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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Mercury Milan brakes problems

brakes problem

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2009 Mercury Milan Owner Comments

problem #4

Feb 202012

Milan 4-cyl

  • 45,000 miles

A D V E R T I S E M E N T S

Filed a complaint about the same issue in July of 2010. In July of 2010, I replaced the brake pads and rotors. I took the car to the dealer to check the calipers as the rear pads on the passenger side were severely worn and the pads on the driver's side were fine. Dealer indicated the calipers were fine, but had no explanation for the uneven wear. I also contacted Ford directly and they did not have an explanation as to why the pads would wear so unevenly. Back brakes began pulsating again at 44,000 (only 20,000 on pads). I again replaced the pads and rotors as the passenger side was completely worn and driver's side was less than worn. Drove 15 miles and brakes on passenger side were smoking. Towed car on a flatbed to independent mechanic who said passenger side caliper wasn't working.the rotor was warped from the heat, the brand new pads were scorched and the mechanic advised it was a good thing the car was towed to the garage as it was a good chance the area would have caught fire. He replaced the calipers on both sides, the brake pads and turned the rotor on the passenger side. The pads and rotors only had 15 miles on them. The vehicle is on it's 3rd (4th if you count the pads with 15 miles on them) set of pads and rotors and the second set of calipers. This should not happen on a car with 46,000 miles.

- Chippewa Lake, OH, USA

problem #3

Nov 032011

Milan

  • 12,000 miles
The contact owns a 2009 Mercury Milan. The contact was driving approximately 40 mph and depressing the brakes but the vehicle would not respond. The contact lost control of the vehicle, crossed over the highway and crashed into a post. The contact did not receive any injuries. The police were contacted and a report was filed. The vehicle was taken to an independent mechanic and pending an investigation. The manufacturer was not contacted. The failure and the current mileages were approximately 12,000.

- Deerborne Heights, MI, USA

problem #2

Jul 012010

Milan

  • 21,000 miles
The contact owns a 2009 Mercury Milan. While driving approximately 40 mph she applied the brakes and the pedal began to pulsate. The failure began to recur whenever she applied the brakes. She examined the vehicle and noticed that the brake pads were excessively and unevenly worn. The vehicle was not taken to be examined for the cause of failure and was not repaired. The failure mileage was 21,000 and the current mileage was 24,000. The VIN was unavailable.

- Chippewa Lake, OH, USA

problem #1

Feb 042010

Milan

  • 18,000 miles
I own a 2009 Mercury Milan. I brought it in to the dealer on February 4 2010. The complaint was that I was hearing a noise upon braking in forward or reverse. The dealership said that they found the noise. The brake pads in the rear brake caliper were sliding back and forth in the bracket. I was advised that this should not be happening but, it is ok to take the vehicle and drive it this way. I asked what should be done to correct this. They said that they did not know how to fix this problem and had to notify Ford to find out. This has been over a week ago. I have called the dealer back several times. They assured me they would get back to me by the end of the day. That still has not happened. I do not feel safe driving this vehicle. It is still under warranty. How should I move forward on this matter.

- Pequannock, NJ, USA

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