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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
41,730 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan brakes problems

brakes problem

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2010 Mercury Milan Owner Comments (Page 1 of 2)

problem #26

Jan 082017

Milan

  • 114,000 miles

A D V E R T I S E M E N T S

With some snow and ice on road on 1/8/17 in roanoke, va, car brakes went almost all the way to floor and then rear wheel started locking up intermittently. This occurred as backing out of driveway and starting down residential street. I got out of car and had son drive back into driveway. I witnessed the drivers side rear wheel locked down for about 30 ft. Before the wheel started rolling again. Was going very slow at time so no accident. Struggled just to get car back in driveway. Will take car to dealer when weather clears.

- Roanoke, VA, USA

problem #25

Dec 062016

Milan

  • 85,000 miles
ABS engaged and then brakes went to the floor. Brakes have been soft ever since. Dealer replaced hcu but problem persists. Dealer claims brakes are responding correctly. They are not.

- Broomall, PA, USA

problem #24

Jun 082016

Milan

  • 80,000 miles
The contact owns a 2010 Mercury Milan. While driving 5 mph to park, the brake pedal was depressed and the vehicle accelerated without warning. In order for the vehicle to stop, the brake pedal had to be depressed numerous times. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000.

- West Burlington, IA, USA

problem #23

Apr 272016

Milan

  • 49,284 miles

A D V E R T I S E M E N T S

Took car in to Ford dealer for servicing per recall 15S34 on 4/27/16. Dealer notified me that brake lights are; "....stuck on when parking lights or headlights are on -- they work if headlights are off....". (see noughton Ford Aurora, co invoice # focs418452). This is a hazard!!!!!

- Aurora, CO, USA

problem #22

Dec 012014

Milan

  • 21,000 miles
When driving my vehicle downhill, the brakes do not grab at all. Most times on the road, they work fine. Had mechanic check master cylinder, pads and rotors. All checked out fine. He's had other vehicles with same problem, changed all the previous listed parts without any success. Upon changing the ABS module, the problem is solved. My husband's company has a fleet of Ford Fusion (basically same car as my Milan) and people have encountered this same problem which has been resolved when the ABS module is changed. I have also read of many other complaints regarding the exact same issue online. I believe this poses an extremely dangerous situation. The brake pedal goes completely to the floor. I have to use my emergency brake. I have to wonder how many accidents were caused due to the ABS module interfering with the brakes ability to work properly. My car currently only has 25,000 miles and has already been recalled for their lights. I truly believe Ford is aware this is a problem but is denying any responsibility. ## VIN passed ## Mercury Milan 2010 ##

- Wallkill, NY, USA

problem #21

Jun 292015

Milan

  • 78,000 miles
June 2015: Made a 'hard stop' to get out of path of emergency vehicle. Made 2 turns (slowing car down) and safely made turns without incident. Third turn (right turn), released gas pedal, stepped on brakes, brake pedal went low (towards floor), car eventually stopped, approximately 15ft, further than expected. This happened within 10 minutes from initial 'hard stop'. checked brake fluid level, noticed fluid level above minimum line, but also noted fluid color had some color (aware that color in brake fluid is not good). Made appointment for service at dealership authorized service center.service center indicated brake lining problem (not within tolerance), and replaced them. Note: City driving, dry day, light morning traffic. No brake warning light or ABS warning light illumination on dash board. July 2015: Exiting one highway to get onto another highway, needed to brake to get onto exit ramp. Took foot off gas pedal, signaled to turn right, stepped on brake to slow down and exit. Brake pedal went low (towards floor), car took more time to slow down than anticipated. Made way to destination (at reduced speed) and depressed brake pedal to identify if/how car could stop. Called service center, explained what occurred and brought car back to service center. Service center identified master cylinder needed replacing and it was replaced. Note: Highway driving, dry day, midday traffic-light. No brake warning light or ABS warning light illumination on dash board. August 2015: Local driving, on highway, exiting to the right, took foot off gas pedal, then started to depress brake pedal. Car started to slow down then felt rapid thumping underfoot while depressing brake pedal, brake pedal went low (towards floor). Car eventually stopped. Check brake fluid level (at max line) and fluid color clear. Car towed to dealership service center. It is still there.

- Brooklyn, NY, USA

problem #20

May 242015

Milan

  • 39,575 miles

A D V E R T I S E M E N T S

Driver rear brake light stays on when lights are on. People stop me and say the brake light is too bright when they are following me. They tell me this is a safety hazard because they have to look at it and they get annoyed.

- Star City, IN, USA

problem #19

Apr 102012

Milan 4-cyl

  • 30,000 miles
Driver side rear brake light is fully illuminated at all times when the headlights are on. This is a safety issue and replacement of the driver side taillight is $400+.

- Stillwater, MN, USA

problem #18

Feb 092015

Milan 6-cyl

  • 48,364 miles
The driver's side break light is hyderactive when my headlights are on. When the headlights are off the break light works fine. This seems to be a popular issue with many Mercury milians. The part was $377 to replace it and I have no had the car a full year. Also my driver's side actuator in my headlight went as well. My first car purchased ever and it was Ford and I have had nothing but issue with the car. Disappointing.

