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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
87,925 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Monterey drivetrain problems

drivetrain problem

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2004 Mercury Monterey Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #36

Mar 012012


  • 155,575 miles


The contact owns a 2004 Mercury Monterey. While driving approximately 25 mph, the transmission failed to operate. The vehicle was coasted to a stop and then towed to the contact's residence. Four months later, the vehicle was towed to an authorized dealer for a recall repair under NHTSA campaign id number:12V006000 (power train:automatic transmission:torque converter); however after the repair was performed the failure recurred within five hundred miles. The vehicle was taken back to the dealer who refused to repair the vehicle a second time. Currently the vehicle remained at the dealer without being repaired. The manufacturer was notified of the defect. The approximate failure mileage was 155,575.

- Tamaqua, PA, USA

problem #35

Aug 102012

Monterey 6-cyl

  • 115,180 miles
About 5 or 6 months ago we started to notice that my car is jerking when it drives - especially when accelerating and going up hill, but will do it at other times as well. It seems as if maybe the transmission is slipping or something is not 'catching' as it's trying to accelerate. We received a recall notice about the power train so we assume that this may have to do with the recall, but are still waiting for word of a fix for this issue.

- Etters, PA, USA

problem #34

Nov 162011


  • 85,000 miles
Vehicle is stuttering, does not accelerate properly. Stalls. Received recall notice torque converter recall notice 3 months ago called Ford the parts are not in for repair. Parts still not available. Check engine light came -took it to 3 shops including local Ford dealership $1500 later not fixed."??" help!!!! unemployed in Ohio.

- Hamilton, OH, USA

problem #33

Oct 092009

Monterey 6-cyl

  • 98,000 miles


Traveling on cruise control @ 70 mph in left lane of 4 lane divided hwy....vehicle started to slow down and RPM increased. Coasted to a stop to the shoulder across heavy traffic. Engine ran normally but vehicle would not move forward or aft on its own power. Dealership ideed problem as sheared shaft in transmission. Tranny was replaced at my cost with a Ford rebuilt (has same shaft part that sheared in the original). Have received initial recall notification but nothing else. Bottomline: No luck to date on recall.

- Seaford, VA, USA

problem #32

Nov 122011

Monterey 6-cyl

  • 87,083 miles
Lost power while driving, had to have the transmission replaced at a cost of $2,784.40. Received letter from Ford regarding recall notice 11S25/NHTSA recall 12V-006. Letter stated that I would receive a second letter during second quarter of 2012 with details on refund process. It is now the 3rd quarter of 2012 and haven't received any additional information. When I enter the VIN # on Ford's website, it states that my vehicle isn't under the recall.

- Canton, OH, USA

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problem #31

Jul 172012


  • miles
The contact owns a 2004 Mercury Monterey. The contact stated that she received notification of NHTSA campaign id number: 12V006000 (power train:automatic transmission:torque converter) and took the vehicle to the dealer for repairs. The dealer did not have all the necessary parts in order to perform the recall repairs. The vehicle was not repaired. The manufacturer was notified of the issue and advised the contact to go to a different dealer to have the recall repairs performed. The contact had not experienced a failure. The current mileage was unknown.

- Islip, NY, USA

problem #30

Jul 132012


  • 72,000 miles


I was driving on pa turnpike and without warning van stopped moving. Loss power to move forward or backward. Very scary! almost struck in rear by tractor trailer. Had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to safety. Found out that there was to be recall on my vehicle. The recall letters were due to be mailed out in the 2nd quarter of 2012 (I never received one, and I am an original owner). Ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. I am now understanding that prior vans that have had a replacement part have also failed for a second time. I am very scared about diving this van again.

- Media, PA, USA

problem #29

Nov 062010


  • 138,306 miles
The contact owns a 2004 Mercury Monterey. The contact stated that while driving 25 mph the vehicle stalled. The vehicle was towed to the contact's personal mechanic and the transmission was replaced. Several months later while driving 25 mph, a child passenger noticed that they could see the roadway from the third row seat. Upon investigation, the contact noticed that the vehicle had rust along the driver and passenger sides of the frame where the third row seat was connected. Two months later the vehicle would not start and was towed to the contact's personal mechanic but the failure had not been diagnosed. The vehicle was not repaired. The failure mileage was 138,306 and the current mileage was 173,476.

- Marysville, OH, USA

problem #28

May 072012


  • 120,000 miles
The contact owns a 2004 Mercury Monterey. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number 12V006000 (power train: Automatic transmission: Torque converter). An authorized dealer was notified and stated that the necessary parts would not be available until June 2012. The contact felt that this was an unreasonable time frame for a part that could ruin the transmission to become available. The failure mileage was 120,000.

- Camarillo, CA, USA

problem #27

May 032012


  • 70,000 miles
The contact owns a 2004 Mercury monetary with 70000 miles. While entering the freeway the vehicle was slow to accelerate from 0 to any speeds, which almost caused a crash. The contact also stated that the vehicle would have trouble shifting into gears. The manufacturer was contacted about the failure and told the contact that the torque converter was under recall, 12V006000 power train:automatic transmission:torque converter had to completely fail before they would make repairs. The vehicle was not repaired.

