After starting up the car and turning on the seat heaters we noticed a strong burning smell. We had just entered a slip road and my wife (who was driving) felt a burning in her lower left side. Next thing... she was on fire! her winter coat bust into flames and after pulling over I grabbed her out of the drivers seat and rolled her in the snow to extinguish the fire, we were amazed that the seat had a large burn hole through the leather and that there wasn't any safety shut off for the seat heater initiated by the vehicle. After a detailed description to the service manager at the local Mercedes dealership of what had happened, we were told that a $2578 repair would fix the problem... we were amazed at how uncaring they were and that there wasn't a recall active for this defective wiring problem. We were relieved that this didn't cause any fatalities to us or any other people that could have been affected if we would have been on a freeway at a higher speed.

- Savage, MN, USA

The contact owns a 2008 Mercedes Benz ML350. The contact stated that while driving approximately 35 mph, the front driver's side heated seat overheated and smoke emitted inside of the vehicle. The massive heat penetrated a small hole within the driver's seat cushion. There was no personal injury. The manufacturer was not notified of the problem. The vehicle had not been repaired. The approximate failure mileage was 41,200.

- Blue Bell, PA, USA

As I was pulling out of my driveway, my seat heater burned a hole through my seat, my shirt, and my pants. I saw a small flame and felt a burning on my back and immediately turned off the seat heater.

- Port Clinton, OH, USA