NHTSA — Exterior Lighting Problems

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
76,050 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Grand Marquis lights problems

lights problem

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2004 Mercury Grand Marquis Owner Comments (Page 5 of 8)

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problem #72

Sep 112013

Grand Marquis

  • 48,500 miles

A D V E R T I S E M E N T S

The contact owns 2004 Mercury Grand Marquis. The contact stated that while driving at various speeds, the head lights would malfunction intermittently. The vehicle was taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 48,500 and the current mileage was 49,000.

- Toledo , OH, USA

problem #71

Aug 152013

Grand Marquis 8-cyl

  • 126,454 miles
Since August 2013, every time I turned on my signal light, the intermittent sound for the signal would click faster than usual indicating that a light might be bad. I would check all the lights around the vehicle and they were all good. Then going about 55 on a highway at night, I noticed that it was really dark in front of my vehicle. Pulled over and found that I was driving without light. The head lamps had turned off even though they were on the on position. I had to drive home holding my high beam lights at all times. I heard a click, the lights came on. I let go of the high beam. The head lamps stayed on for 15 min and click, they went off again. This happened to me 4 times. Finally, I took the car to have it diagnosed and was told that the lighting control module had gone bad. I would think that there would have been a recall on this item since so many people have had the same problem as listed on NHTSA website. It could be really dangerous.

- Alexandria, VA, USA

problem #70

Sep 112013

Grand Marquis 8-cyl

  • Automatic transmission
  • 108,728 miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving 35 mph, the headlights failed. The vehicle was stopped and the lights would illuminate at random intervals. The contact had to hold the high beam lever in the on position in order to see the roadway. The vehicle was taken to a dealer for diagnosis and the contact was informed that the lighting control processor would need to be replaced. The vehicle had not been repaired. The failure and current mileage was 108,728 updated 11/15/13 the vehicle was repaired. Updated 12/3/13

- Waynesboro, VA, USA

problem #69

Sep 182013

Grand Marquis 6-cyl

  • 85,000 miles

A D V E R T I S E M E N T S

Was driving down busy highway lights just went out happened to be church drive ahead and pulled in off highway, the lights has went out about 5 more times since then. Checked on internet, and found a lot more with same problem, something has to be done about this before some one is killed.

- Bankston, AL, USA

problem #68

Aug 162013

Grand Marquis

  • 41,322 miles
While driving home with my wife and granddaughter my wipers started to go on in delay mood and my lights turned on.I was shocked at this because my wiper switch was in the off setting and my light switch was in auto setting and it was a bright sunny day.after about ten or 15 minutes the wipers stopped and lights went out.a few day later I was going to the store and it started all over wipers staying on in the delay mood and this time did not stop.I call my brother in Florida whom is a auto tech and he told me that it seemed like the multifuction switch and told me to change it out which I did.it did not resolve the issue and the car remains down due to this issue.there is only 42300 on this car which my father gave me as a gift and he bought it new from leominster Lincoln mecury and I feel this issue is a safety problem which could lead to complete wiper failing or worse a car fire from some defective system that controls this wiper system.car remains down as of the writing of this report.due to myself being disabled and on S/S disability I do not have the money to fix this problem because I feel a dealer service tech should take this issue from here.I have disconected the battey and the car now sits in my driveway.

- Leominster, MA, USA

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problem #67

May 152013

Grand Marquis

  • 30,000 miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving 30 mph, the headlights failed. The failure recurred several times. The vehicle was taken to a dealer for diagnosis but the contact decided not to have the diagnostic performed. The vehicle was taken to an independent mechanic for diagnosis where the contact was informed that the relay box was the cause of the failure. The manufacturer was made aware of the failure. The vehicle had not been repaired. The failure and current mileage was 30,000.

- Staten Island, NY, USA

problem #66

Feb 012013

Grand Marquis

  • 86,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while traveling at various speeds, the headlights intermittently failed. The vehicle was taken to a private mechanic where it was determined that the lighting module had failed. The vehicle was not repaired. The failure mileage was 86,000.

- Topeka, KS, USA

problem #65

Jun 242013

Grand Marquis 8-cyl

  • 220,169 miles
Vehicle headlights went out at highway speeds with no apparent warning. Pulled over and examined lights, only fog lights working. Turned off vehicle and restarted, lights worked. Sporadic lights working, then not working. Able to manually pull and hold dimmer switch to activate bright lights. After researching this problem on the internet I have discovered the problem is the same all across the country in the 2003-05 Mercury Grand Marquis. The lighting control module (lcm) is problematic and poses a safety concern for many owners. Ford charges $700-800 to replace this module when I and many of the internet () owners feel a recall is a valid request.

- Pillager, MN, USA

problem #64

Jul 012013

Grand Marquis

  • 167,000 miles
Headlights do not turn on, internet reports light control unit fails this is a major safety issue.

- Whitinsville, MA, USA

problem #63

May 132013

Grand Marquis

  • 92,000 miles
The contact owns a 2004 Mercury gran marquis. The contact stated that while driving 50 mph, the headlights failed. The vehicle was taken to the dealer for inspection, who stated the headlight control module would require replacing. The headlight control module was replaced. The failure was reported to the manufacturer. The failure mileage was 92,000. The current mileage was 92,100.

