Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2008-2011 Mercury Mariner has a dangerous problem with the power steering that Ford says they fixed when they didn't -- at least not 100%.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
99,241 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Mercury Mariner steering problems

steering problem

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2008 Mercury Mariner Owner Comments (Page 6 of 6)

« Read the previous 20 complaints

problem #20

Nov 152012


  • 40,000 miles


The contact owns a 2008 Mercury Mariner. The contact stated that while driving approximately 2 mph, the steering wheel became difficult to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer where the technician stated that the steering gear would need to be replaced. The contact was concerned that the failure would recur due to the format of the electrical steering system. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 40,000.

- Buffalo, NY, USA

problem #19

Nov 132013


  • 65,000 miles
The contact owns a 2008 Mercury Mariner. The contact was driving 5 mph when the power steering assist failed. The vehicle was towed to a dealer for inspection. The contact was advised that the steering column would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the incident. The approximate failure mileage was 65,000.

- Lunenburg, MA, USA

problem #18

Oct 282013


  • 93,000 miles
The contact owns a 2008 Mercury Mariner. While driving 55 mph, the power steering failed; however, the contact was able safely merge onto the emergency lane where it was restarted. The contact stated that the steering wheel functioned with difficulty. The vehicle was taken to a dealer for inspection and the contact was informed that there was an issue with the electric steering in the steering column. The vehicle was repaired. The manufacturer was not notified of the incident. The approximate failure mileage was 93,000.

- Barto, PA, USA

problem #17

Oct 222013

Mariner 6-cyl

  • 92,000 miles


As driving I went to turn right when the steering failed, it was like an old car with manual steering. Between abruptly forcing the brake pedal to the floor and trying to force the wheel to the right, I managed to go across the street and into a farmers field ( good thing I bought it with AWD). When I restarted the vehicle the steering worked fine. After reading similar scenarios on the internet. I then later contacted Ford care and the wonderful personnel tried to tell me that it is not a concern of Ford since it not an issue for Ford at this time. Failure of steering seems to be major safety concern to anyone who drives a vehicle in my opinion. The worst part of this issue is I deal directly with an automotive supplier of steering column assemblies to Ford and other manufacturers in Indiana. By knowing what is under plastic and Ford telling me I need to replace it, I ask what quality is in the rest of the vehicle.

- Medina , OH, USA

problem #16

Jul 112013


  • 87,500 miles
The contact owns a 2008 Mercury Mariner. The contact stated that the steering wheel failed and it made a loud noise and was hard to turn. The vehicle was not taken to the dealer to have the diagnostic test performed. The vehicle was not repaired. The failure and current mileage was 87,500.

- Ashville, OH, USA

problem #15

Jul 012013

Mariner 6-cyl

  • 108,002 miles
Power steering failed while driving. One of thousands of Mariners and escapes to have this problem. Costs $1400 to fix.

- Hillsboro, OR, USA

problem #14

Apr 222013


  • 84,000 miles


The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist failed. The contact was unable to turn the steering wheel in any direction. The failure recurred intermittently and without warning. The vehicle was taken to the dealer for diagnostic testing, but the cause of the failure was not determined. The manufacturer was not made aware of the failure. The failure mileage was 84,000. The current mileage was 85,000.

- Antioch, IL, USA

problem #13

Mar 282013

Mariner 6-cyl

  • miles
The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist failed and the steering wheel pulsated abnormally. The failure recurred twice. The contact took the vehicle to a mechanic and was told that the steering column would need to be replaced. The failure mileage was unknown and the current mileage was 125,000.

- Omaha, NE, USA

problem #12

Mar 012013


  • 156,000 miles
I have Ford that are 70 years old and the power steering works great now I buy my wife a Ford its only a few years old and the power steering quits almost dies and then wants my pay checks for 7 weeks 1400 dollars and now all of these ppl on here have the same problem and Ford won't stand behind it and at least make it a recall ok they want to wait till ppl start die to understand that the engineers they had design this did not know their a** from a hole in the ground.

- Pinconning , MI, USA

problem #11

Mar 152013

Mariner 4-cyl

  • 99,846 miles
I own a 2008 Mercury Mariner and I am a little concerned with its safety. On 03/15/13 I was pulling out of my drive and the steering wheel would not turn. I proceeded to put in reverse to get out of the road and backed into the drive. I turned all power down then restarted the vehicle with no problems in the steering. I went to pick up my kids and the steering wheel started to pulsate and I could hear a clunking noise while sitting at a stop sign. Everytime I came to a stop it would do it. On sat. I took it to the local shop. We couldn't notice anything out of the ordinary that would cause this to happen. The only solution was the entire steering column would have to be replaced. I did some research on line to see if this was a known issue or if a recall had been issued. I was amazed at how many complaints have been placed and no recall has been issued. I set up an appt with the dealer for tues. I was working on mon. And left to run an errand for work and the next thing I know, I was driving 65 mph on the highway and with out warning I lost all power in the driving and heard a loud grinding and then clunk. I thought the transmission went out! I immediately turned on my hazards to try and get off to the side of the road cause I was slowing down extremely fast. I was almost in a 3 car accident and luckily everybody is ok, but it could of been a lot worse! I was towed to a dealer. They confirmed my fears. The transmission went out with no warning. They told me this is a known problem but there was nothing they could do cause there was no recall on this! when I asked as to why, the said not enough complaints have been made! wow, you have got to be kidding me"!? how many people have to die before these issues are addressed" very unhappy because it's going to cost $5200 to replace transmission and the entire steering column! hold Ford accountable!

