This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the freeway, on 2 separate occasions, my fuel tank leaked, apparently due to being struck by an external object. During non of the occasions, did I run over an object or notice any large sharp object on the freeway. The first time, the dealership would not cover the expenses, so I had to file a claim through my insurance company, which cost approx. $2000 with the tow and rental. However, within 10 months it occured again and I again had it taken to Mercedes dealership, which they first claimed that they would not cover the cost. I called the Mercedes corporate office and put in a complaint with the regional manager regarding the matter, and made them realize that this is not acceptable for the fuel tank to be so fragile and obviously not durable that it can be ruptured so easily during normal freeway traffic. Since this is a 4-wheel drive, it should be able to go off-roading and into mountains which could contain rocky roads or difficulty driving conditions and that I expect the car to withstand the drive. The put it into my record. I went to pick up my car from the dealership yesterday and Mercedes decided to cover all my expenses this time, so I did not have to put in a claim. I am wondering if this is a common occurance with this model and the fuel tank. Please reseach and let me know as I do not want to be going through this again. Thank you, [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Glendale, CA, USA