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really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
76,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan steering problems

steering problem

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2010 Mercury Milan Owner Comments (Page 4 of 5)

« Read the previous 20 complaints

problem #24

Mar 142015

Milan 4-cyl

  • 65,400 miles


Driving on highway at 65mph when the service power steering light comes on and the power steering goes out with stability control. It was very hard to just keep the car in the lane of the highway not to mention to turn the car. This had happen twice before with a Ford dealership resetting the sensor. This time the car went into the Ford shop coming out with them having to replace the power steering unit for a cost of $1700 but when they reported it to carfax it was only reported as an alignment and inspection! I feel that Ford knows this is an issue with this model car.

- Atlanta, GA, USA

problem #23

Mar 112015

Milan 6-cyl

  • 70,000 miles
While driving, as I turned the steering wheel the turn was slow to respond and turning back to straight driving position, steering wheel was extremely hard to turn which almost caused me to hit a parked car. After parking (which took extreme effort and arm/shoulder pain) and starting again, automatic steering ability had failed and indicator light read "service power steering now". the car can not be driven because it is too hard to turn steering wheel and for fear that the lack of power steering will cause an accident. I also noticed that there has been numerous similar complaints posted on the internet with the same problem and concerns. Please add my vehicle in the recall list so that not only I and my family will be safe but also anyone else that may be on the road who can be involved in an accident caused by the inability to maneuver safely due to no power steering capability. According to Ford's motto "built for the road ahead", I can't get to the "road ahead" safely without power steering.

- Philadelphia, PA, USA

problem #22

Mar 092015


  • 84,000 miles
I was driving down I94 in washtenaw county and I received a notification to the extent "service power steering systems" within the next 5 minutes I completely loss power steering. Once in a safe location, I turned off the car and restarted; the problem remained. Repeated twice to no avail. Representatives at Ford client relations states "no outstanding recalls for this issue" dealer states "not a lot of known problems that they have seen". I reiterated to both that my research shows the opposite that there have been numerous incidents of the same report.

- Ann Arbor, MI, USA

problem #21

Nov 192014

Milan 4-cyl

  • 60,000 miles


The electric power assist steering would fail intermittently and a message would display to that effect most of the time. Sometimes restarting the car would make it work and other times it would just start working.this only happen when the car was not rolling but we could not trust it and had it replaced, at a cost of $1789.

- Muskegon,, MI, USA

problem #20

Jan 142015


  • 94,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that while driving at approximately 30 mph, the service advance track and the power steering lights illuminated as the power steering seized. The failure recurred on multiple occasions. The vehicle was taken to a dealer and was not repaired or diagnosed. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The VIN number was not available.

- Detroit, MI, USA

problem #19

Jan 252015

Milan 4-cyl

  • 75,000 miles
Power steering completely gone 5 min after warning light and chime sounded, and display on dash said power steering failure and service advancetrac now. Seems very dangerous to be driving and only have 5 minutes before you lose your steering. Warning light was a car with curvy tire tracks. This needs a recall due to its dangerous implications.

- Middleburg Heights, OH, USA

problem #18

Jan 252015


  • 72,000 miles


Power steering failure, difficult to handle, light on.

- Cleveland, OH, USA

problem #17

Jan 302014


  • 65,000 miles
Driving down the road power steering was lost and control of the vehicle was lost causing to hit a curb damaging rack and pinion tie rod ends, wheels and tires and alignment.

- Nogales, AZ, USA

problem #16

Dec 202014


  • miles
Wife was driving car got aural warning accompanied by service power steering, and service advancetrac sys with the skidding car symbol on dash. Complete loss of power steering. There were no prior noises/steering issue that would have lead us to believe there was a problem and thankfully there were no adverse weather conditions such as snow or ice or need to avoid a collision she could barely steer vehicle.

- Wellsville, OH, USA

problem #15

Dec 142014


  • 68,000 miles
The contact owns a 2010 Mercury Milan. While driving 40 mph, the power steering warning light illuminated. The vehicle was taken to the dealer who diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 68,000. The VIN was not available.

- Palmerton, PA, USA

problem #14

Dec 012014

Milan 4WD 6-cyl

  • 94,371 miles


While traveling at approximately 30 mph, we heard an alert chime and saw the message "service power steering" and "service advancetrack" on the dashboard. We drove approximately one more mile and then the power steering quit working, causing it to very difficult to steer the vehicle.

