Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
65,990 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Grand Marquis steering problems

steering problem

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2002 Mercury Grand Marquis Owner Comments

problem #5

Aug 142013

Grand Marquis 8-cyl

  • 89,900 miles

A D V E R T I S E M E N T S

Steering problem NHTSA # 13V385000, Ford recall13S08. "notchy, stiff or binding" steering, as in Ford's recall letter to dealers. Covered were 2005 -2011 models for recall. Solution: "replace lower immediate shaft, etc. Al". my marquis is a 2002 purchased in il. Reputable local mechanic advised; power steering, fluid, pump, & belt O.K., usually would not create above. Doesn't appear to be a local mechanic fix. (special tools sent to Ford...) this model car / steering has not changed since 2002 & before. If found to be the problem at Ford dealership, is there any recourse" when these cases are decided, do you & others fundamentally state that if a vehicle that is over "X" years old is exempt from recall regardless of original identified defect or severity of outcome"

- Joliet, IL, USA

problem #4

Jul 102013

Grand Marquis 8-cyl

  • Automatic transmission
  • 100,000 miles
The contact owns a 2002 Mercury Grand Marquis. The contact stated that while driving at various speeds, the power steering malfunctioned making it extremely difficult to maneuver. The vehicle was taken to the dealer where the technician diagnosed that the steering shaft needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 100,000 and the current mileage was 100,200...updated 12-30-13

- Brecksville, OH, USA

problem #3

Aug 012011

Grand Marquis

  • 111,050 miles
The contact owns a 2002 Mercury Grand Marquis. The contact stated that while driving approximately 15 mph, the steering wheel seized as the contact attempted a turn. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the steering wheel was rusted. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 111,050. The current mileage was 123,000.

- Blountville, TN, USA

problem #2

Mar 092006

Grand Marquis 8-cyl

  • Automatic transmission
  • 21,000 miles
: the contact stated while having an oil change at the dealership, the mechanic noticed the pitman arm was loose and needed to be replaced. There were no repairs made.

- Williamsville, NY, USA

problem #1

Mar 112004

(reported on)

Grand Marquis 8-cyl

  • 8,000 miles
The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end. While driving at 15 mph in the rain, the vehicle suddenly lost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced. The driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly. Also, front rims have excessive brake dust. Dealer inspected brakes, but weren't able to duplicate concern of consumer.

- San Antonio, TX, USA

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