The contact owns a 2008 Mercury Mariner. The contact stated while driving 65 MPH, he heard abnormal sounds coming from the front of the vehicle. The contact stated he lost control of the steering wheel and the vehicle was shuddering. The ABS warning light illuminated. The contact veered to the side of the road. The contact stated as he drove, the vehicle continued to shudder. The vehicle was taken to the independent mechanic who diagnosed the failure as a loss of the steering torque sensor signal. The contact stated that the vehicle was not repaired, and the failure had been reoccurring while driving at various speeds. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) because the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 155,000.

- Warren, MI, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 50 mph, the electric power steering failed, and the steering wheel was difficult to turn. The contact was able to drive the vehicle to his residence. The contact had his friend who is an independent mechanic diagnose the vehicle. The mechanic determined that the power steering sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 200,000.

- La Luz, NM, USA

Our Mercury Mariner steering wheel is vibrating uncontrollably. It is doing this both at idle and when driving. If you turn the wheel it will stop but then you are also turning the vehicle so that is not an option when driving.

- Sugarcreek, OH, USA

My power steering assist went out in 2016 and I had it repaired under the recall (14V284000 from NHTSA 05/29/2014) at the Ford store san leandro. The same power steering assist just went out on my vehicle again 3 days ago (03/06/2021)

- Alameda, CA, USA

The contact owns a 2008 Mercury Mariner. The contact stated while driving 15 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer torrington Ford (1350 E main St, torrington, ct 06790, (860) 489-4133) where it was diagnosed with needing the rack and pinion and steering column to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering). The manufacturer was informed of the failure. The contact was informed that the recall repair was a one-time free repair and any subsequent repairs would be an out of pocket expense. The failure mileage was approximately 51,900.

- Litchfield, CT, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel would vibrate uncontrollably as the check engine warning light illuminated on the instrument panel. The contact then stated that upon reversing out of a parking spot, the power steering failed as the check engine warning light remained illuminated. The contact then called porcaro Ford (6001 Washington ave, racine, wi 53406) where he was informed that his vehicle was not included NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 198,000.

- Racine, WI, USA

The contact owns a 2008 Mercury Mariner. The contact stated while driving approximately 40 mph, the contact attempted to make a right turn and the steering wheel was difficult to turn. The contact stated that excessive force was needed to turn the steering wheel. The contact stated that the power steering fault warning light was illuminated. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 135,000.

- Temperance, MI, USA

I parked my car, and upon returning I started it, and received a waring stating that there was a "power steering assist fault". from that moment, I have no power steering and the vehicle is extremely hard to steer. When I took it to my mechanic, he plugged in his code reader and cleared the code, which brought the power steering back on line. Some time later, the power steering went out again, to which my mechanic cleared the warning code, and the power steering was brought back online. The steering assist continues to fail, and it got too expensive to have my mechanic clear the code continually. I've addressed this issue with Ford, and they state that the power steering recall 14V284000 service has already been completed on my car, but obviously it didn't prevent the loss of the steering: Electric power assist system. Ford states that I am now responsible for the cost to repair the loss of a system that they are aware of as a very dangerous problem with their product. Why would I be responsible for the cost of fixing something that their repair was insufficient at preventing" are they not responsible for providing an actual solution to the recall item, not just a temporary fix to satisfy the recall requirement" my milage and dates of occurrence are estimations, as I do not remember the actual date of the initial failure.

- Henderson, NV, USA

My car was completely function normal when it comes to the steering and I jumped in my car the following day to head to work and I had no power steering! for no reason my power steering assist quite working, I have never had a service light on in my car sense I have owned it but a couple months ago my air bag light came on and I can't figure out why it came on but now I have no power steering. I seen a recall for the power steering assist but when I called the Ford dealership they said they aren't able to see the recall.

- Bridgeport, IL, USA

The contact owns a 2008 Mercury Mariner. The contact stated that upon start of the vehicle, the steering wheel intermittently shook without warning. Recently, the power assist fault warning light illuminated on the instrument panel while the contact was driving 40 mph. The vehicle was not diagnosed. The manufacturer was not notified of the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 178,000.