- Mt Prospect , IL, USA

problem #62

May 302013

Grand Marquis 8-cyl

  • 81,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Mercury Grand Marquis. The contact stated that the headlights failed. The headlights stayed on if the high beams were activated. The contact changed the fuses and the light bulbs but the failure continued. The vehicle had not been to the dealer. The failure and current mileages were 81,000.

- Aurora, CO, USA

problem #61

Mar 152013

Grand Marquis 8-cyl

  • 26,000 miles
While driving home approx 10:30 pm my headlamps flicked on & of then went out totally and will not come back on, obviously a serious safety issue !

- Winter Springs, FL, USA

problem #60

Nov 092012

Grand Marquis 8-cyl

  • 100,000 miles
Driving home in the evening on a rural 2 lane highway in Ms. And my headlights goes off. No warning just went out. Tried to manually turn them on, but nothing happened. This incident could have turned out very different, if I wasn't familiar with the area...this problem seems to be bigger than just me...there was an investigation by your Agency NHTSA action #: PE08066, 11/26/08 to 3/24/09. This investigation was closed with basically no action taken at all. Just because nobody has died, or been reported injured, doesn't mean this issue is not a safety issue.

- Flora, MS, USA

problem #59

Dec 312012

Grand Marquis 8-cyl

  • 80,000 miles
The contact owns a 2004 Mercury Grand Marquis. While driving approximately 50 mph, the headlights suddenly failed. The headlights became operable within ten minutes. The malfunction occurred four times. The vehicle was taken to an authorized dealer twice for the same failure. The second time a diagnostic test was performed, the technician stated the computer chip needed to be replaced. The vehicle was repaired. The manufacturer was notified of the defect. The approximate failure mileage was 80,000..... updated 03-28-13 the consumer stated at no time when the lights went off did an indicator on the dash board come on. The dealer advised the lighting control module needed to be replaced. Updated 04/09/2013

- Springfield, VA, USA

problem #58

Jan 162013

Grand Marquis

  • 76,000 miles
Headlights go off unexpectedly while driving at night. Experimenting found that high beam (unsafe when driving on 2 way road) may be kept on by holding the turn signal lever in the up position (thus occupying the left hand while driving) internet search indicates that this is a fairly common problem with this make and model, and that replacement of the light control module is expensive ($700 - $900) and not always a long term fix. Should be a Ford recall item.

- Springfield, MO, USA

problem #57

Sep 102012

Grand Marquis

  • miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that the high and low beam headlights became overheated and failed. The vehicle was not taken to a mechanic and was not repaired. The failure mileage was unknown and the current mileage was 125,000.

- Summertown, TN, USA

problem #56

Nov 142012

Grand Marquis

  • 62,000 miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving approximately 60 mph with the headlights activated, there was a sudden failure in the headlight illumination. The contact continued to drive and within several minutes, the headlights operated normally. An authorized dealer was notified of the failure and informed the contact that the headlight control module would need to be replaced. The manufacturer was also notified of the malfunction. The vehicle had not been repaired. The approximate failure mileage was 62,000.

- Lehnorh, TX, USA

problem #55

Jun 042012

Grand Marquis

  • 101,000 miles
The headlights go and intermittently. They come on initially but only say on, on average, for about 5-10 minutes and will stay off for about 3-4 minutes. The headlight switch has been replaced but the problem is still occurring. No other mechanical work has been done since replacing the switch.

- Waco, TX, USA

problem #54

Sep 142012

Grand Marquis

  • 75,000 miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that the head lights failed. The contact attempted to turn them back on but to no avail. The contact allowed the vehicle to sit inoperable for several hours, in which the headlights then became operable. The vehicle was taken not taken to a dealer or a mechanic for inspection. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 75,000.

- Antario, CA, USA

problem #53

Jul 282012

Grand Marquis

  • 103,000 miles
My mother-in-law has a 2004 Grand Marquis & last night when she started the car to go home after visiting us, the headlights would not come on at all....additionally, the interior lights have come on all by themselves intermittently, and consequently, the battery is drained each time it happens. The interior problem may or may not fix itself by starting/shutting off/opening/closing door. All I did was type "2004 Mercury Grand Marquis" in yahoo search & a multitude of similar problems came up in the results: All stating a defective light control module (lcm). I am going to take the one out of her car today & take it apart & inspect it for cracked ("cold solder") solder joints as almost anything with a pc board ( (made in the last 25 years especially) tends to develop cracked solder because they are made cheaply by using as little solder possible to hold the joint together (when new, anyways). Yet another cheap, modern junk electronic item pumped out in bulk by the thousands that the manufacturer will not support, unless it fails within the warranty period! I cannot believe Ford Motor Company won't issue a recall for this problem as it is not an isolated problem, according to my research! maybe once someone dies in a car wreck from the lights going out while they're going down a freeway @ 70mph, someone will get a good lawyer and sue the pants off of Ford Motor Company!! class action lawsuit, anybody?

- Elizabethton, TN, USA

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