NHTSA — Exterior Lighting Problems

2010 Mercury Milan (Page 5 of 7)

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
45,464 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan lights problems

lights problem

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2010 Mercury Milan Owner Comments (Page 5 of 7)

« Read the previous 20 complaints

problem #49

Jul 222014

Milan 6-cyl

  • 85,000 miles

A D V E R T I S E M E N T S

The drivers side brake light has intermittent operation. The lamp cannot be replaced like a regular turn signal lamp.

- Methuen, MA, USA

problem #48

Jul 242014

Milan 4-cyl

  • 45,000 miles
Left and right brake lights stay on brake lights when lights are turned on.

- Bristolville, OH, USA

problem #47

Jul 232014

Milan

  • 54,000 miles
Brake light tail light just stopped working. Seems to be a common expensive problem that Ford should stand by. I wish there was an aftermarket tail light assembly. Led's should last longer than four year's.

- Marshalltown, IA, USA

problem #46

Jun 042014

Milan

  • 20,000 miles

A D V E R T I S E M E N T S

Led brake light flickers on and off.

- Hayward, WI, USA

problem #45

Sep 012013

Milan

  • 90,000 miles
Both tail lamps illuminate irregularly. Sometimes one will stay on all the time as if braking, other times one will come on, but flicker and still other times they won't work at all. While driving, I have no idea if they are working correctly or not. I am concerned that I will get hit from behind due to this problem.

- Plymouth, MI, USA

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problem #44

Apr 012014

Milan 6-cyl

  • 44,256 miles
Driver's side taillight illuminates as if the brakes are applied the entire time the headlights are on.

- North Mankato, MN, USA

problem #43

May 282014

Milan 6-cyl

  • Automatic transmission
  • 49,500 miles

A D V E R T I S E M E N T S

The contact owns a 2010 Mercury Milan. The contact stated that the rear brake light illuminated. The contact mentioned that there were no warning lights illuminated on the instrument panel. The failure recurred. The manufacturer was contacted. The vehicle was taken to the dealer. The technician diagnosed that the tail light assembly needed to be replaced. The failure mileage was 49,500 and the current mileage was 50,000. Updated 8/12/14 the consumer stated the right stop light was always on with the tail light. Then the right side light went out. Updated 09/23/14

- Pittsburgh, PA, USA

problem #42

Jan 012014

Milan 4-cyl

  • 16,000 miles
Back tail light assembly (led panel) of the 2010 Milan is faulty. Some lights would not light up at all and at one point someone reported none were lighting up. The car was just over the warranty with only 16,000 miles. Checking online it appears this is a serious problem with this model and year car and many have experienced the problem with low mileage even with replacement panels (at upwards of $400 for the part). Since it is impossible for a driver to know if/when the lights are or are not working - it is a serious danger for anyone driving behind a Milan. NHTSA should force a recall of the parts before someone is rear ended and killed. Ford and their dealerships do not care.

- Lincoln, NE, USA

problem #41

Feb 012014

Milan 6-cyl

  • 32,000 miles
When the headlights switch is in the on or parking lights only, the right and left brake lights come on at full brightness. When brakes pedal is depressed, there is no change in brightness of right and left brake lights and the center rear brake light illuminates. When this was taken in for a required NY state inspection, the vehicle failed due to this issue. The mechanic working on the vehicle has stated that this is a very common issue with this year, make and model. Dealer has been contacted and stated the cost would be in excess of $1,000 to repair this issue. This is a safety issue that is most likely to lead to rear end collisions and is common in several different vehicles of this year, make and model. Manufacturer should be recalling vehicles of this year, make and model to repair this issue.

- Liverpool, NY, USA

problem #40

Feb 052013

Milan

  • 29,500 miles
After being told on several occasions that our left tail light and brake light was not working, on 5/19/14 our 2010 Milan was taken in for routine maintentance by the dealer. At that time, they were asked to address the tail light and brake light problem. The vehicle had 35,070 miles on the odometer and although the new car warranty had expired, we had purchased both premium care and esp at the time of purchase to the tune of over $2000. I was shocked and very angry when I was informed that the left led tail light would need to be replaced at a cost of over $400 and it would not be covered under either program. Subsequently, in checking the small print, I discovered that led lights were indeed excluded under either program. Checking further, I found that there are numerous complaints of what certainly appears to be a manufacturer defect and a safety issue regarding the led tail lights the Ford dealer service advisor did not seem be surprised at my outrage since this seemingly is a problem that he evidently has dealt with before. Now it appears my right brake light is staying lit and does not function when the brake is applied and I could be faced with a $1000 repair bill. Evidently Ford is going to have to be forced to address this problem. One could be driving along without knowing their stop/brake lights were not working since there is no visual alert on the message center and wonder why they were suddenly rear-ended by a following vehicle at a traffic light. Besides the expense to the owner, there is a real safety issue that needs to be addressed! the lack of brake lights could result in serious injury and or death and considerable damage. The problem is an obvious defect in materials if not workmanship and the company is clearly liable. The life expectancy of led light strips is certainly much longer than the ordinary light bulb, so what is going on?

- Conway, SC, USA

problem #39

May 202014

Milan 4-cyl

  • 30,000 miles

A D V E R T I S E M E N T S

The passenger side led tail light is no longer working. The car is not even 5 years old yet. Leds should not fail this quickly since this is a critical safety part. My understanding is that it is not covered under my Ford premium level extended warranty. It is a costly part.

