.
Passenger side air bag defective and may explode. I received the "safety recall" notice dated February 2019. After 17 months, mb has not fixed the safety issue or provided a promise date, most recently I contacted mb on 5/13/20 with reference #20513000070. They were unable to provide an estimated completion date.
The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. Albany motorcars (805 E oglethorpe blvd, albany, ga 31705; (229) 883-2040) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning was illuminated. The approximate failure mileage was 30,000. VIN tool confirms parts not available.
The contact called on behalf of his wife who owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the repair was unavailable. Mercedes-Benz of sarasota (4754 clark rd, sarasota, fl 34233) was contacted and confirmed that the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that Mercedes-Benz of portland located at (1605 sw naito pkwy, portland, or 97201), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that Mercedes-Benz of winston-salem located at (691 jonestown rd, winston-salem, nc 27103) also exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2014 Mercedes Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the parts to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts no available.
Incomplete recall 2019010001 (NHTSA recall number19V010) needs to be completed asap. This car has been dangerous for far too long. I can't imagine a safety feature shooting a projectile at one of my passengers, which is exactly what my airbag will do in the event of an airbag deployment due to collision.
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that rbm of atlanta, Inc. (located at 7640 roswell rd, atlanta, ga 30350, (770) 390-0700) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Mercedes-Benz Glk350. The contact received a recall notice for NHTSA campaign number: 19V010000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Mercedes-Benz Glk350. The contact received a recall notice for NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of akron (1361 E market St, akron, oh 44305, (330) 733-7511) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
This vehicle is currently under a formal recall by Mercedes (NHTSA id# 19V010 - pnd tak phase 4). This complaint involves the lack of timeliness in resolving & correcting the issue. The recall letter states that deployment of the passenger-side airbag can cause "... serious injury or death." Because of this warning, we are unable to accept passengers and are forced to limit driving the car without risking harm (or death) to ourselves or others. The recall notification letter was received in early 2019, but are told that parts necessary for the repair are estimated to be available in the 3rd quarter of 2020 (~18 months). For this extended time, we are expected to drive this car without regard to risk of injury or death; which is unacceptable to us. Not to mention the duress and anxiety placed upon us during this time. There seems to be no hurry or rush on behalf of Mercedes, and their efforts to bring the airbag manufacturer (takata) seem negligent. When asked of the possibility to replace the airbag at our own expense, the local service rep advised us that this part is not available. To conclude, we feel this situation places us at undue duress and extended exposure to injury or death, should an accident occur prior to the "scheduled" repair.
A D V E R T I S E M E N T S
- Sugarloaf, CA, USA