Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
128,039 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Mercury Milan body / paint problems

body / paint problem

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2007 Mercury Milan Owner Comments

problem #8

Feb 182016


  • 72,793 miles


Arrived at destination parking lot and driver door handle seemed to snap and unable to open the driver door. Crawled over the center consul to exit the passenger side. Locked car and when I returned I entered the passenger side and crawled over the consul to the driver seat. Once I got home I repeated the same exit process and went around to open the driver door and once opened it did not close. Had to bungie cord the door shut in the garage to turn off the courtesy lights and silence door ajar alarm. Next morning immediately took it to dealer. Drove carefully holding the door closed while I drove. Door ajar alarm and light kept appearing. Repair cost $167.96. 10 days later the driver door failed again when I arrived home from work. This time I lowered the window and reached outside for the door handle and that worked to open the door and it seemed to close okay but next morning I returned to dealer and was then told it was a different issue and cost $335.45. I am concerned that this was related to the other issues I see about the door latch failing since 2010 on your site and other blogs and the recent recall and now extended recall. I am also concerned that the parts used for the repair may be compromised as well. This is too scary if it would happen to someone who couldn't get out of the car or have the door fly open or even try to drive holding onto the door to keep it shut.

- Oxford, FL, USA

problem #7

Sep 152014


  • 100,000 miles
Door handles and latches popping off. Door handles on driver and passenger door came right off. Driver door swings opens and swings back shut as soon as you open the door. Locking individuals out of the car without being locked.

- Rincon, GA, USA

problem #6

Apr 252013


  • 109,657 miles
Driver side door latch broke. Door could not be opened from the inside. This would be a great issue if it happened during a traffic accident. Required replacement of the handle assembly. $65 for the new part.

- Rochester Hills, MI, USA

problem #5

Mar 072013

Milan 4-cyl

  • 518,160 miles


Driver side inner door latch broke when trying to open door normally. Could not get out of car. Door latch mechanism made of poor quality plastic. Not strong enough to prevent braking.

- Denton, TX, USA

problem #4

Nov 202012

Milan 6-cyl

  • Automatic transmission
  • 45,000 miles
The contact owns a 2007 Mercury Milan. The contact stated that the dashboard became warped and began to rise upward, near the front passenger's side air bag housing. The vehicle was inspected by an authorized dealer and they informed the contact that the entire dashboard would need to be replaced. The vehicle had not been repaired. The approximate failure mileage was 45,000. Updated 4/1/13

- Bentonville, AR, USA

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problem #3

Jan 272013


  • 37,000 miles
The contact owns a 2007 Mercury Milan. The contact stated that she attempted to close the driver front door but the door latch failed. The contact had to hold the door shut in order to drive to the dealer for inspection. The dealer stated that a piece within the latch system had failed and needed to be replaced. The defective part was unknown. The vehicle was not repaired.the manufacturer was notified and a complaint was filed. The failure mileage was 37,000. The VIN was not available.

- Mustang, OK, USA

problem #2

Jan 222012

Milan 6-cyl

  • 138,000 miles
Front passenger side door latch malfunction. Door would not close. Had to duct tape door to get to destination. One passenger who was seat belted, but still a great safety hazard.

- Crestview, FL, USA

problem #1

Oct 202007


  • 3,700 miles
2007 Mercury Milan purchase new July 2007. Car kept in garage most of the time. October 2007 car was parked outside in rain. Owner noticed that the passenger side of the floor (front and back) carpets were saturated. No windows or doors were accidentally left ajar. Owner kept checking car after car washes and passenger floor was continually wet after washing. Car went back to dealership and it was discovered that there was a weld burn through under cowl. The burn through was in a valley allowing water hitting the outside of the car to travel inside the car behind the glove compartment and into the car. Dealer stuck silicone on the site and said "here you go". car had less than 4000 miles on it at that time. Owner was not satisfied. Carpets were finally replaced and there was mold growing underneath the carpet on the passenger side and there is visual rusting in the seat track and the driver's seat bracket also had rust forming. How many other vehicles made that same day in Kansas City Missouri (February 20, 2007) also have a weld burn through and no one knows it yet?

- Marshall, MN, USA

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