- Manalapan, NJ, USA

problem #38

Apr 262013

Milan 4-cyl

  • 40,000 miles
Brake light failure. Car has led brake/tail lights. Brake light on left side would intermittently flash when headlights on. Changed complete taillight. ($375) problem fixed. 13 months later same brake light failed, brake light does not illuminate at all. Wiring ok, needs another tail light assembly. Another $375.

- Britt, MN, USA

problem #37

Apr 022013

Milan 4-cyl

  • 43,000 miles
In April 2013 I noticed that my left back tail light would go out and come back on intermittently. Eventually the tail light stayed on, but it was not a normal tail light the brightness indicated that it was a brake light. Every time I turn on my lights the brake light illuminates as a tail light. Now March 2014 my brake light in my back window went out. I replaced the bulb in this light. Two weeks ago May 2014 my tail light on the right side went out and when I used my brakes the right brake would blink like a blinker. Currently today. I have a tail light on the left that is as bright as the brake, when the tail lights are on I don't have a brake light. When the lights are off the brake light works. On the right side I do not have a tail light or a brake light. So when the lights are on, I have one tail light out completely. When I have my tail lights on the only brake light I have is in the back window. I called today about replacements and was quoted $376.20 a piece! that is only the part. I did have an electrician friend come out and test the wiring and nope not the wiring, it is all in the light. I can not afford to get this fixed. Ford needs to step up! this is the 6th Ford we have had. This is the only issue I have ever had. If Ford does not take reasonability I will be trading it in for a Toyota!

- Charlestown, NH, USA

problem #36

Apr 062014

Milan 4-cyl

  • 52,000 miles
I was asked to pull over by a friend who told me the brake lights weren't activating on the passenger side of the vehicle. Center and left side were operational. When I turn off the headlights, the brake lights are operational. An obvious system failure within the sealed light. Cannot replace this led light, the entire tail lamp unit must be removed. Checked with various parts and dealership ($400+) seems excessive for a tail light that costs $2-3 in an ordinary tail light system.

- Jersey City, NJ, USA

problem #35

Nov 012013

Milan

  • 23,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that the driver's side rear tail light failed and remained illuminated after the brake pedal was released. The dealer performed a diagnostic which located the failure at the led assembly circuit board. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 23,000 and the current mileage was 24,500.

- Milton , DE, USA

problem #34

Mar 062013

Milan 4-cyl

  • 42,000 miles
Purchased this Milan in 2011 with 22K miles. Immediately noticed issues with the 6-speed 6F35 automatic causing the car to stop accelerating under load, leaving me dead in the water when merging in traffic. I was not informed that Ford already knew of issues and I was in and out of the dealer with nothing done, until the trany had more damage. It was repaired but never properly stress tested, by either of two dealerships I went to. According to the tsb if the trany exhibited certain grades of failure, it required reprogramming and then valve body replacement, followed by a stress test to verify there was not any more extensive damage. The most I got after the valve body was changed was a suggestion that I change my trany fluid that had already been changed by Ford 20K miles earlier. I then started having issues with the rear tail lights (brake/parking), with ones flickering intermittently in the cold and then dieing completely, or going full intensity and never switching back to just parking light mode. Had to replace both at high cost, Ford lists $400 each, basically for the equivalent of a $2 bulb. I am an ee, specializing in manufacturing, and after taking one of the failing ones apart found it is was probably related to poor part choice or design. There was nothing damaged due to water or impact. I would dump this vehicle, however I still have payments and ethically I can not sell it on the open market worrying somebody else may have a dangerous issue with it due to the questionable transmission. If the transmission had any type over stress that required the level if testing mentioned in the tsb, which is almost impossible to do in vehicle, the whole trany should have been pulled.

- Plaistow, NH, USA

problem #33

Mar 162014

Milan 6-cyl

  • 25,315 miles
Trailing driver noticed issues with left taillight flickering intermittently....a visit to forums indicate a widespread problem with costly repair and Ford not wanting to take ownership of the problem...updated 10/06/14

- Madison , WI, USA

problem #32

Mar 202014

Milan 6-cyl

  • 38,000 miles
If headlights or parking lights are on, left and right stop lights do not change brightness when brakes are applied. The brake light in the rear windshield does come on as it should.

- Baytown, TX, USA

problem #31

Mar 162014

Milan 6-cyl

  • 43,000 miles
One month after my NHTSA complaint # 10563879, the left side tail/brake light system is now responding in the same manner. Ie: brake lights function normally during the day without the tail lights on, but when tail lights are activated, they shine at full 100% intensity, as if the brakes were applied. Brake application is now only shown by the small third center light. Whenever I see a Milan in my city at night, which is the only time it will be evident, I try to follow it to see if it has this issue also. I'll find that usually 1 or both of this vehicles lights do this, and the owners do not realize it. I feel this is a widespread safety issue, compounded by the owner being unaware of a problem. No dash warning is shown. And yes, Ford wants $400 for this lamp. Replacing it is the only fix.

- Findlay, OH, USA

problem #30

Mar 112013

Milan 4-cyl

  • 35,000 miles
My wife noticed apx 1 year ago that her left brake light was not working. We discovered it was led & apparently the complete tail light assembly needs changed. We recently brought it to our Ford dealerships' attention, but they said they did not know how to fix. Although, we realize that occasionally, changing lamps is the owners responsibility, we feel that changing a very expensive tail light assembly is not the norm. This car has had no wrecks & no after market devices of any kind. Please help!! thank you

- Casper, WY, USA

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