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2.0

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
78,974 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercedes-Benz ML500 steering problems

steering problem

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2002 Mercedes-Benz ML500 Owner Comments

problem #7

Mar 172016

ML500

  • 10,070 miles

A D V E R T I S E M E N T S

House from power steering pomp is leaking, during drive I loose power steering fluid and almost I hit cat from another line.

- Huntington Station, NY, USA

problem #6

Mar 182013

ML500 6-cyl

  • 169,700 miles
Power steering fluid leaking in small drips when parked. Hard to steer at times and makes loud noise. Have concerns that steering may be affected and cause total loss of steering.

- Fayetteville, NC, USA

problem #5

Mar 062009

ML500

  • 135,257 miles
My car lost all of the power steering fluid and I almost had an accident. I lost almost all steering control. It is related to Mercedes Benz recall #2003-040005. I received a letter about this recall and it said my car had already been fixed. They said that is what their records show. That is not true and now I almost lost my life because of this defect and I am quite upset. My car is completely immobile.

- Williamstown, NJ, USA

problem #4

Jan 222009

ML500

  • 40,752 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Mercedes Benz ML500. The contact stated that the seal in the power steering pump failed and the vehicle began to lose fuel. The repair shop replaced the power steering pump at the cost of $525.22. The vehicle was repaired according to a recall five years prior to this failure. Ten days later, the contact received a recall notice for NHTSA campaign id number 03V121000 (steering:hydraulic power assist:hose, piping, and connections). He called the dealer and stated that there was an issue with the power steering pump, in which he paid to have repaired prior to receiving the recall notice. The dealer and manufacturer stated that no reimbursement would be provided. The failure mileage was 40,752.

- Staten Island, NY, USA

problem #3

Apr 022008

ML500

  • 102,041 miles
In March of 2003 Mercedes initiated a recall for my vehicle for a problem with the power steering hose, the car was taken in for servicing and the problem supposedly fixed. On April 2nd of 2008 I took the car to Mercedes because it was making a really loud sound I was told that the power steering hose was leaking a $665 fix. I had the work done. On April 15th of 2008 the check engine light came on took the car back to Mercedes and was told the power steering pump needed to be replaced a $1211 fix. I was furious at this point. In September of 2008 the NHTSA issued a recall on the model for a problem with the clamp for the power steering hose. I contacted Mercedes when I became aware of this recall earlier this week. I was told that the hose that was replaced on my car's power steering system is not the one being recalled. I do not qualify for the recall because my car's VIN number was not a part of the specific cars that were recalled even though it was included in the 2003 recall. I argued that my power steering pump went bad because of Mercedes negligence with the hose issue and I have gotten nowhere with them. The dealer will not help me and mb usa will not help me because my VIN is not on that recall even though I am still having the issue and yes my car is still leaking fluid all over my garage.

- Atlanta, GA, USA

problem #2

Feb 042008

ML500

  • 95,000 miles
Recall campaign # 2003-040005 - Mercedes Benz ml 320 recall of power steering clamp. Item was replaced by independent dealer in Virginia and the charge was completed for the service rendered. Recall notice came in the mail 3 days later, and independent dealer does not want to refund any or all of the service cost. Information received claims that Mercedes is responsible for refund now. Cost for part and service was $133.57. Looking for refund, work is complete and vehicle runs fine.

- Winchester , VA, USA

problem #1

Nov 012007

ML500

  • miles
This car was purchased in sacramento ca in Aug of 06, at this time we also purchased an extended 2 year warranty which we understood to be expiring in Aug of 08. The car worked fine with no issues until Sept of 07. I started the car at 4 am to head to work and it make a really loud noise, it got worse when I turned the steering wheel. I contacted the mb dealer and was told to bring the car into the dealership. I expressed concern about not wanting to drive the car making that sound, he assured me that it was fine. I brought the car into the dealership and was told it just needed power steering fluid so they will top it off for me at no charge and it will be fine. Took my car and left. Two months later on nov1st, same issue, took the car in again, was told we will just top it off for you at no charge, took my car and left again. On Nov 15th I had my car transferred to atlanta by moving truck since I was moving but did not want to put the mileage on it. Took it to mb for its regular servicing 1 week later no problems were found at that time."" on Apr 5th 08 the noise came back, I took the car to the dealership and was told we would just top it off for you but we noticed that there are some leaks so you may want to bring it in to get that checked out. I did this 2 days later and was told it was the power steering hose an $800 fix that was not covered by my warranty. I had the work done. On Apr 20th my check engine light came on, I went back to the dealership had to pay again for the diagnostic to be done, even though one was supposedly done 2 weeks prior. Now it was the power steering pump at a $1400 fix. I was pissed. How did they miss this 2 weeks prior" how did I even know it was the hose at first and not the pump? how was this found conveniently after my warranty is no good when the noise was there before" a complimentary diagnostic was done by the service mgr on Aug 29th and now I am being asked to pay $2100 for fix the problems found. The warranty should be honored.

- Atlanta, GA, USA

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