Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

4.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,673 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan wheels / hubs problems

wheels / hubs problem

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2010 Mercury Milan Owner Comments

problem #1

Feb 062012

Milan 4-cyl

  • 26,673 miles

A D V E R T I S E M E N T S

No incident to report...yet. This complaint is re safety recall notice 11S23 (NHTSA campaign id number 11V574000.) as noted in the "remedy" section, Ford notified me of the recall; on February 6th, the dealer (brandon Ford in Florida) inspected the vehicle and determined that replacement was necessary. Brandon Ford did not have the necessary parts in stock; I was told they would call when they arrived. On March 15th, still with a defective vehicle, I contacted brandon Ford again and explained that I had to drive the vehicle back to Michigan on April 13th. Today (3/16), I was told that they still do not have the parts and don't know when they'll get them. [xxx] at brandon Ford told me that I (not them, not Ford) could try other dealers or call the Ford customer service # (I guess I have to.) two months should be more than enough time to fix their problem. So although a "remedy" has been outlined in the NHTSA database, there appears to be no concern by Ford to actually implement and no follow-up by NHTSA to verify that Ford fixes the problem. I'm afraid to drive the car from Florida to Michigan. It needs to be fixed (without me having to call all over Florida looking for a part to replace their defective part) or they need to give me a loaner car. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oscoda, MI, USA

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