Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
71,050 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Grand Marquis engine problems

engine problem

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2002 Mercury Grand Marquis Owner Comments

problem #2

Apr 152011

Grand Marquis

  • 27,100 miles


I was leaving a shopping center parking lot when I started the car up and everything was okay. I shifted the car into reverse and immediately the engine started to race extremely fast causing the car to move backwards with my foot still on the brake. I tried to turn off the ignition, but I was too close to the car behind me and I hit it. I was moving about 10 to 20 miles per hour with my foot on the brake which failed to stop the vehicle. After the accident, the car ran okay. I took the car to the South hills Lincoln dealership where it had been purchased. They claim there is nothing wrong with the car. I have only 27,100 miles on the car. It is a 2002 model and I have owned it since it was new. I called Ford to try to get help but they said there is nothing they can do. The dealer had the car for four days and could not find anything wrong with it. I now have a car with just over 27,000 miles and am concerned about driving it. I do not know what else to do and Ford could not care less. I did have other instances (about six) when on startup the engine would begin to race. I would immediately turn the engine off and restart it and then it would be okay. In September, 2010, I did take the car to a different repair shop and they replaced the idle control valve, but this did not do any good. The car might go a month or two without a problem. The accident was the first time it happened when the car was in gear. Other than this, the car is in perfect condition and I cannot afford to replace this car with only 27,000 miles on it.

- Venetia, PA, USA

problem #1

Jan 112011

Grand Marquis 8-cyl

  • 115,000 miles
Plastic heater supply tube (located in rear of plastic intake manifold) failed causing engine to overheat. Intake manifold has to be replaced.

- North Augusta, SC, USA

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