The contact owns a 2003 Mercury Grand Marquis. The contact stated the vehicle's exterior headlamps failed. The dealer was not contacted. The manufacturer was notified of failure however due to them stating the vehicle was already remedied under NHTSA campaign number 15V861000(exterior lighting) no further assistance was offered. The failure mileage was approximately 115,481.

- Gadsden, AL, USA

The contact owns a 2003 Mercury Grand Marquis. While driving approximately 60 mph, the headlights went out without warning. The contact managed to drive home. The vehicle was taken to the dealer (borman autoplex in las cruces, nm, 575-525-4500) where it was diagnosed that the lighting module needed to be repaired. The technician stated that the failure was repaired earlier per an unknown recall; therefore, the contact would be responsible for the repair cost. The manufacturer was called and stated that the recall repair was a one-time repair and hung up the phone. The failure was not repaired. The failure mileage was not provided.

- Las Cruces, NM, USA

My lights do not come on when my wipers are activated in the rain. This happen when I am driving or stationary.

- N Chesterfield, VA, USA

The contact owns a 2003 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted about the recall. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hedgeville, SC, USA

Recall 15S39: My lights were working just fine but I received a recall notice. When I called to make an appoinment I said I had no problems with my ligh but the letter said it might occur at anytime. I drive approx. 35,000 miles per year. May 17,2017 I made appoinment.for june12,2017. What I thought was a new module was installed. June 14, 2017 my lights suddenly went out when I was driving. They suddenly came back on. Later that evening they would not come on at all. (it stays on automatic). I got the manual lights to come on. No bright light only intermittant brights. The next day I took it to GEM city Ford. After an hour they said they were O.K. 10 P.M. the lights went out again. I used manual. Called they said they would call back.they didnot with more than oncalls never to be called back. Then I left a note I would get it checked while out of sate. Then I got a call requesting that I bring it in. I was leavine the state F or a week. Came back to town the next week told that the patch that was put in was working and I could purchase the module.this is a dangerous thing. The fix caused a proble that the fix was supposed to do. I want my car back to the way it was. When driving it makes a pop then goes out or comes on. When starting they may not come on at all. I don't want this to happen when I'm going throught the mountains of Georgia or tennesse at night. This should have not been patched. It's lazy. A persons life that bought this vehical should be worth more than that. No way to up load. I can fax.

- Quincy, IL, USA

The contact owns a 2003 Mercury Grand Marquis. The contact stated that the exterior headlamps failed. The failure occurred without warning. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The joe myers Ford dealer was contacted and they informed the contact that they would not be able to schedule them in until September. The manufacturer was not made aware of the issue. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

- Houston, TX, USA

Front head lights will not comes on at night or they will go off while drving at night.

- Mesquite, TX, USA

The contact owns a 2003 Mercury garnd marquis. The contact received notification of NHTSA campaign number: 15V861000(exterior lighting); however the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/17/17 updated 10/12/2017

- Barnegat, NJ, USA

Safety recall notice 15S39/NHTSA recall 15V-861 not completed on my car. Was notified by Ford Jan 2016 that repair would be accomplished but it has not.

- Palm Coast, FL, USA

The contact owns a 2003 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 04/05/17lj updated 10/6/2017

- Charlotte, NC, USA

The recall is over a year old and the lights are now failing to come on. If I wack the console I can get the lights on but it's getting worse. What can be done to remedy this?

- Oklahoma City, OK, USA

I live in a remote part of Hawaii and am a physician who gets called in the middle of the night for emergencies. I was driving on the upper road with several drop offs and my lights went out in the middle of driving. The high beams did not work either, but I had to hold down the lever for the lights to work. I almost wrecked my vehicle and I could have driven off the road and killed myself. In addition, my patient needing emergency surgery could have died because I was not there to administer anesthesia. There is no excuse for this. Absolutely none! I have changed fuses, lights and the light switch. This was on an isolated highway with no lights in the mountains on the big island. There was nothing to light the highway but the stars. I was driving between 55-60 miles an hour.

- Waikoloa, HI, USA

The contact owns a 2003 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was experiencing a failure in which the exterior lighting randomly shorted while waiting months for the parts. The failure mileage was not available. VIN tool confirms parts not available.

- San Antonio, TX, USA

I understand there is a problem with the headlights failing and a letter was issued about a year ago, but no parts were furnished to dealers.

- Marysville, KS, USA

Lcm recall - the dealer will not order parts from the manufacturer for a failing lighting control module for my 2003 Grand Marquis. They told me that the parts are not available, and just don't drive after dark. I cannot get my headlights to work at random times. They will just shut off, or not come on at all occasionally. Car can be in motion, or stationary.

- Pleasant Grove, UT, USA

Headlights will not stay on need to hold back the headlight switch

- Cleveland, OH, USA

Received notice from Ford-12/15/2015-headlight switch deficient-could cause dangerous driving if fails-Ford recall - replace -switch - have heard nothing since-same per my dealer

- Dunwoody, GA, USA

The contact owns a 2003 Mercury Grand Marquis. While driving 45 mph, the headlights failed without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V861000 (exterior lighting). The manufacturer was notified of the failure. The failure mileage was 70,000.

- Bourbon, MO, USA

The contact owns a 2003 Mercury Grand Marquis. While driving 55 mph, the headlamps failed to illuminate without warning. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 15V861000 (exterior lighting); however, the parts were not available to remedy the recall. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Seminole, FL, USA

The contact owns a 2003 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the parts to do the recall repair were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Hughes Springs, TX, USA