- Falls , PA, USA

problem #17

May 012014

Milan 4-cyl

  • 17,281 miles
It first started with the passenger rear tail light. The led brakelight failed, led lights are known to last for 20+ years and these lasted about four. After that a bulb went out, when the bulb was replaced it still didn't resolve the issue. There are two components to the tail light, an inner light attached to the rear trunk and a outer light on the actual rear body. First, the inner passenger went out, then the inner driver's and then the outside passenger. Now finally, the outside driver's side has started flickering. Doing minor google searches immediately returns results with other vehicles having the same problem.

- Seattle, WA, USA

problem #16

Dec 012014

Milan 4-cyl

  • 51,425 miles

A D V E R T I S E M E N T S

Driver side tail lamp assembly is not functional seems the led portion of the taillight assembly needs to be replaced at a cost of $400-500 from the dealer. This is the second taillight in the 2 years of ownership that it has had to be replaced. Very poor design and safety concern of mine since this is no longer a $2 bulb replacement but an entire taillight assembly.

- Taylor, MI, USA

problem #15

Nov 062013

Milan

  • 12,707 miles
The initial incident in November, 2013 was the failure of the passenger side rear led tail light assembly. This resulted in the brake lights not operating when the brakes were depressed. A police officer stopped the car for a warning due to the brake light failure. Mileage on the car at the time was 12,700 miles. Due to the safety hazard the repair was needed. The entire assembly, not just a single bulb needed to be replaced. Approximately 10 months later in September, 2014 the driver side rear led tail light is now malfunctioning in the same way. Brake lights are again flickering and not working when the brakes are depressed. Mileage on the car at the time of this next failure was 16,100 miles. The dealer quoted price to repair is over $450! this car is garage kept, well maintained and has not been in involved in any accidents. Ford should fix this defect under a safety recall free of charge to customers!

- Wanaque, NJ, USA

problem #14

Oct 202014

Milan 4-cyl

  • 76,000 miles
Driver side rear brake light staying illuminated constantly as if the brake is pressed and nearly caused crash (I had two small children sitting in the back of my Milan), had the vehicle behind me not went into the ditch a collision would have been inevitable. Please look into this problem as it has the potential to cause bodily harm and injury to the occupants. I had no idea there was a problem with constant illumination until this point. Upon scheduling an appointment at the Ford dealership and doing a little research I see this is a frequently reported problem but no recall has yet been issued nor an investigation. Also since learning of this problem this morning and observing the vehicle brake lights there is also a flicker of lights every so often.

- Elberta, AL, USA

problem #13

Feb 032012

Milan 4-cyl

  • 32,141 miles
Right rear brake light stays engaged constant, 100% luminous when headlights are on. Dealer replaced complete tail lamp assembly January 1, serviced February 2012 under warranty. Mileage 32141. Now a second time same problem with same right lamp. Not sure how long it has been that way. I was notified by family member when they were following me home one evening. 70000 miles. These led lamps are expensive, seems as if lighting has faulty parts assembly malfunction instead of a routine light replacement. Multiple complaints listed here for same issue. Is there a recall? I have not received anything for a recall. Now has become a safety concern.

- Coxs Creek, KY, USA

problem #12

Oct 122014

Milan 6-cyl

  • 18,000 miles
Rear left brake light is malfunctioning -- local shop said it is not the bulb, rather the whole rear (left) light assembly and the sensor attached to the brake pedal. This car only has 18,000 miles on it -- this should not be failing at this point -- cost to repair is approx. $1000 (for parts, labor) -- others also believe this to be a manufacturer defect -- a 'recall' should be done -- the brakes are a safety issue -- if the driver behind you doesn't see the brake lights come on, the Milan can get read-ended.

- Westfield, NJ, USA

problem #11

Aug 012012

Milan

  • miles
The tail lights on the car keep fading out. The right tail light is completely out and the left tail light flashes, instead of just staying on as the brake is being pressed.

- Las Cruces , NM, USA

problem #10

Aug 052014

Milan 6-cyl

  • 53,000 miles
The passenger side led brake light assembly is constantly illuminated as if the brakes are applied but they are not. Makes a safety hazard as it is distracting to drivers that are following and they may misjudge my braking. This is the second assembly that I have had go faulty. The first was the day I bought it but the dealer replaced the $400 part for free.

- Harvest, AL, USA

problem #9

Jul 242014

Milan 4-cyl

  • 20,800 miles
Twice tail lamp has failed & is not under warranty. Brake lite quits working without driver knowing.

- Bethel Park, PA, USA

problem #8

Jun 042014

Milan

  • 20,000 miles
Led brake light flickers on and off.

- Hayward, WI, USA

problem #7

Mar 162014

Milan 6-cyl

  • 43,000 miles
One month after my NHTSA complaint # 10563879, the left side tail/brake light system is now responding in the same manner. Ie: brake lights function normally during the day without the tail lights on, but when tail lights are activated, they shine at full 100% intensity, as if the brakes were applied. Brake application is now only shown by the small third center light. Whenever I see a Milan in my city at night, which is the only time it will be evident, I try to follow it to see if it has this issue also. I'll find that usually 1 or both of this vehicles lights do this, and the owners do not realize it. I feel this is a widespread safety issue, compounded by the owner being unaware of a problem. No dash warning is shown. And yes, Ford wants $400 for this lamp. Replacing it is the only fix.

- Findlay, OH, USA

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