Light Control Module replaced by Ford dealer but having issue with lights turning off again

- Tucson, AZ, USA

Sometimes the headlights flick on and off while driving. Then when the car is turned off, there is a clicking noise in the driver side dashboard that continues until it drains the battery. Also, sometimes the door locks cycle open or closed whether the car is driving or off. This has happened multiple times and caused me to replace the battery, and still I have to jump the car from time to time. This has happened several times over the past few years, but only now have I found this site to report it to.

- Sudbury, MA, USA

Head lights started flickering and most of time I had kick at the lightning control module to make it work while in motion on major highway

- North Augusta, SC, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while the vehicle was being driven the front headlamps, rear taillamps, turn signals and dashboard lights became inoperable. The cause of the failure was not determined. The dealer vera chaddy (1240 bloomfield, fairfield NJ) and the manufacturer was notified of the failure but no assistance was offered. The failure mileage was 147,000.

- Englewood, NJ, USA

After receiving recall reminder from Ford about safety recall for headlights inoperative I made appointment with dealer providing VIN# to dealer to get lcm ordered to replace it and it was more than $500, and VIN specific. Arrived at appointment and service manager noted Ford would not reimburse them to replace lcm, could do a rewire car per their computer instructions and something about diagnostic fees, and I needed to contact Ford customer support to get a number authorizing the dealer to replace the lcm as noted as remedy in NHTSA 15V861000. Called customer support and heard automated message thru automated call system related to their #15S39 that they would notify when parts are available, this didn't seem contacted customer support online noting issue and they did not provide # needed for that dealer and suggested going to another dealer.

- Cuba City, WI, USA

Headlights go out when driving. I can pull back to do the passing lights and then come on while I am holding it. I can kick the lighting control module above the gas pedal and sometimes it will come on while I am driving. Other times I have to pullover put the car in park and kick till it comes back on. This will happen several times

- Lake Park, GA, USA

Lcm (lighting control module) recall from 2015. I bought the car in March of 2016 and the dealer failed to take advantage of the recall before I purchased the car.

- Livonia, MI, USA

Headlights stop working at night and will not come back on.only headlights.all other lights work fine.

- Warren, OH, USA

2004 Mercury Grand Marquis. Consumer writes in regards to reimbursement from a recall notice from Ford regarding a safety issue with the lighting control module.

- Elma, NY, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sarasota Ford (707 S Washington blvd, sarasota, fl) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bradenton, FL, USA

The headlights went out on my car while driving home in a snow storm. When I took my vechile to pepboys to find out whats wrong. They said it was the lighting control module that can only be repaired at Ford dealership. They also stated it was a recall on this. When I took it to Ford they said their was no recall on the module. I am unable to drive my vechile, I cant get to work. Which I am in jeopardy of losing my job. If this is on recall why wont Ford fix my car. It put me and my children in harms way of almost crashing trying to make it home.

- Philadelphia, PA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that there was a recall for the lighting control module concerning NHTSA campaign number: 15V861000 (exterior lighting). The dealer (autonation Ford jacksonville, 10720 philips hwy, jacksonville, fl 32256, (904) 242-6499) was contacted, but was unable to determine when the part would be supplied from the manufacturer. The contact stated that the low beam headlights failed to function, which caused the contact to apply the high beams each time the failure occurred. The manufacturer was notified of the failure. The failure mileage was not available. VIN tool confirms parts not available.

- Jacksonville, FL, USA

My vehicle was recalled, and the recall notice states go to any Ford dealer. I went to pegues-hurst motor company 200 spur 63, P. O.box 3686 longview, tx 75606 (903) 758-6211. They did the repair, but when I picked up my vehicle the auto lamp no longer works. I reported it the next morning and the service advisor, luis a cavazos said the technician terry L. bates, told him it did not work when he drove it in to the bay. I told him that was not true and that I know that it worked when I dropped it off because I always kept my auto lamps on and it was dark when I left my home to drive to their dealership. I arrived at their dealership at approximately 6:50 am, December 05, 2017 and their service department does not open until 7:00 am. Their lights were still out and I was the second vehicle there that morning. I told the service advisor that the module kit they put in must be defective or he hooked something up incorrectly. In essence they are calling me a liar, cheat and scam artist. I spoke to the service manager and I got the feeling they were not taking responsibility so I lost trust in them and asked for the general manager of the dealership who was not there at 10:00 am on Thursday, December 07, 2017. I asked them to have him call me and they said okay. Later that day I was told he was on vacation until Monday, December 11, 2017 and as of today, Wednesday, December 13, 2017 I have not heard from them. I had my personal mechanic check and he believes it is the module they put in that causes my auto lamps to no longer work. The amber lamps still come on and the dash board still lights up and the dome lights still come on when I unlock the care with my remote control. This company is calling me a liar, cheat and a thief. I never had a problem with the car or my auto lamps. I am not a thief or cheat as they have implied.

- Longview, TX, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer, independent mechanic, and manufacturer were not contacted for part availability. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Antonio, TX, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that the vehicle's exterior lights did not function unless the turning signal indicator was held. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. The VIN was not provided.

- Huntsville, AL, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that NHTSA campaign number: 15V861000 (exterior lighting) exceeded a reasonable amount of time for repair. The contact was unsure when the recall notification letter was received, but it was over a year ago. The contact stated that the headlights failed to operate. The dealer and manufacturer were not contacted or made aware of the failure. The failure mileage was approximately 99,800. VIN tool confirms parts not available.

- Thompson, GA, USA

The contact owns a 2004 Mercury Grand Marquis. While driving 60 mph, the headlights failed without warning. As a result, the contact struck the rear passenger side bumper on a guardrail. The contact sustained injuries to the neck and shoulders, which required medical attention. The contact visited her doctor. A police report was not filed. Neither a dealer nor an independent mechanic were contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 15V860000 (exterior lighting). The approximate failure mileage was 62,000.

- Marshfield, MA, USA

The contact owns a 2004 Mercury Grand Marquis. While driving 15 mph, the low beam headlights went out. The contact stopped and drove home using the high beam headlights. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,500.

- Marshfield, MA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). Hempstead Ford (301 N franklin St, hempstead, NY 11550, (516) 483-7200) indicated that they provided the recall remedy; however, the contact stated that the low beams, high beams, and daytime running lights failed to function. The failure progressed for years with no solution from the manufacturer. The dealer did not specify what part was replaced and indicated that the turn signals also failed to function. The contact informed the dealer and showed them that the turn signals functioned improperly, but they failed to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was waiting for a solution. Updated 10/17/17

- Queens Village, NY, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The contact contacted the Ford dealer, name and address was unknown, and informed the contact that there were no parts available. The manufacturer was made aware of the issue. VIN tool confirms remedy not yet available.

- Bero Beach, FL, USA