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NHTSA — Power Train Problems

2011 Mercury Milan (Page 2 of 2)


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
61,491 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Mercury Milan drivetrain problems

drivetrain problem

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2011 Mercury Milan Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #7

May 232013


  • 45,000 miles


I had five separate incidents where my 2011 Mercury Milan lost all power and acceleration before I was able to take it to a dealership. Twice right when I started my vehicle the car had no power to move from park and the wrench light was on. When I shut it off and turned it back on it struggled to start at first but then started and drove normally. The other three times I was driving down the street (luckily not a highway) at around 40 mph and all of a sudden the car shook, the wrench light came on, and I lost all acceleration and power. I quickly turned my hazards on and coasted to the side of the road where I shut off the car. Again when I started the vehicle it struggled a bit but then started normally and the wrench light went off and drove like nothing had happened. I only got about 2 miles down the road when it lost power again...and then again. When I took it to the dealership they said it was a throttle body issue and that the Fusion/Milan have been having this problem. I was shocked this wasn't covered under my 5 yr 60,000 mile warranty. What was even more troubling is the fact there has not been a recall on this part given the huge problem with it. Come on Ford, really" is it going to take someone getting hurt or worse killed before you issue the recall" all you have to do is search this issue and you will find dozens of reports and forums with people having the same problem. Luckily the dealership I was able to get my vehicle to (I took it to the closest one to my home because I was afraid of losing power while on the highway and possibly getting in a wreck) was able to get the part in about 7 days even with it being back ordered. In total I ended up dropping about $400 to replace it. I'd be very disappointed in Ford if a recall wasn't issued and I didn't get this money back.

- Jeffersonville, IN, USA

problem #6

May 212013

Milan 6-cyl

  • 58,690 miles
After driving about 28 miles the car lost power while going downhill at 75 mph on the freeway. The "tool wrench" light came on and the car continued to lose speed. Pulled into the emergency lane and put the vehicle in park. Put it back in drive and the RPM jumped from 900-1100 RPM and car surged at about 3-5 mph; it would not go faster than 10 mph. Stopped and put it back into park and turned off the ignition and let the car sit for about 1 minute. Restarted the car and it started very roughly, it did smooth out and idled at 1000 RPM. The "tool wrench" light was no longer on and the car drove normally the rest of the way home which was about 11 miles. The car has almost 59K miles on it.

- Taylorsville, KY, USA

problem #5

May 052013


  • 38,431 miles
I had just pulled out of my driveway, pushed on the gas, and the car started sputtering and jerking and came to a stop. The "wrench" light and "check engine" light were lit up on the dash.thinking perhaps just a fluke, I turned the car off for a few minutes, then turned it back on and let it idle for a minute. The wrench and engine light were no longer displayed, so I drove max speed was maybe 15 or 20 mph. Not 30 seconds later, the car again did the same thing, with the wrench and engine lights coming on. Luckily I was at a stop sign and in a residential neighborhood. I turned the car off again, and drove back home this time. It was really scary. Luckily I wasn't driving on the interstate at a high rate of speed! definitely a safety issue here! a friend of mine with a computer diagnostic thing, came over and tested the car about an hour later. The error code was throttle actuator control system. My friend cleared out the code and I was able to drive it around the block without it happening again. I plan on taking it to the dealership tomorrow. According to these similar complaints, it appears to be the throttle body and not a cheap fix!

- Long Beach, MS, USA

problem #4

Apr 162013

Milan 6-cyl

  • 40,000 miles


I was sitting at a red stop light, and then the traffic light turned green. I lightly pressed the gas but the car would not go, and all a sudden I looked down and the check engine light is on. I pulled over to the side of the road (while turning hazard lights on), placed car in park, and turned the car off. I turned the car back on (started just fine) and attempted to go again to get to a safer destination (was right in the middle of the intersection). The check engine light remained on and the car would not go any faster than roughly 5 miles per hour. Then the wrench light came on (which apparently means a transmission problem). I pulled the car over again and called for help. Eventually I got the car into a parking lot (meanwhile traveling at about 5 miles per hour and blocking 5 O' clock rush hour traffic). Car had to be towed to nearby shop. They told me the throttle body had quit working (stuck closed) and the car was not getting enough air into the gas for the car to run properly. 400.00$ later, it was fixed. I have had the car for a little over a year and put about 10,000 miles on it since purchase. Ridiculous.

- Holt, MI, USA

problem #3

Mar 072013


  • 13,000 miles
Transmission issues: Problem mainly occurs when shifting from 2nd to 3rd gear while in "drive" or automatic mode. Under slow to moderate acceleration, the engine rpms go up to approximately 3,500 proceeding to shift abruptly into 3rd gear. This issue can be replicated whether the vehicle is at normal operating temp or below. This has caused wheel spin with wet and snow covered roads resulting loss of control/ skidding while turning under the above circumstances. The hard shifting was noticed the day I bought the vehicle and more so during the last snow fall when it became a concern!

- Otsego, MN, USA

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problem #2

Jan 312013

Milan 6-cyl

  • 36,506 miles
I have experienced this problem twice. The car loses power, traveling at 65mph on highway and car lost all power. The wrench light came on. Pulled over, turned car off and restarted. Light went off and car was drivable. The second time occurred while car was stopped and when I proceeded to accelerate, the car had no power. I took it to the Ford dealer and they said the throttle body needed to be replaced as it had a short. This was not included in my powertrain warranty. I have read info on this and it appears that it is becoming more common. It is too dangerous to be losing power while driving on a freeway and lose all power. This car only had 36,500 miles so no reason unless it is a defective part.

- Arlington, TX, USA

problem #1

Oct 092012

Milan 6-cyl

  • 44,000 miles
I was driving at about 70 mph on I-70, when the car lost all engine power, like it died, I was fortunately getting ready to exit, and was in the right lane, so coasted the car off to the side. A wrench light came on, had it towed to dealer, who so far cannot duplicate it or get a code for it to show. He wants to keep it awhile to figure it out. I am advance complaining since I have seen this problem on here for another Milan, and have found the same complaint on this site 21 times for the sister car to this, the Ford Fusion. It has been the "throttle body" that was bad on the others. It is very dangerous, whatever it is. Also this car has rolled the windows down by itself, when I have been in a store. It was raining and when I came out both my front windows were down, and interior was wet. They were up, since it was raining, when I locked it and left.

- Kansas City, KS, USA

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