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NHTSA — Service Brakes Problems


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
86,481 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Mercury Milan brakes problems

brakes problem

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2007 Mercury Milan Owner Comments

problem #12

Mar 082015


  • 150,000 miles


In Oct 2011, while coming to a stop on an uneven surface of a shopping center, the ABS kicked in, and brake pedal fell to the floor. Eventually the car came to a stop, when the emergency brake was pulled. Within a minutes the brake pedal resumed normal function. As a precaution, an independent repair shop bled the brakes. 8 months later ABS engaged for a hard brake while traveling 45. The brake pedal fell to the floor board, and the car did not stop. (I ran over the armadillo). The next day, the pedal did not resume normally, so I took it to the dealership. Ford diagnosed a bad ABS module. Had a new, genuine module replaced. About one year after the module was replaced, ran over railroad tracks and depressed the brake going less than 10 mph and the pedal fell to the floor, but a few minutes later it returned to normal. March of 2015, the pedal fell to the floor while hitting a pothole at less than 10mph, and coming to a stop. Pedal did not resume normal pressure. Went to an independent repair shop and they diagnosed a bad master cylinder. After the part was replaced, I drove around the parking lot and the problem was not fixed. (when the car is in park, I could slowly pump the brake and pressure would build, but while driving, the pedal was still squishy.) repair shop stated it was a bad part, and replaced another master cylinder. The second part still has not fixed the problem and my brakes continue to be squishy. Because of this issue, my brakes and rotors are being worn abnormally, which is going to cause more need for repair. It has been suggested by others with this same problem(there are a lot!) that I buy a new car because this one is unsafe. Until I can afford that, I hope others come forward with their issues. This should not be happening, and Ford is responsible!

- Valrico, FL, USA

problem #11

Nov 092015


  • 89,000 miles
Brakes fail following an ABS event. Brake pedal becomes soft and sinks to the floor. If brakes are pumped repeatedly they can be returned to normal - but then fail again upon a subsequent ABS event. Tried having brake fluid flushed and rebled -temporary solution until next ABS event. This failure is life endangering - this car is unsafe. Google the web this car and the Fusion have repeated complaints of this type of failure.

- Sound Beach, NY, USA

problem #10

Nov 152014


  • miles
The contact owns a 2007 Mercury Milan. While driving at approximately 25 mph, the brake pedal was depressed and traveled abnormally to the floorboard. The failure recurred numerous times. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes needed to be replaced. The vehicle was repaired, but the failure continued. The vehicle was taken again to an independent mechanic where it was diagnosed that the master cylinder needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was notified of the failure. The failure mileage was unknown.

- Dover, NJ, USA

problem #9

Feb 182015


  • 117,000 miles


When driving on snow or ice or when the temperature is in the teens or single digits brakes will not work properly. Brake pedal will go down to the floor the first time you step on them but will work if you pump them a couple of times. Took the car to the dealer last winter when it first happened and they could not find anything wrong but now with a snow storm and very low temperatures the brakes are not working properly again.

- Stafford, VA, USA

problem #8

Jan 112014


  • 58,765 miles
While driving to work and then back home from work I cross over a couple of railroad tracks. Going over them rather rough one time, I noticed my ABS system light engaged and came on. Everything appears okay, ABS light goes back off so we continue driving. However, the brakes are extremely soft and often have to be pushed all the way to the floor to engage any real ability to stop the vehicle. We found that pumping the brakes seems to help their softness, but it is not a fix for the situation as the brake pedal will still return to the floor when the next need for braking arises. Then we will have periods of driving with no issues. But have had this same problem with the brake pedal re-occur with some mild road abnormalities. Since this is not an issue that was constant at the time, we learned a way to get around it by pumping the brakes to put air back in the mechanism. But now it is happening every couple of weeks. My husband was hit on our front fender by a gentleman driving the wrong way and the small 'tap' from the accident seemed to have retriggered the soft braking issue so the mechanics looked into it since we described our problems.