- Los Lunas, NM, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at various speeds, greater driver effort was needed to steer the vehicle without warning. The contact also stated that an abnormal clicking sound was heard while steering in either direction. The vehicle was taken to lafontaine Ford of lansing (5103 S cedar St, lansing, mi 48911) where an update was performed in the vehicle per NHTSA campaign number: 14V284000 (steering). Recently, upon reversing out of a parking spot, the power steering failed as the power assist fault warning message appeared on the instrument panel. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was no longer under recall. No further assistance was provided. The vehcile was not repaired. The failure mileage was 154,271.

- Lansing, MI, USA

The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was at a stand still outside of the garage, when the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to two different independent mechanics who associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 127,816.

- Norristown, PA, USA

While driving the power steering of the vehicle went out without warning, the vehicle was recalled for a possible problem with the power steering and the said nothing was wrong with the vehicle, now it has gone out and I am stuck paying almost $2000 in repairs.

- Kernersville, NC, USA

I was driving and my power. Steering assist stopped working and displayed it on the dash. My power steering is completely gone. I was scared to death there was a recall previously for my make and model specifically for the power steering assist but I was told that according to my vintage number my vehicle wasn't part of the recall.

- Lemont Furnace, PA, USA

My power steering went out while I was driving. I took this vehicle to my mechanic and he said that it was related to the power steering recall they did on this type of car. But when I put in my VIN it said this car was not recalled. So I am wondering if you guys skipped over my vehicle. I would appreciate if you would look into this. Thank you.

- Westpoint, TN, USA

The contact owns a 2008 Mercury Mariner. The contact stated while driving 35 mph, the steering wheel started to shake which caused the steering wheel to fail to move with ease. The contact stated no warning light was illuminated. The contact stated that it was difficult to maneuver the vehicle. The vehicle was taken to matthews Ford (1101 w sw expy dr, broken arrow, ok 74012) but not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The failure recurred several times. The manufacturer was not notified of the failure. The failure mileage was approximately 217,000.

- Tulsa, OK, USA

I bought this vehicle a few months ago. I was driving down the road on the highway at about 75 mph and all of a sudden the steering wheel started to shake. I became scared as I thought I might crash when I started to slow down and try to pull to the side of the road. Steering the car even to the side of the road was hard for me. The steering wheel even shakes when it's in idle. I contacted the manufacturer as upon my goole search, it showed an old recall with this same issue I am having. I took my vehicle to a mechanic who gave me the code of B2278 which is steering shaft torque sensor which will cause the vehicle to be hard to steer. I looked back at past complaints and it shows several owners having the same steering issue but did not report it to the manufacturer. I do not believe that when the recall was active that this issue was repaired at that time. I called Ford and they refuse to correct the issue so that leaves me to get this repaired which will be several hundred dollars I don't have. I completed further research and found that there is no statue of limitations on any recall and in fact I have 10 to 15 years after an active recall to have the recalled issue repaired but no one will honor this. What can I do?

- Columbus, GA, USA

The contact owned a 2008 Mercury Mariner. While driving the power steering assist suddenly failed and the steering became difficult to turn. The cause of the failure was not determined the contact was unable to drive the vehicle safely. The contact stated that the while driving approximately 60 mph the 'power steering assist failure' message suddenly occurred and the steering wheel became very difficult to turn in either direction. The manufacturer and local dealer was not notified. The VIN was not included in the NHTSA campaign number: 14V284000(steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 215,000.

- Utawville, SC, USA

Jerking back and forth of steering wheel would occur occasionally until power steering assistance failed. Power steering assist fault code would come on every so often. I was driving down the highway while the code came on and didn't notice any difference in steering difficulty until I parked the car and shut the engine off then back on. Power steering is completely failing now resulting in increased force to get the car to turn.

- Killeen, TX, USA

The contact owns 2008 Mercury Mariner. The contact stated that it was difficult to maneuver the steering wheel. The contact was driving about 15 mph when the failure occurred. The manufacturer or dealer was not contacted regarding the failure. The approximate failure mileage was 77,000.

- Drexel Hill, PA, USA