NHTSA — Steering Problems

2008 Mercury Mariner (Page 7 of 15)

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: The 2008-2011 Mercury Mariner has a dangerous problem with the power steering that Ford says they fixed when they didn't -- at least not 100%.

10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
117,454 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Mercury Mariner steering problems

steering problem

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2008 Mercury Mariner Owner Comments (Page 7 of 15)

« Read the previous 20 complaints

problem #168

Jan 192018

Mariner

  • 136,000 miles

A D V E R T I S E M E N T S

Steering wheel shakes when parked or driving. Steering wheel assist fault light comes on.

- Bettendorf, IA, USA

problem #167

Jan 222018

Mariner

  • 144,000 miles
The contact owns a 2008 Mercury Mariner. While driving 25 mph and making a left turn, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assist column failed and needed to be replaced. The vehicle was not repaired yet. The local dealer was not contacted. The manufacturer was notified and stated that the vehicle would not be repaired per NHTSA campaign number: 14V284000 (steering) due to the mileage. The failure mileage was approximately 144,000.

- Marshall, WI, USA

problem #166

Sep 052016

Mariner

  • 100,000 miles
The power steering went out on my vehicle so I took to 3 mechanics which all said the same thing that it was my power steering and has a recall code of 14S05. Then on place said they can fix but then told me they couldn't after charging me $700 for a new sensor, then told me to take it to Ford. When contacted Ford they agreed it was a problem but will not fix it because of my "VIN" number was not part of the recall. How does this work if problems are known why aren't all "VIN" numbers honored in the recall to get fixed?

- Arlington, TX, USA

problem #165

Jan 062018

Mariner

  • 217,000 miles

A D V E R T I S E M E N T S

My vehicle was covered under recall 14S05 and said recall work was done in 2014 in va under the previous owner, Ford does not have record of what "step" or part of the recall was done, there are 3 parts. Less than 4 years, the recalled part, the torque sensor in the power steering assist has faulted, which leads me to believe that it wasn't replaced under the recall. Since it's been more than 12 months or 12,000 miles they are not willing to replace the said recalled part that was originally covered. The car was in drive when the assist faulted causing steering to be very difficult and had I been driving at a higher rate of speed could have potentially been accident causing. I feel that the recall work should be extended to replacing the part since it wasn't done originally under the recall or was again replaced with a faulty sensor to fault again within less than 4 years

- Winterset, IA, USA

problem #164

Dec 112017

Mariner

  • 137,000 miles
The contact owns a 2008 Mercury Mariner. While driving 30 mph, the power steering seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor failed and needed replacement. The sensor was not replaced, but was reset by the independent mechanic. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact mentioned that the vehicle was serviced per NHTSA campaign number: 14V284000 (steering). The torque sensor was reset and there was no history of a power steering assist failure. The manufacturer was made aware of the failure and offered no assistance. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 137,000.

- Shohola Township, PA, USA

problem #163

Dec 282017

Mariner

  • 140,000 miles
Lost power steering as I was driving through a parking lot. Saw the message on the dash "power steering assist fault". called Ford dealership to get my vehicle looked at but they are booked 2 weeks full. Asked about recall 14S05 but they told me my VIN was not part of the recall. I contacted Ford and they gave me the same information. Can not drive vehicle as it is too dangerous in winter. This issue seems to be very common with the 2008 Mercury Mariner and especially ones that were not part of the recall for the same exact issue.

- Appleton, WI, USA

problem #162

Dec 092017

Mariner

  • 144,000 miles

A D V E R T I S E M E N T S

Loss of steering assist while driving.

- Camas, WA, USA

problem #161

Dec 052017

Mariner

  • 50 miles
Power brake booster brake system lock on highway. Power steering went out while driving no warning. Almost had accident on snow due to bad. Transmission. Transmission went out on highway. Unable to start car ignition switch.

- Aurora, CO, USA

problem #160

Nov 092017

Mariner

  • 215,000 miles
The vehicle lost power steering while driving. The steering has not returned after several attempts to drive the vehicle.

- Florissant, MO, USA

problem #159

Oct 182017

Mariner

  • 131,000 miles
My power steering was reprogrammed under recall 14S05 back in 2015. Because I did not have any active codes in my system forward reprogrammed the power steering control module. My vehicle now is showing trouble code B2278. The original code that triggered a recall. My power steering failed while I was driving the vehicle. As a result I tore a muscle in my side trying to maintain control of my vehicle. I attempted to contact the dealership and was told that the recall was worked and closed. However I decided to contact Ford Motor Company in Michigan to see if they could re open my recall. I was informed by a representative by the name of mickey that it was basically my responsibility now and not their problem. I just want my vehicle repaired under recall.