- Acton, MA, USA

problem #26

Jan 032006


  • 8,000 miles


Powertrain: Front wheel bearings went out (squeeling sound) in 2006 with 8K miles on vehicle. A tsb was out for that issue and the wheel bearings(2) were replaced. The front bearings went out again in 2009 at about 27K miles. The vehicle was covered by a Ford esp. The dealer said that they couldn't hear the noise - the noise would come and go - so no repair was done at that time. I have the repair order stating "no problem found". now at 35K miles the bearing noise has become much worse and much more frequent but now the warranty is over and it will cost about $700 to repair. What kind of poorly made bearings are these? body: In 2009 I noticed rust at the left rear wheel well area and it is now coming through the left quarter panel. There is also rust at the right rear wheel well area although it has not gone through the right quarter panel. Left and right front doors also rusting at the bottom facing the passenger compartment.

- Hickory Hills, IL, USA

problem #25

Apr 142012


  • 192,000 miles
The contact owns a 2004 Mercury Monterey. The contact received notification of NHTSA campaign I.D. number: 12V006000 (power train:automatic transmission:torque converter) and took the vehicle to a dealer for recall repairs. The dealer did not replace the torque converter as stated in the recall, and advised the contact that the torque converter did not need to be replaced. Later, the contact was driving 60 mph when the vehicle stalled due to the transmission not providing power to the power train. The contact called the manufacturer and inquired about the incomplete recall repair. The manufacturer advised the contact that the vehicle would need to be taken back to the dealer for diagnostic testing at the contact's expense. The vehicle was not repaired. The failure mileage was 192,000.

- Cedar Hill, TX, USA

problem #24

Apr 092009

Monterey 6-cyl

  • 55,501 miles
Lost of power while under way(engine was running). The vehicle will not engage into gear. No codes. Dealer replaced torque converter fixed problem. Part # 685fpls. Recall # 12V0060000 Ford recall # 11S25. Notified dealer will be submitting reimbursement in the second quarter of 2012.

- Tallahassee, FL, USA

problem #23

Feb 272012

Monterey 6-cyl

  • 79,000 miles
Engine began to miss at 65+ miles per hour. After looking at the PCM and seeing water in it car was fixed as per Ford's tsb. Now car will stall out at random. Dealer does not know what is wrong with the car. Car stalls in reverse, and drive without warning. It is dangerous to drive.

- Wading River, NY, USA

problem #22

Feb 242012

Monterey 6-cyl

  • 42,000 miles
On 2/24/2012 I was merging into highway traffic. The transaxles light came on and the van had difficulty shifting from what I thought was 2nd gear in to 3rd, just below 60 mph and at about 5500 RPM. I found this odd, so I eased off of the gas. Tried to accelerate again while the light was flashing and it would still not shift. After pulling off the highway at an exit. I turned off the car and restarted it. The light disappeared. I drove away with out incident. I proceeded to pick up my child and then went to fill my gas tank about 2 miles away. When I hit just over 40mph the light came on again. While filling up on gas I read about a potential recall on this particular model's torque converter, so I went immediately to my local Ford dealer. He was aware of the potential recall (even though consumers weren't informed), and reiterated something I had read about the part not being available until the 2nd quarter. We agreed that I would have my car there on Monday morning for a closer look. Monday came and the service associate called. He explained that they could not recreate my problem in a road test. He said there was an error code in the computer's memory, but the code was not related to the torque converter. From here, I guess they drained the transmission fluid and said that there was water in it. He told me that they would have to either repair my transmission (@$4000) or replace mine with a with a rebuilt one (@$3200). Mind you, the van only has less than 43,000 miles on it. I was told by an independent mechanic that the $4000 price is to scare you into being more comfortable with the $3200 price., but that both prices sounded steep. In the end, I bought the rebuilt transmission anyway, because it had a 3 year unlimited mileage warranty that the independent mechanic could not provide. Since then I've read about a water /transmission issue that NHTSA is investigation.

- Wall, NJ, USA

problem #21

Apr 042010

Monterey 6-cyl

  • Automatic transmission
  • 56,000 miles
Splines related to the torque converter located in the automatic transmission sheared off unexpectedly while driving. Transmission had to be completely rebuilt due to debris that circulated throughout the system. In addition to that, while the transmission was being rebuilt it was determined that water had also been entering the transmission and contaminating the fluid which is believed to have caused the adhesive on the bands to deteriorate and break apart.

- Rochester, MN, USA

problem #20

Oct 312011


  • 90,000 miles
The contact owns a 2004 Mercury Monterey. The contact was driving 65 mph when the rpms increased and the vehicle began to decelerate independently without warning. The vehicle was towed to an auto shop where the mechanic inspected the vehicle and informed the contact that the transmission failed and would need replacing. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 90,000.

- Lock Haven, PA, USA

problem #19

Aug 162008


  • miles
(2008)driving our 2004 mrcury Monterey, I tried to accelerate from a stop light and got just enough to push us into the intersection and drift across; after that the vehicle would not move. We were told the torque converter had been stripped and needed to be replaced. It is now 2011, while driving on a freeway my wife started seeing smoke and pulled over. Now we are told the torque converter overheated and blew the seals and has to be rebuilt. Something in this model seems to be destroying transmissions and this in not an inexpensive past time.

- Mesquite, TX, USA

problem #18

Oct 082011


  • 64,000 miles
Accelerating away from traffic signal, vehicle accelerated normally up to 20-25mph and then transmission totally failed. No warning, no symptoms.

- Margate, FL, USA

problem #17

Sep 302011

Monterey 6-cyl

  • 115,000 miles
While going down the highway with no warning van will not accelerate, [engine revs up but not move] was able to coast to a stop along a busy freeway, had to have van towed.

- Middle Point, OH, USA

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