- New Windsor, IL, USA

problem #10

Feb 052013

Mariner 6-cyl

  • 126,400 miles


-the steering wheel will vibrate or chatter when stopped at a light or stop sign, if the vehicle is parked and idling the steering wheel will visibly oscillate back and forth, to a small amount. -on several occassions the steering wheel wouldn't turn in either direction, once the vehicle was started and shifted into drive; independent of whether it was the beginning of the day or if the vehicle had been recently used. To resolve this issue required shifting to park, powering the vehicle down, and restarting the process. -the certified mechanic at the dealership indicated that this issue wasn't servicable by them and would require replacement of the steering column and electric actuator "pump" mechanism. Very expensive!

- Harbor Beach, MI, USA

problem #9

Feb 082013

Mariner 6-cyl

  • 133,000 miles
I have experienced issues with the steering column. Vehicle makes a clicking/ticking sound when approaching a stop. Steering wheel shutters from side to side at a complete stop and upon starting from a dead stop. Vehicle was taken to two service garages (one Ford, one independent) and was diagnosed as in need of replacement of the power steering unit. Vehicle also had intermittent loss of power steering. When starting the vehicle at my residence the power steering did not work. However, after taking it to the first service garage for diagnosis the power steering was operable again. Since the replacement of the power steering unit the vehicle has not exhibited any further symptoms or issues.

- South Bend, IN, USA

problem #8

Feb 102013


  • 82,300 miles
My 2008 Mercury Mariner intermittently loses power steering. Luckily, so far, it has failed when the vehicle is started. It returns when you shut the car off and restart it. The steering wheel also vibrates when stopped and the motor is running. There is also a "clanking" noise when you turn the wheel. This is the vehicle my daughter is learning to drive in, and I'm concerned about her safety and her passenger's safety. I took the vehicle into a repair shop and they said I may need a new steering column and have heard of a lot of complaints about steering problems with the 2008's. in fact, the day it was in for service there was a 2008 Ford escape(basically the same vehicle) there with the same problem.

- Gibson City, IL, USA

problem #7

Jan 152013


  • 99,000 miles
The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist failed. The steering wheel and brake pedal started shaking as the failure occurred. The contact took the vehicle to a mechanic and was told that the electronic power assist system failed and would require replacement. The contact stated that no warning lights illuminated on the instrument panel prior to the failure. The VIN was not available. The failure and the current mileage was 99,000.

- Trevor, WI, USA

problem #6

Aug 092012


  • 103,000 miles
My wife was driving home with our son from saint louis children's hospital back home 250 miles. As she's driving the power steering fails. When she gets home she tells me and I go out and start the vehicle and the power steering worked fine. Since original incident the vehicle electronic power assist steering (epas) works intermittently and sometimes works and sometimes doesn't. called the local Ford dealership, tri-lakes Ford and they claim it's not a recall or a common problem although there's is tons of incidents of this happening nationwide all over the internet. Angered I then called Ford customer service and they give me the same run around saying this is unfortunate and they don't hear of this problem much and they cannot and will not help me. How many lives or wrecks has to be damaged before this issue is a recall" Ford knows its a fault and need to own up to it. The Mercury Mariner has the exact same part number for the replacement column as the Ford escape so I know this is a common problem. What if it was devastating? what if my wife and terminally ill child was injured or worse killed because of this problem? the real question should be, what of it was your child or your wife" Ford has lost my business for good. As well as our local dealership.

- Branson , MO, USA

problem #5

Jan 022012


  • miles
Vehicle steering began to grind and make noises during turning of steering wheel. Very loose steering as if steering is coming apart. Have reported to Ford, but stated there is no recall on this, even though numerous complaints on here and over 550 on Vehicle seems unsafe and only 68000 miles.

- Elyria, OH, USA

problem #4

Oct 092011

Mariner 6-cyl

  • 90,000 miles
On four different occasions while driving my 2008 Mercury Mariner, the steering wheel has locked up. Each time it has happened I have been turning at an approximant speed of 25 mph and I have been able to maneuver the steering wheel enough to pull over on the side of the road.

- Hopewell, VA, USA

problem #3

Nov 122011

Mariner 6-cyl

  • Automatic transmission
  • 150,000 miles
The contact owns a 2008 Mercury Mariner. The contact stated that the power steering failed as soon as the engine was started. The vehicle was turned off and on several times before the steering corrected independently. The vehicle was taken to a local mechanic who informed the contact that the steering torque indicator needed to be replaced. The vehicle was then taken to the dealer who informed the contact that the steering torque indicator needed to be replaced. The dealer advised the contact that there were no recalls for the failure. The manufacturer was notified of the failure who offered no assistance. The failure mileage was 150,000. Updated 01/18/12 updated 03/13/12

- Hermitage, TN, USA

problem #2

Oct 112011

Mariner 6-cyl

  • 63,000 miles
Power steering fails on start up and steering wheel vibrates while at stop.

- Garden Grove, CA, USA

problem #1

Oct 282011


  • 25,000 miles
Steering shakes at any speed including when in park. Power steering also completely failed two times in the last 48 hours, shutting off the ignition and turning it back on restored power steering on both occasions. This is my wife's car which she uses to Transport our 2 year and 9 month old children, as such a failure during operation could be devastating. I have her taking my vehicle until we get this safety issue resolved.

- Phoenix, AZ, USA

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