- Saint Louis, MO, USA

problem #7

Jan 122015

Milan 4-cyl

  • 50,000 miles
I was coming home from taking a friend to get her nails done. As I approached an intersection, my brake pedal went also to the floor and I went beyond the stopping point of the intersection, but did not enter into traffic. It was still that way the next day and I had the car towed to a dealership and was told there was nothing wrong with my brakes. I have had this happen 3 more times since. I do not feel that this is something that should be happening with any vehicle.

- Columbus, OH, USA

problem #6

Jan 062015


  • 103,000 miles


While braking ABS was engaged and worked. After ABS stopped brake pedal was soft. Valve in ABS control unit was stuck open causing brake fluid to loop through and affect brake pressure. This caused a soft brake pedal and increased stop distance. After talking to a local Ford dealership and researching online I found many other Fusion/Milan owners to have this exact problem with the valve in their ABS control unit being stuck open.

- Clarksville, TN, USA

problem #5

Sep 142014

Milan 6-cyl

  • 89,500 miles
On three occasions since mid September I would hit a road anomaly, usually a small pothole, while braking and the brake pedal would go to the floor instantly. With a few rapid panic pumps enough braking is restored to stop. Tried bleeding system after first incident but apparently that is not the problem as event happened multiple times after the bleeding.

- Susquehanna, PA, USA

problem #4

Jun 052014


  • 79,000 miles
While driving down the street if I hit a bump or pot hole while pressing the brakes the brake pedal goes to the floor but does not return to normal position. The car will come to a stop and the brakes will engage to stop the care but the pedal goes to the floor before it will stop. The first time it happened the pedal returned to the position a few hours later. After multiple times of turning the car on and off. The second time it happened I took it into the car dealership. They did get the car to duplicate the problem but said that they couldn't find a problem with my brakes. The dealership contacted Ford and was told that they have never heard of that problem and it may just be a characteristic of my car. I also contacted Ford myself and they told me they have nothing on record for a problem like that and to take it to another dealership and have them look at it. Ford customer care kept telling me that my car was no longer under warranty. It has since happened a couple more times but now the pedal is not returning to normal position it is going to the floor before the car stops. I know my car is no longer under warranty I just want to get the problem fixed. I can not believe that this is a characteristic of my car that I have owned for 5 years and never had this problem before this.

- Sterling Heights, MI, USA

problem #3

Nov 072013

Milan 4-cyl

  • 79,000 miles
My daughter had two episodes where when the ABS brakes were activated she then would experienced a soft pedal for brakes. The first episode was on a dirt road and the second episode was on ice. My husband met her at the second episode site and sure enough the brake pedal went to the floor. My husband turned the car off and when the car restarted the brakes worked fine. We took the car to the romeo Ford to be serviced but they could reproduce the problem. We were forced for obvious reasons to replace both parts of the ABS brakes. My husband spent hours investigating this issue and found other owners with similar stories. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bruce, MI, USA

problem #2

Dec 302012


  • 155,508 miles
While driving approximately 35 mph, I took my foot off the accelerator and the vehicle accelerated until it was then going approximately 50 mph. I pushed down on the brake pedal to slow down several times, but the car did not slow down it continued to drive at that same speed. The vehicle then struck a stop sign and came to a stop.

- Hebron, IN, USA

problem #1

Jul 312012


  • 67,000 miles
The contact owns a 2007 Mercury Milan. The contact stated that the brakes failed while exiting the highway at 55 mph. The contact drove over an uneven road surface and as the brakes were depressed, the brake pedal released to the floorboard. The contact had to use the emergency brake to stop the vehicle. The contact did not locate a brake fluid leak of any kind. In addition, there was no warning of the failure. The vehicle was towed to the dealer but was not repaired. The failure and the current mileages was 67,000.

- Danvers, MA, USA

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