This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Second year of this same complain. The dealership I bought the car from mention that the Mercedes should be taking care of my issues. But that isnt happening. Mercedes just wants to keep charging me. I look up the defects of the car and it tells me exactly the same problem I am having
The airmatic system began to fail. The front left strut quit working and had to be replaced. Since that time the right strut has failed and both rear airmatic springs have failed. All items had to be replaces at great cost. Now the airmatic compressor has failed and needs to be replaced. The mileage at this time is around 72000. A difference of just over 15000 miles and the whole system has completely broken down. After reviewing other online posts about Mercedes airmatic suspension problems there is clearly substantial exposure to dangerous conditions with the suspension system as well as great cost to the owners of these automobiles. The failure of the system at any time can make these vehicles drive erratically and may cause accidents. The fact that this suspension system fails for the most part before 75000 miles is not acceptable. Mercedes should either have warranty on this beyond a certain mileage or at least inform buyers of the potential failure of the system. There should also be a temporary suspension device incorporated into the airmatic system.
This vehicle has had nothing but problems. At around 32,000 it needed transmission repair. Unfortunately it was past the three year offered warranty. At around 45,000 miles, I was told that it needed new shocks. All of the repair men that I spoke with could not believe that this vehicle would need suspension work at such low mileage. After reading these posts, it is clearly a defect in the suspension. Meanwhile, I went through another set of tires because I am still waiting to repair the suspension. I guess I can wait no longer and will need to come out of pocket again. This vehicle has been a nightmare and based on this experience, I will never buy another Mercedes.
- Sewell, NJ, USA
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- Wildomar, CA, USA