- Merrimac, MA, USA

problem #158

Nov 122017

Mariner

  • 86,590 miles

A D V E R T I S E M E N T S

Power steering was lost making it difficult to steer. While driving around a turn the power steering dropped out completely. Was told there was a recall on this vehicle but dealer said my specific car was not covered. Find that hard to believe since it is exact problem described.

- Massapequa, NY, USA

problem #157

Oct 312017

Mariner

  • 126,600 miles
After stopping at red light, making left turn on green, half way thru the turn steering quit working for couple seconds, then started working again, almost striking another car, who was turning also in the right lane, very unsafe

- Kelso, WA, USA

problem #156

Oct 312017

Mariner

  • miles
I was making a left hand turn out of a driveway when I suddenly did not have any power steering. I was 3/4 of the way across the highway when this happened. I was almost in the ditch, but I slammed on the brakes and with extreme force managed to turn the wheel. Thank god no other vehicles were approaching, as this is a blind spot the warning lights came on informing me that this was a power steering assist default. I looked it up on the internet to see what had to be bought to fix it and it had information that there had been a recall for this problem somewhere around 2014 or 2015. I contacted Ford motors and they said no cars with my VIN # had been recalled.

- Lincoln, MO, USA

problem #155

Oct 312017

Mariner

  • 125,000 miles
Takata recall. Sometimes when I make left turns, I hear a beep and lose power steering. The vehivle was moving

- Pittsburgh, PA, USA

problem #154

Oct 272017

Mariner

  • 155,000 miles
The contact owns a 2008 Mercury Mariner. While attempting to drive the vehicle, the steering wheel became difficult to maneuver. The power steering assist fault warning indicator illuminated. The contact turned off the vehicle off and the failure recurred. The contact went to an unknown Ford dealer in chula vista, ca 91910 and was informed that the VIN was not included in recall; therefore, she would have to pay a fee for diagnostic testing. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not contacted. The approximate failure mileage was 155,000.

- Chula Vista, CA, USA

problem #153

Oct 162017

Mariner

  • 139,000 miles
I was doing 45 miles an hour on pulaski highway when my power steering went out and I almost hit another car but when I talked to the car dealer they keep saying they worrying about getting their car payment so how do I get this fixed it was on the recall list but they said since it wasn't made in Kansas it don't cover here I've been taking it to different shops and everybody talking about like a thousand to $2,000 I've been putting money in this front end for the last couple months first it was the to U-joint to connect the power steering then it was the calipers overheating now is no steering at all

- Baltimore, MD, USA

problem #152

Oct 092017

Mariner

  • 148,000 miles
Was driving when out of no where lost steering, became so hard to move steering wheel, almost crashed when trying to turn wheel to pull out into traffic. Barely made it home.

- Valdosta, GA, USA

problem #151

Sep 142017

Mariner

  • 151,000 miles
The contact owns a 2008 Mercury Mariner. While the contact's wife was driving, the steering wheel became extremely difficult to maneuver and the power steering assist fault indicator illuminated. The vehicle was towed to ourisman Lincoln of frederick (6001 urbana pike #200, frederick, md 21704 (301) 662-7600) where it was diagnosed that the steering system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but did not assist. The contact was advised to call NHTSA. The approximate failure mileage was 151,000.

- Frederick, MD, USA

problem #150

Aug 092017

Mariner

  • 60,000 miles
Power steering completely failed while operating the car, posing a danger. Transmission lurches on upshift between 1 - 2 gear while accelerating. Electrical system will not charge battery and completely fails while the vehicle is in operation on the highway, posing a danger. Vehicle may or may not restart immediately.

- San Antonio, TX, USA

problem #149

May 232017

Mariner

  • miles
My vehicle's power steering failed due to a defunct torque sensor which should have been replaced by the previous recall. The power steering became defective while I was driving on a highway, and completely failed a short time thereafter while stopped. After I was notified of the previous recall in 2014, I took my vehicle to a Ford service shop; however, Ford apparently did not fix the underlying issue in my vehicle (malfunctioned torque sensor). There was no warning or notice given that this issue may arise in the future after having the alleged recall "fixed". I also was given no notice at any time that the power steering was going to fail completely.

- Atlanta, GA, USA

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