- Allen Park, MI, USA

problem #13

Jul 022014


  • 130,000 miles
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 10 mph, the steering wheel seized and excessive force on the steering wheel was required. The power steering warning light illuminated. The failure recurred multiple times. The vehicle was taken to a dealer for diagnosis. The technician stated that the power steering needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 130,000.

- Petersburg, VA, USA

problem #12

Sep 202014

Milan 4-cyl

  • 103,000 miles
My power steering went out. Was told by Ford dealer entire system must be replaced.

- Westland, MI, USA

problem #11

Aug 022014


  • miles
Power steering recall: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. I called Ford Motor Company regarding my vehicle 2010 Mercury Milan premier because I had to have my power steering replaced on my vehicle. The dealership stated that I would have to call Ford and inform them that my car should be listed in the recall. When I called I was transferred to customer relations. The woman was very rude and kept repeating the same thing over and over. I explained to her I understand the protocol I just want to make sure that information regarding the call will be submitted about my vehicle power steering was serviced on my Milan and if there was anything further that I could do regarding my vehicle possibly being in the recall. Her tone of voice was very rude and she didn't seem to care about my concern. I am considering purchasing a Honda vehicle. When my power steering went out it was four occurrences 3 times on the freeway and once leaving from work. Not only was my life and danger but the other drivers and my family members who were in the vehicle with me. So to speak with someone who does not care about my concern is very upsetting and I do not want to drive anymore Ford/Mercury vehicles.

- Plymouth, MI, USA

problem #10

Oct 052014


  • 93,764 miles
As I was driving down the street, I heard a chime noise I looked down at my dash and my car said service advancetrac and service power steering. I noticed my power steering was starting to slowly go out. As I reached my destination, and then started my car to leave, my car now said service power steering now, and service advancetrac. At this point my car had no power steering at all, leaving me stranded hours from home.

- Marysville , CA, USA

problem #9

Jun 082014


  • miles
Traveling to army national guard drill during the early morning hours is when this occured. I was going speed limit while turning right onto an onramp which leads to the highway. There was a weird vibration in the sterring wheel and it failed and could not be turned back from the right position. I am strong and I could not move it. This malfunction cause my car to smash into a tree. I was knocked out, head injruy, and very bad back/shoulder injury. I was taken by 911 to the hospital and I have been treated for multiple things. Ford is yet to repond to anything or to offer some sort of settlement for this which is absolutly their fault. I have got a lawyer to keep sending demands to Ford. Now, I saw on the news that this is actually a problem they are now finding out about and claiming no one has been seriously hurt from it...well this is not true as I did. I am also seeking a negligence claim because a week prior, they replaced a faulty transmission in my car which also could have lead to this. Hopefully your Agency does some serious investigation.

- Medford, MA, USA

problem #8

Jul 232014


  • 83,000 miles
As I was driving my car, the vehicle steering became hard to steer and within minutes, the steering became non-existent. I had to put on hazards in order to avoid an a car from hitting me and to try to get to a safe place with pretty much no steering power.

- Lithonia, GA, USA

problem #7

Aug 282014


  • 38,000 miles
I was driving down a main road at 25mph and the power steering went out. The light indicator came on and the dash read automatic power steering failure I could have been on a major highway going 65 and crashed and or killed. I am reporting this as it should be recalled!!!! I only had this car 11 months! I can fix it but am now too afraid that something else will happen. I need to know how to file a lawsuit as this had taken a told on my well being.

- Selinsgrove, PA, USA

problem #6

Apr 212014

Milan 6-cyl

  • 104,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that while driving at unknown speeds, the steering wheel became hard to turn and the power steering light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure and current mileage was 104,000. Updated 7/14/14

- Bunnlevel, NC, USA

problem #5

Jan 182014


  • miles
I was traveling at night, at a speed of 30 mph. I heard a bell and looked at my dash and saw a message that said powertrac service now. I pulled over to a parking lot, restarted my car, and at this point.... there was no power steering. Thank god my husband was with me. I couldn't even turn the wheel myself. I was lucky that our children were not in the car. There is to many of these same issues listed within the last month. Oh and by the way, I had my car serviced (at the dealership) yesterday and was told my car was great! wondering what in the world is going on.

- Pembroke, NC, USA

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