NHTSA — Equipment Problems

10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
58,313 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2000 Mercury Cougar accessories - interior problems

accessories - interior problem

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2000 Mercury Cougar Owner Comments

problem #3

Jul 192009

Cougar

  • 92,788 miles

A D V E R T I S E M E N T S

My car stalled while in the middle of a busy intersection while in motion. Later find out that I need a new fuel pump. Was not aware it was under recall. Paid to have it fixed in July of 2009. Repair shop failed to put my VIN, mileage, and correct year of vehicle on invoice resulting in not being able to get my money back from Ford. Recall was good through January 31, 2010. My car once again stalled while at a stop light sparks and small flames when attempting to start after stalling. Electrical problem, and Ford is doing nothing about it. I replaced the battery and still no crank or clicking. Also listed as a recall. Spend $651.02 to have fuel pump fixed and now can't get my money back because repair shop did not fill out invoice correctly. Now will have to possibly pay over a $1,000 to fix the electrical issue... when the fuel pump was fixed, the shop failed to secure the gas tank correctly causing fuel to pour out while driving at a rate of a gallon per minute. Ford is now doing everything they can to avoid paying me back for the recall services after I was informed by a Ford customer service rep that I would be paid back. I have been back and forth for weeks now to the dealership and I have been told over and over again with a new excuse everytime as to why they can not repay me...

- Gaithersburg, MD, USA

problem #2

Aug 062003

Cougar

  • miles
Transmission failure at 14000 miles transmimssion was replaced. Fuel pump replaced at 14500 miles. Transmisson replaced second time at 21000 miles. Lcd dashboard features never worked properly, serviced twice for the problem never resolved.

- Dearborn Heights, MI, USA

problem #1

May 182003

Cougar 6-cyl

  • Manual transmission
  • 82,150 miles
On occasion, the car has lost power in traffic, which has resulted in loss of power steering and power brake control. The dealership has diagnosed the conditions resulting in power loss as a problem with the fuel pump. This problem has progressively worsened.

- Norman, OK, USA

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